Bose CineMate 520 Home Theater Owners Guide - Page 29

Troubleshooting

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Troubleshooting Care and Maintenance Problem What to do No power • Secure the Acoustimass® module's and console's power cords. • Reconnect the Acoustimass module's and console's power cords firmly into an AC (mains) outlet. • Use the remote control to power on the system. • Factory reset the system (see page 31). No sound • Unmute the system. • Increase the volume. • Plug the Acoustimass module and console into a live AC (mains) outlet. • Insert the HDMI cable into a connector on your TV labeled ARC or Audio Return Channel. If your TV does not have an HDMI ARC connector, use a secondary audio cable in addition to the HDMI cable (see page 15). • If using a secondary audio cable, insert the cable into a connector on your TV labeled Output or OUT, not Input or IN. • Secure all cable connections on the speakers, TV and connected sources. • If your source is connected to your TV, select the correct TV input (see page 24). • Disconnect headphones when not in use. • If connecting your source through the connector, enable Audio in using the System menu (see page 26). • If you are connecting headphones to the connector, enable Headphones using the System menu (see page 26). • If you see the error message Cannot find Acoustimass, pair the Acoustimass module with the console (see page 30). • Factory reset the system (see page 31). Sound is coming from your TV speakers • Insert the HDMI cable into a connector on your TV labeled ARC or Audio Return Channel (if available). • Turn off your TV speakers (refer to your TV owner's guide). • Decrease your TV volume to its lowest setting. Remote control is inconsistent or does not work • Match the + and - symbols on the batteries with the + and - markings inside the compartment (see page 17). • Replace the battery (see page 17). • Press the volume button on the remote control and see if the correct source button flashes. • If using CEC: -- Point the remote control at the console. -- Program the remote to control your source (see page 23). • If you have programmed the remote to control your source: -- Point the remote control at the appropriate source. -- Ensure you have entered the correct code for your source's brand. -- Program the remote with another code (see page 23). English - 29

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English - 29
Troubleshooting
Problem
What to do
No power
• Secure the Acoustimass
®
module’s and console’s power cords.
• Reconnect the Acoustimass
module’s and console’s power cords firmly
into an AC (mains) outlet.
• Use the remote control to power on the system.
• Factory reset the system (see page 31).
No sound
• Unmute the system.
• Increase the volume.
• Plug the Acoustimass
module and console into a live AC (mains) outlet.
• Insert the HDMI cable into a connector on your TV labeled
ARC
or
Audio
Return Channel
. If your TV does not have an HDMI ARC connector, use a
secondary audio cable in addition to the HDMI cable (see page 15).
• If using a secondary audio cable, insert the cable into a connector on your
TV labeled
Output
or
OUT
, not Input or IN.
• Secure all cable connections on the speakers, TV and connected sources.
• If your source is connected to your TV, select the correct TV input
(see page 24).
• Disconnect headphones when not in use.
• If connecting your source through the
connector, enable
Audio in
using the System menu (see page 26).
• If you are connecting headphones to the
connector, enable
Headphones
using the System menu (see page 26).
• If you see the error message
Cannot find Acoustimass
, pair the
Acoustimass module with the console (see page 30).
• Factory reset the system (see page 31).
Sound is
coming from
your TV
speakers
• Insert the HDMI cable into a connector on your TV labeled
ARC
or
Audio Return Channel
(if available).
• Turn off your TV speakers (refer to your TV owner’s guide).
• Decrease your TV volume to its lowest setting.
Remote
control is
inconsistent
or does not
work
• Match the + and – symbols on the batteries with the + and – markings
inside the compartment (see page 17).
• Replace the battery (see page 17).
• Press the volume button on the remote control and see if the correct
source button flashes.
• If using CEC:
-
Point the remote control at the console.
-
Program the remote to control your source (see page 23).
• If you have programmed the remote to control your source:
-
Point the remote control at the appropriate source.
-
Ensure you have entered the correct code for your source’s brand.
-
Program the remote with another code (see page 23).
Care and Maintenance