Bose 321GSIII Owners Manual - Page 55

Customer service

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Page 55 highlights

Troubleshooting Problem What to do Sound, but no picture • Make sure the TV is on. • When playing a DVD or other video source, make sure the TV is set to the correct video input. Remote control is • Check batteries and their polarity (+ and -). See "Replacing the remote control batteries" inconsistent or does not on page 53. work • Point the remote control at the media center. Radio does not work or has poor reception • Make sure antennas are connected properly. • Move AM antenna at least 20 inches (50 cm) from the media center. • Adjust antenna position to improve reception. • AM antenna must be upright. • Move antennas farther from TV or other electronic equipment. • You may be in an area of weak signal coverage. DVD or CD does not play FM sound is distorted • Check to see if the Play symbol in the display is lit. • After pressing the CD/DVD button, wait a few seconds before pressing Play. • Make sure the disc is properly inserted (label-side up). • Eject the disc and try loading it again. • There may be dirt or dust on the disc. Clean the disc. See "Cleaning discs" on page 52. • The disc may be defective. Try another disc. • Make sure region codes for both the DVD and player match. See "Check for region code compatibility" page 5. • Adjust antenna position to reduce interference. Sound is distorted Picture is black and white or rolling You forgot your password • Make sure speaker cables are not damaged and the connections are secure. • Reduce the output level from any external audio devices connected to the music center. • Reduce the input level setting for the connected device in the system menu. • Check the video cable connections. • Check the Video Format setting and change to appropriate setting (NTSC or PAL). See "Video options" on page 47. • Enter the password 2673 to access the parental controls and create a new password. Customer service For additional help in solving problems, contact Bose® Customer Service. Refer to the address list included in the carton. 55

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55
Troubleshooting
Customer service
For additional help in solving problems, contact Bose
®
Customer Service. Refer to the
address list included in the carton.
Sound, but no picture
•
Make sure the TV is on.
•
When playing a DVD or other video source, make sure the TV is set to the correct video
input.
Remote control is
inconsistent or does not
work
•
Check batteries and their polarity (+ and –). See “Replacing the remote control batteries”
on page 53.
•
Point the remote control at the media center.
Radio does not work
or has poor reception
•
Make sure antennas are connected properly.
•
Move AM antenna at least 20 inches (50 cm) from the media center.
•
Adjust antenna position to improve reception.
•
AM antenna must be upright.
•
Move antennas farther from TV or other electronic equipment.
•
You may be in an area of weak signal coverage.
DVD or CD does not
play
•
Check to see if the Play symbol in the display is lit.
•
After pressing the CD/DVD button, wait a few seconds before pressing
Play.
•
Make sure the disc is properly inserted (label-side up).
•
Eject the disc and try loading it again.
•
There may be dirt or dust on the disc. Clean the disc. See “Cleaning discs” on page 52.
•
The disc may be defective. Try another disc.
•
Make sure region codes for both the DVD and player match. See “Check for region code
compatibility” page 5.
FM sound is distorted
•
Adjust antenna position to reduce interference.
Sound is distorted
•
Make sure speaker cables are not damaged and the connections are secure.
•
Reduce the output level from any external audio devices connected to the music center.
•
Reduce the input level setting for the connected device in the system menu.
Picture is black and
white or rolling
•
Check the video cable connections.
•
Check the Video Format setting and change to appropriate setting (NTSC or PAL).
See “Video options” on page 47.
You forgot your
password
•
Enter the password 2673 to access the parental controls and create a new password.
Problem
What to do