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Blackberry 8120 User Guide - Page 286

Wi-Fi diagnostic reports, I cannot run or submit a diagnostic report

UPC - 890552608331

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8. Click Save. I cannot run or submit a diagnostic report Try performing the following actions: • Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps. • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address. View the version number of the BlackBerry Device Software on your device In the device options, click About. To return to the device options, press the Escape key three times. Wi-Fi diagnostic reports About Wi-Fi diagnostic reports Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device. If you cannot connect to a Wi-Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a WiFi diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem. Submit a Wi-Fi diagnostic report 1. In the device options, click Wi-Fi Connections. 2. Press the Menu key. 3. Click Wi-Fi Diagnostics. 4. Press the Menu key. 5. Click Email Report or PIN Report. Include advanced data in Wi-Fi diagnostic reports 1. In the device options, click Wi-Fi Connections. 2. Press the Menu key. 3. Click Wi-Fi Diagnostics. 4. Press the Menu key. 5. Click Options. 6. Change the Display Mode field to Advanced. 7. Press the Menu key. 8. Click Save. 284

Section	Page
BlackBerry basics	13
About typing input methods	13
Type text using SureType technology	13
Switch typing input methods	13
Switch applications	14
Assign an application to a Convenience key	14
Set owner information	14
Turn on standby mode	14
About links	14
Create a link for a PIN	15
BlackBerry basics shortcuts	15
BlackBerry basics troubleshooting	15
Shortcuts	17
BlackBerry basics shortcuts	17
Phone shortcuts	17
Camera and video camera shortcuts	17
Media shortcuts	18
Message shortcuts	18
Typing shortcuts	19
Search shortcuts	19
Attachment shortcuts	20
Browser shortcuts	20
Map shortcuts	20
Calendar shortcuts	21
Phone	23
Phone basics	23
Emergency calls	25
Volume	25
Voice mail	26
Speed dial	26
Conference calls	27
Caller ID	28
Call logs	29
Call waiting	30
Call forwarding	31
Call blocking	33
Fixed dialing	34
Smart dialing	35
TTY support	36
Multiple phone numbers	37
Phone options	37
Phone shortcuts	39
Phone troubleshooting	39
Voice dialing	43
Make a call using a voice command	43
Dial an extension using a voice command	43
Check your phone number using a voice command	43
Check the wireless coverage level using a voice command	43
Check the battery power level using a voice command	43
Change the voice dialing language	43
Turn off choice lists for voice commands	44
Turn off voice prompts	44
Set playback options for voice dialing	44
Set the matching sensitivity level for voice commands	44
Improve voice recognition of numbers	45
Voice dialing troubleshooting	45
Camera and video camera	47
Take a picture	47
Zoom in to or out from a subject	47
View the number of remaining pictures	47
Record a video	47
View the amount of memory available for recording videos	48
Camera and video camera options	48
Camera and video camera shortcuts	49
Camera and video camera troubleshooting	49
Media	51
Transferring and downloading media files	51
Playing media files and recording voice notes	53
Managing media files	55
Viewing pictures	59
Managing pictures	61
Media card options	62
Media shortcuts	64
Media troubleshooting	64
Messages	67
Message basics	67
Email messages	72
PIN messages	79
SMS text messages	80
MMS messages	83
Message list options	87
Message shortcuts	91
Message troubleshooting	92
Typing	97
Typing basics	97
Typing input methods	99
Spelling checker	100
Custom dictionary	102
AutoText	103
Typing shortcuts	104
Typing troubleshooting	105
Search	107
Messages, attachments, and web pages	107
Organizer data	109
Search shortcuts	110
Attachments	111
Attachment basics	111
Document attachments	113
Spreadsheet attachments	113
Media attachments	114
Presentation attachments	115
vCard contact attachments	116
Attachment shortcuts	116
Attachment troubleshooting	117
Synchronization	119
About synchronization	119
Reconcile email messages over the wireless network	119
Delete email messages over the wireless network	119
Prerequisites: Wireless data synchronization	120
Synchronize organizer data over the wireless network	120
About synchronization conflicts	120
Manage email reconciliation conflicts	120
Manage data synchronization conflicts	121
About backing up and restoring device data	121
Prerequisites: Wireless data restoration	121
Delete all device data	121
Empty the deleted items folder on your computer from your device	121
Synchronization troubleshooting	122
Browser	125
Browser basics	125
Browser bookmarks	129
Web feeds	131
Browser options	133
Browser security	136
Browser push	138
Browser shortcuts	139
Browser troubleshooting	140
Applications	141
Add an application	141
View properties for an application	141
Delete a third-party application	141
Receive a device password prompt before you add an application	141
View the size of an application database	141
About upgrading the BlackBerry Device Software	142
Prerequisites: Upgrading the BlackBerry Device Software over the wireless network	142
Upgrade the BlackBerry Device Software	142
Return to the previous version of the BlackBerry Device Software	142
Delete the previous version of the BlackBerry Device Software	143
Application troubleshooting	143
Maps	145
