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Oven Troubleshooting

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Oven Troubleshooting Use these suggestions before calling for service to avoid service charges. Oven Problem The oven mode or temperature selected or the numbers selected do not appear in the display Oven door is locked and will not release, even after cooling Oven is not heating Oven is not cooking evenly Baking results are not as expected Food takes longer to cook than expected Food is overcooked Convection Bake or Convection MultiRack Results are not as Expected Oven temperature is too hot or too cold Oven light is not working properly Oven light will not turn off Cannot remove lens cover on light Oven will not Self Clean properly Clock and timer are not working properly Porcelain chips "F" and a number appears in display and control beeps Possible Causes and Suggested Solutions Review manual instructions when setting clock, timer, or Self Clean. Turn the oven off at the circuit breaker and wait 5 minutes. Turn breaker back on. The oven should reset itself and will be operable. Check circuit breaker or fuse box to your house. Make sure there is proper electrical power to the oven. Be sure oven temperature has been selected. Adjust oven calibration if necessary (see "Change the Oven Temperature Offset" in this manual). Refer to cooking charts for recommended rack position. Refer to cooking charts for recommended rack position. Check "Getting the Most out of Your Oven" for tips and suggestions. Adjust oven calibration if necessary (see "Oven Temperature Offset" on page 18). The oven is carefully calibrated to provide accurate results. However, the temperature can be offset if food is consistently too brown or too light. See "Oven Temperature Offset" on page 18. The oven is carefully calibrated to provide accurate results. However, the temperature can be offset if food is consistently too brown or too light. See "Oven Temperature Offset" on page 18. If the Automatic Convection Conversion Feature is turned off, the temperature must be manually reduced by 25° F. If the feature is active, the temperature is automatically adjusted. See "Turn Automatic Convection Conversion ON or OFF" for more information. Refer to cooking charts and tips for rack positions, cooking times and pan selection. Adjust oven calibration if necessary. See "Oven Temperature Offset" on page 18. The oven thermostat needs adjustment. See "Oven Temperature Offset" on page 18. Replace or reinsert the light bulb if loose or defective. Touching the bulb with fingers may cause the bulb to burn out. Check for obstruction in oven door. Check to see if hinge is bent. When the Sabbath feature is activated, the oven light will stay on or off (as selected during set-up) during the entire Sabbath Mode. There may be soil build-up around the lens cover. Wipe lens cover area with a clean dry towel prior to attempting to remove the lens cover. Allow the oven to cool before running Self Clean. Always wipe out loose soils or heavy spillovers before running Self Clean. If oven is badly soiled, set oven for a four-hour Self Clean. See Preparing the Oven to Self Clean. Make sure there is electrical power to oven. See Clock and Timer sections. When oven racks are removed and replaced, always tilt racks upward and do not force them to avoid chipping the porcelain. This is a fault code. Press Off to clear the display and stop beeping. Reset oven if necessary. If fault code remains and beep continues, record fault code, cancel oven and call authorized service technician. English 40

Section	Page
How This Manual Is Organized	4
Safety	5
Proper Installation and Maintenance	5
Fire Safety	5
1) You know you have a CLASS ABC extinguisher and you already know how to operate it.	6
2) The fire is small and contained in the area where it started.	6
3) The fire department is being called.	6
Burn Prevention	6
Use this appliance only for its intended use as described in this manual. NEVER use this appliance as a space heater to heat or warm the room. Doing so may result in carbon monoxide poisoning and overheating the appliance. Never use the appliance for...	7
Child Safety	7
Cleaning Safety	7
