Blackberry 8700C Getting Started Guide - Page 20

Troubleshooting I cannot connect to a wireless network Try performing one of the following actions: • Verify that your SIM card is inserted correctly. • Verify that you have turned on the connection to the wireless network. • If you were traveling and you selected a network manually, your BlackBerry® 8700c should remain connected to that network until you select your home network again. I cannot associate my BlackBerry 8700c with an email address Try performing the following actions: • Log in to the email setup web site (www.cingular.com/blackberrystart) and add a supported email address (up to 10) to your BlackBerry® 8700c using a browser on your computer. If you have already created a user name and password, use this information to log in. If you have not created a user name and password, click Create New Account and complete the instructions on the screen. • Verify that the email account you wish to associate with your BlackBerry 8700c is POP3 or IMAP account. If you still cannot add the email address, contact your wireless service provider for more information on supported email accounts. I do not know which email setup option to choose in the Setup Wizard on my BlackBerry® 8700c Select the I want to add or create an email address option if the other options do not apply to you. This option is the most common option for individual users. If you select this option, an email setup screens opens. You can create a new email address for your BlackBerry® 8700c or associate your 8700c with an existing supported email address. 38 BlackBerry® 8700c Select the I want to use a work email account with a BlackBerry Enterprise Server option if a BlackBerry® Enterprise Server system administrator has provided you with a password that you can use to activate your BlackBerry 8700c over the wireless network. If you select this option, an Enterprise Activation screen appears. On this screen, you can type your work email address and the password provided by your system administrator to activate your BlackBerry 8700c. Select Skip email setup if any of the following situations apply: • A representative from the store where you purchased your BlackBerry 8700c has already helped you to set up your email address at www.cingular.com/blackberrystart. • You have already visited www.cingular.com/blackberrystart and have set up your email account. • You have an existing email account and have access to a BlackBerry® Enterprise Server, but your BlackBerry Enterprise Server system administrator has not provided you with a password that you can use to activate your BlackBerry 8700c over the wireless network. Contact your system administrator for more information about setting up email for your BlackBerry 8700c. I cannot send messages Try performing the following actions: • Verify that your BlackBerry® 8700c is connected to the wireless network. If you are not in a wireless coverage area, your BlackBerry 8700c should send the messages when you return to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you have added a supported email address or PIN for your contact. BlackBerry® 8700c 39