BenQ FP550 BenQ LCD Monitor - 3-Year Warr - Page 2

o BenQ will send out new replacement unit via 2-day courier upon DOA* unit received in o BenQ facility o BenQ will pay for both way shipping *Definition of DOA is no video or no power. Obtaining Depot Warranty Service If you purchased a BenQ product in the United States or Canada, you are entitled to depot repair service during the warranty period subject to the following terms and conditions: 1. Depot warranty service is available for all Products purchased and located in the continental United States or Canada. 2. You must contact BenQ Technical Support Center at 1-866-600-2367. 3. BenQ or BenQ Technical Support Center will attempt to resolve technical issues over the phone. If telephone resolution is not possible, BenQ or BenQ Customer Service Center will then issue a Return Materials Authorization ("RMA") number to be used as a means of identifying the product returned. RMA authorizations and numbers are valid for fifteen (15) business days and void thereafter 4. You must return the product to BenQ or unless otherwise directed by BenQ to a BenQ Authorized Service Provider. You must prepay any shipping charges, export taxes, custom duties and taxes, or any charges associated with transportation of the BenQ product. In addition, you are responsible for insuring any Product shipped or returned and assume the risk of loss during. 5. All returned Products must be accompanied with (i) the original shipping and packing materials, (ii) a description of the BenQ product symptom and (iii) proof of the place and date of purchase. The RMA number must be clearly printed on packing slip and on the exterior-shipping container. All Products must be sent in secure packaging to avoid any shipping damages. 6. BenQ and BenQ Authorized Service Provider reserve the right to refuse and return, freight collect, Products (i) that are not covered by BenQ's warranty; or (ii) for which there is no trouble found. Products delivered to BenQ or a BenQ Authorized Service Provider with an expired RMA may be refused and returned to the customer freight collect. 7. BenQ or BenQ Authorized Service Provider will use its best efforts to service Products within 30 business days after BenQ's or BenQ Authorized Service Provider's receipt of the Products at its warehouse facilities located at California, USA, or some other location identified by BenQ. For return shipments, except otherwise described herein, BenQ or BenQ Authorized Service Provider will pay the shipping cost and retain risk of loss until delivery to the customer's location as evidenced by signature collected by carrier. The customer may