1) Providing good ventilation when cooking with gas.	7
2) Providing good ventilation during and immediately after self-cleaning the oven.	7
3) Operating the unit according to the instructions in this manual.	7
Cookware Safety	8
Food Safety	8
1) DO NOT use a warming drawer to heat cold food (exception: it is safe to use the drawer to crisp crackers, chips or dry cereal and to warm plates.	8
2) Be sure to maintain proper food temperature. The USDA recommends holding hot food at 140° F or warmer.	8
3) DO NOT warm food for longer than one hour.	8
Getting Started	9
Parts and Accessories	9
Radiant Elements	9
Single Element	10
Double Element (some models)	10
The dual element consists of two (a small and a large) radiant element within the same heating area. Either the small element, or both elements may be selected for use.	10
Triple Element (some models)	10
Power Element (some models)	10
Warming Zone	10
Retained Heat	10
Temperature Limiter	10
Hot Surface Indicator	10
Oven Features	10
Cooling Fan	10
Convection Fan	10
Oven Bottom	10
Note:	10
Oven Vent	10
Automatic Shutoff	10
Self-Cleaning	10
Indicators and Other Features	11
Standby Mode	11
Accessories	11
Inserting Racks	11
Flat Rack	11
To insert the flat rack into the oven:	11
1. Grasp rack firmly on both sides.	11
2. Insert rack (see picture).	11
3. Tilt rack up (A) to allow the upwardly sloped rear of the rack to slide under the stop molded into the front portion of the rack guide above.	11
4. When the back of the rack is past this stop, lower the front of the rack to a horizontal position (B) and push it the rest of the way in.	11
To remove the flat rack from the oven:	12
1. Grasp rack firmly on both sides and pull rack toward you.	12
2. When the stop is reached, tilt rack up so that the upwardly sloped back of the rack can pass under the stop. Pull the rack the rest of the way out.	12
Telescopic Rack (some models)	12
To insert the telescopic rack into the oven:	12
1. Slide the rack in evenly until the rear of the rack is about 2 inches from the back of the oven.	12
2. Tilt the front of the rack up about 3/4’s of an inch (A) and finish pushing the rack all the way back (B)	12
3. The back of the telescopic rack drops into place.	12
4. Pull the rack forward to engage the bottom of the rack onto the rear of the rack position guide.	12
5. Lower the front of the rack to finish seating it on the rack guide. The rack should feel stable when properly seated.	12
6. Slide the movable part of the telescopic rack in and out a few times to make sure it is able to move freely and that the non-moving part of the telescopic rack is securely anchored.	12
To remove the telescopic rack from the oven:	12
1. Lift the front of the telescopic rack assembly about 1/2 inch and push the rack to the rear about 3/4 inch. This allows the rack to disengage from the rack position guide.	12
2. Lift the rear of the telescopic rack assembly so it clears the rack position guide and gently pull the rack from the oven.	12
Before Using the Appliance for the First Time	12
Operation - Cooktop	13
About the Cooktop	13
Setting the Element Heat Level	13
Single Element Control Knob	13
Double Element Control Knob	13
Power Element Control Knob (some models)	13
Triple Element Control Knob (some models)	13
Warming Zone	14
1. Press the Warming Zone button.	14
2. Press Enter.	14
1. Press the Warming Zone button.	14
Surface Element On/Hot Indicators	14
Cooktops with a triple front element	14
Cooktops with a double front element	14
Surface Elements Disabled During Self Clean	14
Operation - Oven	15
Oven Control Panel	15
Buttons	15
Button Descriptions	15
More Modes	16
Display Symbols	16
About the Oven	16
Basic Features	16
Setting the Clock	16
To set the clock	17
1. The oven must be in Standby mode (oven is powered on, but no cooking mode or timer in operation).	17
2. To access the clock set mode:	17
3. Use the numeric keypad to enter the desired time. Each number pressed is entered at the right and moving previously entered digits to the left. To set “12:45 pm”, press 1, 2, 4, 5.	17
4. When the desired time is entered, set the time by pressing Enter.	17
Setting the Cooking Mode and Temperature	17
1. Press the desired Cooking Mode button. The cooking mode and default temperature are displayed. The temperature flashes to show it can be edited.	17
