Bose Acoustimass 10 Series V Owner's guide - Page 12

Reference Troubleshooting If you have a problem with your Acoustimass® speaker system, turn off your sound source and try the following solutions. If you still have a problem, contact your Bose® dealer to arrange for service. To contact Bose directly, refer to the contact sheet in the carton. Problem System does not function at all No sound What to do • Make sure the receiver and powered Acoustimass module are plugged into an operating AC outlet and that the receiver is turned on. • Be sure to select an audio source on the receiver (Blu-ray or DVD player, CBL/SAT box, gaming system, etc.). • Increase the volume. • Disconnect any headphones. • Check the speaker connections at the bass module, reciever, and speakers. • Make sure that both the powered Acoustimass module and the receiver are plugged in. • For digital sound, be sure an HDMI, coaxial or optical cable connects the digital output of the audio source with the digital input on your receiver. • Be sure the audio source selected is correct. For example, select DVD audio on your receiver to hear the DVD sound. No surround sound No bass Not enough or too much bass Sound is distorted • Make sure the source material contains surround sound. • If you are using the Dolby Pro-Logic mode on your receiver, make sure surround sound is turned on. • Be sure the source material (Blu-ray™ or DVD player, CBL/SAT box, gaming system, etc.) is Dolby Digital encoded. • Be sure your receiver is processing a signal from a stereo TV, laserdisc, Blu-ray player or DVD player, or other ­surround sound source. • If you are using digital programming, verify that the settings are correct at the receiver. • Be sure the speaker connections from the receiver to the amplifier are in the correct phase, red-collared wire to red connector (+ to + and - to -). • Verify that the speaker size in the reciever is set to large. • Move your Acoustimass module closer to a wall or corner to increase bass. Move it farther from a wall or corner to decrease bass. • Adjust the LFE level or Room Compensation control. • Make sure speaker wire is not damaged. • Reduce the volume of external components connected to the receiver. 12 - English