Blackberry 9500 User Guide - Page 71

I cannot turn on cell broadcasting

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User Guide Message troubleshooting I cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support. I cannot attach a file to an MMS message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try performing the following actions: • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file). • Verify that the file is not copyright protected. • If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for viewing one type of message in a message list, view your list of saved searches. Related topics View a list of saved searches, 157 Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your wireless service provider or administrator. 69

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I cannot turn on cell broadcasting
Your SIM card might not support the display languages that you have selected for cell broadcast messages.
Clear the check box beside all languages that your SIM card does not support.
I cannot attach a file to an MMS message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
Try performing the following actions:
•
Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).
•
Verify that the file is not copyright protected.
•
If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts
for your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
Related topics
View a list of saved searches, 157
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might
not be available on your device.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some
features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator
appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.
User Guide
Message troubleshooting
69