2. Press Enter to start the mode using the default temperature.	17
3. To change the temperature, enter the new temperature using the numeric buttons. 375° is used for this example. Press Enter to set the updated temperature.	17
4. Preheating starts.	17
1. Press the numeric keys to enter the desired temperature setting. The temperature entered is displayed beside the current time.	17
2. Select a cooking mode that is compatible with the temperature entered. If no cooking mode is selected within 5 seconds of setting the temperature, an error tone sounds and a SELECT MODE message is displayed and blinks.	17
3. Press a Mode Selection button to select a cooking mode.	17
1. Press the Cooking Mode button.	17
2. The current temperature flashes. Use the numeric buttons to enter a new temperature. Press Enter.	17
Timer	18
To set a kitchen timer	18
1. Press the Kitchen Timer On/Off button.	18
2. Press Enter.	18
3. When the kitchen timer has counted down to zero an alarm tone sounds every 10 seconds for 2 minutes and the message “TIMER END” is displayed.	18
Cancel the kitchen timer - by pressing the Kitchen Timer On/Off button.	18
Note	18
To edit a kitchen timer	18
1. Press the Kitchen Timer On/Off button.	18
2. The current time value blinks and can be edited.	18
To set an oven timer	18
1. Press the Oven Timer button.	18
2. Select mode, press Enter.	18
3. When the timer reaches :00 the cooking mode ends and the message “OVEN TIMER FINISHED” is displayed. The oven alarm tone sounds every 10 seconds for 2 minutes.	18
1. If the oven timer is running and the time remaining needs to be changed, enter the oven timer mode by pressing the Oven Timer button.	19
2. The temperature blinks, indicating it can be edited. Input a new temperature or press Enter for no change.	19
3. The timer value blinks, indicating it can be edited. Input the new time and restart the timer by pressing the Enter button.	19
Fast Preheat	19
1. Press Fast Preheat.	19
2. Press Start.	19
Special Features	19
Probe (some models)	19
1. Insert the probe into the meat as described above. The probe symbol is displayed.	19
2. Connect the probe to the oven. If the probe is not connected to the oven prior to starting Probe mode, an error tone sounds and the message “INSERT PROBE” is displayed.	19
3. Set the cooking mode and temperature.	19
4. The Set Probe Temp screen is displayed. A three digit input prompt “- - -” blinks in the lower right corner. Use the numeric keypad to enter the desired probe temperature and press Enter.	19
5. The probe current temperature and target temperature are both displayed in the format “105 / 180” at the lower right corner of the display. The actual temperature will display < 80 until the food temperature reaches 80° F.	20
6. When the probe temperature reaches the set temperature, the cooking mode turns off. The current time is displayed and the message “COOKING COMPLETE” blinks at the bottom left of the display. An alarm tone sounds every 10 seconds for 2 minutes.	20
Note:	20
Sabbath Mode	20
1. Begin a Bake operation. While Bake is running, press and hold the Oven Timer button for five seconds.	20
2. Press Enter to accept the default 74:00 hours and start Sabbath Mode, or use the numeric keypad to enter the desired Sabbath Mode timer value. Timer values between 0:01 and 74:00 can be entered.	20
3. Once Sabbath Mode has begun, the display changes to show the message “SABBATH ON”.	21
4. After the Sabbath Mode countdown reaches zero, the oven displays the current time and the message “SABBATH”. No changes can be made at this point. To end the Sabbath Mode and return to normal function, press the Oven Clear/Off button.	21
Note:	21
1. Press the Bake button.	21
2. Enter the new desired set temperature.	21
3. Press Enter.	21
Panel Lock	21
1. To enable Panel Lock, press and hold the Panel Lock button for 3 seconds (in Standby mode).	21
2. To disable Panel Lock, press and hold the Panel Lock button for 3 seconds. The display returns to Standby mode.	21
Sabbath Mode	21
1. Press the Settings button.	21
2. The first setup item is displayed. The display shows “SET CLOCK”. Press Settings again to access the settings menu.	21
