Blackberry Pearl 8220 Getting Started Guide - Page 39

Troubleshooting, I cannot connect to a wireless network

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Troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device correctly. • Verify that you have turned on the connection to the wireless network. • Verify that you have turned on the connection to the Wi-Fi® network. • Verify that you are in a Wi-Fi coverage area. • If the Wi-Fi network does not appear in the Wi-Fi setup application and you know the network name, connect to the Wi-Fi network manually. • Verify that the connection options in the Wi-Fi setup application are correct. If you have already verified these options, verify that the advanced connection options for the Wi-Fi network are correct. • If your device is associated with an email account that uses a BlackBerry® Enterprise Server your organization might prevent the Hotspot Browser from appearing, or might restrict you from using the Hotspot browser to browse web pages. 37

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Troubleshooting
I cannot connect to a wireless network
Try performing the following actions:
•
Verify that your SIM card is inserted in your BlackBerry® device correctly.
•
Verify that you have turned on the connection to the wireless network.
•
Verify that you have turned on the connection to the Wi-Fi® network.
•
Verify that you are in a Wi-Fi coverage area.
•
If the Wi-Fi network does not appear in the Wi-Fi setup application and you know
the network name, connect to the Wi-Fi network manually.
•
Verify that the connection options in the Wi-Fi setup application are correct. If
you have already verified these options, verify that the advanced connection
options for the Wi-Fi network are correct.
•
If your device is associated with an email account that uses a BlackBerry®
Enterprise Server your organization might prevent the Hotspot Browser from
appearing, or might restrict you from using the Hotspot browser to browse web
pages.
37