Blackberry 7100g Getting Started Guide - Page 14

Frequently asked questions Why does my handheld not turn on? The power might be off. Press the Power button to turn the power on. The battery might not be charged. See "Charge the battery" on page 3 for more information. Remove and then reinsert the battery. Why does my handheld not charge? A connection might not be secure. Check that all cables and plugs are fully inserted into ports and power outlets. See "Charge the battery" on page 3 for more information. The battery might not be inserted properly. Reinsert the battery so that the connectors align. How do I correct the date and time? 1. In the handheld options, click Date/Time. 2. Set the date and time. 3. Click the trackwheel. 4. Click Save. Why is there a book icon on the Home screen? A new service book is available on your handheld. Service books determine which services and features are available on your handheld. 1. In the handheld options, click Service Book. 2. Click the service book beside the book icon. 3. Click Accept. Why does the handheld screen turn off? When you do not use your handheld for a period of time, the screen turns off to conserve battery power. Roll the trackwheel or press any key to turn the screen on again. Why can I not send or receive messages? Verify that the handheld wireless radio is on and that you are in a wireless coverage area. See the inside front cover of this guide for more information on the wireless radio and levels of wireless coverage. Verify that you have integrated your handheld with an email account. See "Set up email" on page 4 for more information. If you are using BlackBerry Internet Service, log in to your account using a desktop web browser. See "Set account options" on page 9 for more information. • Verify that your BlackBerry Internet Service account mailbox has not exceeded its size limit. • Send a service book to reactivate your account. How do I connect my handheld to the BlackBerry Desktop Software? If the desktop software is installed on your computer, your handheld should connect to the desktop software automatically when you connect your handheld to the computer. If your handheld does not connect, open the BlackBerry Desktop Software. 1. Click Options > Connection Settings. 2. In the drop-down list, click the correct port. 3. Click Connect. If the connection problems continue, close the BlackBerry Desktop Software and disconnect your handheld. Open the desktop software again and reconnect your handheld. Verify that all connections are secure. 10