Bosch B18IF800SP Instructions for Use - Page 19

Customer Service Before you call Customer Service, see the chapter entitled "Before Calling for Service". After checking according to the chapter entitled "Before Calling for Service", additional help can be requested by calling the Bosch Customer Service center, 1-800-944-2904 (toll-free), from anywhere in the USA. In Canada contact your Bosch Customer Service or call 1-800-944-2904. Note down the following information about your freezer so that you have it ready and can be better assisted if you require help or Customer Service. Dealer's name: Address: Telephone number: Purchase date: Model number: FD number: Serial number: Type: en-us Warranty The limited warranty from BSH Home Appliances in this limited product guarantee applies only to the Bosch appliance (the "Product") which you, as first purchaser have bought, if the product: (1) was purchased for normal (not commercial) use in the household and was always and exclusively used for normal household purposes; (2) was purchased as a new appliance in a shop (not as an exhibit, "as is" or as a return) and not for resale or for commercial use; and (3) was purchased in the United States or Canada and has never left the country in which it was originally purchased. The warranties listed here apply only to the first purchaser of the product and are not transferable. Remember to return your registration card; although it is not required for services within the scope of the warranty, it provides Bosch with the best means of contacting you in the unlikely event of a safety warning or a product recall. Period of validity of the warranty: Bosch guarantees that the product is free of material and production faults for a period of 365 days from the date of purchase. This period starts on the day of purchase and will not be postponed, suspended, extended or replaced for any reason. Repair/replacement as exclusive remedy: During this warranty period Bosch or one of its authorized customer service providers will repair your product free of charge (subject to certain restrictions listed here) if it turns out that your product has a material or production fault. If an appropriate number of attempts have been made to repair your product, Bosch will replace your product (later models may be made available to you for an additional fee at the sole discretion of Bosch). All removed parts and components are the property of Bosch at its sole discretion. For the purpose of this warranty all replaced and/or repaired parts will receive the identity of the original parts, and this warranty will not be extended with regard to these parts. Bosch's sole liability and responsibility, based on this warranty, consists of repairing the factory-defective product involving a customer service provider authorized by Bosch during normal business hours. For reasons of safety and with regard to damage, Bosch strongly recommends that you do not attempt to repair the product yourself or have it repaired by a nonauthorized customer service; Bosch is not liable for repairs or work performed by a non-authorized customer service. If you decide to have the product repaired by somebody other than an authorized customer service, THIS WARRANTY WILL BE AUTOMATICALLY VOIDED. Authorized customer service providers are those persons or companies which have been specially trained on Bosch products and which, in the opinion of Bosch, have an excellent reputation concerning their customer service and their technical skills (note: these are independent persons/ companies, there are no agents, partners, subsidiary companies or representatives of Bosch). Irrespective of this, Bosch accepts no liability or responsibility for the product if it is in a remote location 19