3. To display a different setup item, press the number corresponding to that setting (see table following or press the Settings button to cycle through available options).	21
4. To change the value for the displayed setting press the Enter button to enter the edit mode. Use the numeric keypad to change the setting value. The corresponding setting value is shown in the table following.	21
Oven Temperature Offset	21
Settings Menu Options	22
Operation - Warming Drawer	23
About the Warming Drawer	23
Warming Drawer Specifications	23
Operation	23
Preheating	23
Preheat Times	23
Turning Warming Drawer On and Off	23
1. Press the Warming Drawer button.	23
2. “WARMING DRAWER” will be displayed with the default setting “MED”. The warming drawer amber icon is displayed below the clock.	23
3. To accept the “MED” setting, press Enter. The setting is accepted and the warming drawer icon remains illuminated. If enter is not pressed, the warming drawer setting is not accepted and the warming drawer turns off.	23
4. To change the setting, when “MED” is displayed, press the Warming Drawer button again. The setting changes to “HIGH”. Press the Warming Drawer button again to change the setting to “LOW”. To accept a setting, press Enter. The displayed...	23
5. To turn the warming drawer off, press the Warming Drawer button and the warming drawer will turn off. The warming drawer icon will no longer appear under the clock.	23
Warming Empty Serving Bowls and Plates	23
Getting the Most Out of Your Cooktop	24
Cooktop Cooking Guide	24
Boiling Water	24
Recommended Settings	24
Table 1: Cooking Guide	24
Cookware Selection Guide	24
Cookware Characteristics	24
To Test the Flatness of Your Pans	24
Cookware Tips	24
Specialty Pans	25
Getting the Most Out of Your Oven	25
General Tips	25
Pan Placement	25
Rack Position	25
Aluminum Foil	25
Preheating the Oven	25
Preheat Reminders	25
For Best Results	26
Baking Pans and Dishes	26
Opening the Oven Door	26
High Altitude Baking	26
Condensation	26
Temperature Range (°F) by Cooking Mode	26
Bake	26
Tips	26
Auto Convection Conversion	27
Convection Bake	27
Tips	27
Convection Multi-Rack	27
Tips	27
Pizza	27
Tips	27
Roast	28
Tips:	28
Convection Roast	28
Tips:	28
Broil	28
Tips:	28
Convection Broil	29
Tips:	29
Proof	29
Warm	29
Getting the Most Out of Your Warming Drawer	30
About the Appliance	30
General Tips	30
Use of Your Appliance	30
IMPORTANT:	30
Note:	30
Preheating the Warming Drawer	30
Warming Food	30
1. Preheat warming drawer.	30
2. Place cooked, hot food in the drawer.	30
Warming Plates and Bowls	30
Crisping Stale Items	30
1. Press LOW.	30
2. Preheat for 10 minutes, then place dish in drawer.	30
3. Set the warming timer.	30
4. Check crispness after 45 minutes. Add time as needed.	30
Temperature Recommendations	31
Cleaning and Maintenance	32
Care and Cleaning	32
Cleaning the Cooktop	32
Precautions for Long Life and Good Appearance of the Surface	32
Before Use Care	32
Daily Cleaning Techniques	32
1. Clean the surface when completely cool with the glass ceramic cooktop cleaner. Exception: Remove dry sugar, sugar syrup, tomato products and milk immediately with the razor blade scraper (See Cooktop Care Chart, next page).	32
2. Wipe off spatters with a clean, damp sponge or paper towel. Rinse and dry. Use white vinegar if smudge remains; rinse.	32
3. Apply a small amount of the glass ceramic cooktop cleaner. When dry, buff surface with a clean paper towel or cloth.	32
Using the Razor Blade Scraper	32
Figure 1: Scraper	32
Cleaning the Control Knobs	32
1. Pull out and off to remove both knob. Wipe with hot, soapy cloth, rinse and dry. Do not soak.	32
2. To replace, push knob straight onto shaft.	32
Do Not Use the Following Cleaners	32
Cooktop Care Chart	33
Cleaning the Oven	34
Self Clean	34
NOTICE:	34
To set the Self Clean mode	34
1. Remove all accessories and racks from the oven.	34
2. If there is a cooking mode on, press Oven Clear/Off to end the running mode.	34
3. Press the Self Clean button below the display.	34
4. When the desired Self Clean time is displayed, press Enter.	34
5. Self Clean starts and the oven Self Clean timer begins its countdown.	34
To Cancel Self Clean	34
6. When the cool down is complete, the message “SELF CLEAN FINISHED” is displayed. Continue to use caution when opening the oven door.	35
