Bosch HEIP056U Use and Care Manual - Page 42
Service
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Service How to Obtain Service or Parts To reach a service representative, see the contact information at the front of the manual. Please be prepared with the information printed on your product rating label when calling. Rating Label The rating label shows the model and serial number. Refer to the rating label on the appliance when requesting service. The rating label is located on the back side of the drawer front. Open the drawer to view it. Self Help Cooktop Troubleshooting . Use these suggestions before calling for service to avoid service charges. Cooktop Problem Element cycles more than usual A slight odor is noticeable when an element is turned on Cooktop controls will not turn on Scraper is not working properly. Cooking results are not what was expected. Element cycles on the highest setting Water takes too long to boil Possible Causes and Suggested Solutions Pan base is warped and not making full contact with heating surface. Base diameter of pan is too small for the size of the element. Pan ingredients have boiled dry. Material of pan is a poor heat conductor; heat transfers too slowly. This is normal with new cooktops and will disappear after several uses. Range is not receiving power. Check the power source to see if a fuse has blown or if the circuit breaker tripped. Check cord to see if it is inserted completely into outlet. Cooktop panel is locked. Press and hold Panel Lock until indicator light turns off. The scraper blade is dull. The scraper is packaged with single-edge, stainless steel blades. Replace with a standard single-edge blade. The cooktop is not level. Adjust leveling legs on bottom of range. Cooking pan is not the appropriate size or type. See "Cookware Selection Guide". This is normal. The temperature limiter operates automatically to protect the glass ceramic surface from extreme high temperature damage. Time to boil can vary greatly depending on environmental conditions. See "Boiling Water" in this manual for tips to decrease time to boil. English 39