Map basics	145
Navigation	146
Maps bookmarks	147
Map options	148
Map shortcuts	150
Maps troubleshooting	150
GPS technology	151
About GPS technology	151
Get your GPS location	151
Prevent others from tracking your location	151
GPS technology troubleshooting	151
Contacts	153
Contact basics	153
Customizing contacts	155
Categories	156
Mailing lists	158
Multiple address books	159
SIM card phone book	160
Contact list options	161
Contact troubleshooting	162
Calendar	163
Calendar basics	163
Meetings	165
Calendar options	167
Multiple calendars	170
Calendar shortcuts	171
Calendar troubleshooting	171
Tasks	173
Task basics	173
Categories	174
Task list options	176
Memos	179
Memo basics	179
Categories	180
Memo list options	181
Alarm	183
About the alarm	183
Turn on the alarm	183
Silence the alarm	183
Calculator	185
Use the calculator	185
Convert a measurement	185
Bluetooth technology	187
Bluetooth technology basics	187
Bluetooth technology options	189
Bluetooth technology troubleshooting	192
Date and time	195
Set the date and time	195
Get the date and time from the wireless network automatically	195
Date and time troubleshooting	195
Notification profiles	197
Notification basics	197
LED notification	199
Custom notification	200
Notification profile troubleshooting	202
BlackBerry Messenger	203
Contacts	203
Conversations	205
Availability	207
Display and keyboard	209
Backlighting	209
Display options	209
Keyboard options	211
Themes	212
Display troubleshooting	213
Language	215
Change the display language	215
Add a display language	215
Delete a display language	215
About typing input languages	215
Change the typing input language	215
Switch typing input methods	216
Turn off the shortcut for switching typing input languages	216
Change the input options for SureType technology	216
Change the voice dialing language	216
Change the display options for contacts	217
Language troubleshooting	217
Wireless network coverage	219
Find information about wireless coverage indicators	219
Turn off a wireless connection	219
Network connection indicators	219
Turn on wireless coverage notification	220
Check the wireless coverage level using a voice command	220
About the preferred wireless network list	220
Add a wireless network to the preferred wireless network list	220
Change the order of preferred wireless networks	221
Delete a wireless network from the preferred wireless network list	221
Turn off data service	222
About roaming	222
Switch wireless networks manually	222
Verify the status of network connections and services	222
Wi-Fi connection settings	223
Advanced Wi-Fi connection settings	226
UMA connection settings	228
Wireless network coverage troubleshooting	228
Power, battery, and memory	231
Turn off your device	231
Set your device to turn on and turn off automatically	231
Check the battery power level	231
Check the battery power level using a voice command	231
Reset the device	231
Extend battery life	231
View the amount of available memory on your device	232
Best practice: Optimizing your device performance	232
SIM card	233
About the SIM card phone book	233
Add a contact to your SIM card	233
Copy contacts from your SIM card to your address book	233
Copy a contact from your address book to your SIM card	233
Change a SIM card contact	234
Delete a SIM card contact	234
Store SMS text messages on your SIM card	234
About SIM card security	234
Protect your SIM card with a PIN code	235
Change the SIM card PIN code	235
Change the display name for a phone number	235
Security	237
Security basics	237
Password keeper	238
Encryption	240
Memory cleaning	242
Certificates	243
Certificate servers	249
Key stores	251
Smart cards	253
Software tokens	256
VPN settings	257
About PGP keys	258
About security self-tests	258
Verify security software	258
Security troubleshooting	258
Third-party application control	261
About permissions for third-party applications	261
Reset connection permissions for third-party applications	261
About direct Internet connections for third-party applications	261
Set up a direct Internet connection for a third-party application	261
Set permissions for a third-party application	261
Connection permissions for third-party applications	262
Interaction permissions for third-party applications	262
Data permissions for third-party applications	263
BrickBreaker	265
About BrickBreaker	265
BrickBreaker capsules	265
BrickBreaker scoring	266
Play BrickBreaker	266
Adjust the volume	266
Set the paddle speed	266
Submit a score to the BrickBreaker high score web site	267
Check the high scores on the BrickBreaker web site	267
Service books	269
About service books	269
Accept a service book	269
Delete a service book	269
Troubleshooting	271
BlackBerry basics troubleshooting	271
Phone troubleshooting	271
Voice dialing troubleshooting	272
Camera and video camera troubleshooting	273
Media troubleshooting	273
Message troubleshooting	274
Typing troubleshooting	277
Attachment troubleshooting	277
Synchronization troubleshooting	278
Browser troubleshooting	279
Application troubleshooting	279
Maps troubleshooting	280
Contact troubleshooting	280
Calendar troubleshooting	280
Bluetooth technology troubleshooting	281
Date and time troubleshooting	282
Notification profile troubleshooting	282
Display troubleshooting	282
Language troubleshooting	283
Wireless network coverage troubleshooting	283
Security troubleshooting	284
Diagnostic reports	284
Wi-Fi diagnostic reports	286
Glossary	289