7. Press Oven Clear/Off to clear the display when Self Clean is finished.	35
8. After the oven has cooled down and the door is unlocked, wipe remaining ash from the oven using a moist cloth.	35
Note:	35
Avoid These Cleaners	35
Oven Cleaning Guide	35
Cleaning the Warming Drawer	36
Maintenance	37
Cooktop Maintenance	37
Glass Ceramic Cooktop Models	37
Oven Maintenance	37
Replacing an Oven Light	37
To change the bulb	37
1. Turn off power to the oven at the main power supply (fuse or breaker box).	37
2. Remove the glass cover by unscrewing it. Turn the glass counterclockwise to remove it.	37
3. Remove the bulb. The bulb unscrews counterclockwise.	37
4. Grasp the new bulb with a clean, dry cloth to prevent depositing skin oils on the glass which could lead to premature bulb failure. Replace the bulb by screwing it in turning the bulb clockwise.	37
5. Screw the glass cover back on.	37
6. Turn power back on at the main power supply (fuse or breaker box).	37
Removing the Oven Door	38
1. Open the oven door to its fully open, horizontal position.	38
2. Flip levers on hinges toward you.	38
Note: It may be necessary to use a tool, such as a screwdriver, to gently pry the upper part of the lever away from the housing. Take care to avoid scratching the housing.	38
3. Bring both door hinge levers to their fullest down position as shown in the illustration. The left and right door hinges may differ slightly but operate in the same manner.	38
4. Close the oven door until it catches on the hinge stop levers, locking the hinges at the proper angle for door removal. The door will be open about 7 inches at the top. This takes the spring tension off the hinges so the door can be easily lifted out	38
5. The door is heavy. Use both hands to firmly grip it by the sides. Do not grip the door by the handle. Maintaining the door angle, lift the door straight up approximately 3/4\	38
6. Place the door in a convenient and stable location for cleaning.	38
To replace the oven door	39
1. Holding the door firmly in both hands, grip it on either side, not by the handle.	39
2. Tilt the door back slightly towards you until it opens about 7\	39
3. Slide the hinges into the slots as far as they will go and then lower the door straight down. The angle of the door may need to be adjusted slightly to allow the hinges to engage properly and the door to lower into place. The door should lower abo...	39
4. Once both hinges are fully engaged as described in Step 3, gently open the door until it is fully open.	39
5. Push the levers on both the hinges up and forward until they are locked into the slot, flush with the front of the oven body.	39
6. Close and open door slowly to be sure it is correctly and securely in place.	39
Warming Drawer Maintenance	39
Removing the Drawer	39
1. Pull drawer to fully open position.	39
2. Press down right drawer clip.	39
3. Lift up left drawer clip.	39
4. Firmly pull the drawer straight out. Retract cabinet rails while drawer is removed.	39
Replacing the Drawer	39
1. Be sure housing slides are pushed inside housing.	39
2. Align the drawer rails with the housing slides attached to the drawer housing.	39
3. Firmly push the drawer straight into the drawer housing until the drawer clicks into place. Note: The drawer has a “push-to-open” operation. Pressing the lower center front of the drawer causes the drawer to self-open.	39
4. Open and close drawer to test operation. Note: if the drawer will not close, verify that the rails on the drawer are properly aligned to housing slides and that the rail release levers are properly positioned.	39
Service	42
How to Obtain Service or Parts	42
Product Data Plate	42
Self Help	42
Cooktop Troubleshooting	42
Oven Troubleshooting	43
Use these suggestions before calling for service to avoid service charges.	43
Statement of Limited Product Warranty	45
What this Warranty Covers & Who it Applies to	45
How Long the Warranty Lasts	45
Repair/Replace as Your Exclusive Remedy	45
Out of Warranty Product	46
Warranty Exclusions	46
How to Obtain Warranty Service:	46
Cooking Charts	47

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English

Oven Troubleshooting

Use these suggestions before calling for service to avoid

service charges.

Oven Problem

Possible Causes and