Bose Companion 3 Owners Guide - Page 14

English Troubleshooting Troubleshooting If you have a problem with your Companion® 3 multimedia speaker system, try the following solutions. If you still have trouble with your system, turn off the multimedia sound source and disconnect the speaker system. Contact your authorized Bose® dealer or local Bose customer service center. The dealer will check for any defects and arrange for service by an authorized Bose service center. Bose Corporation will make every effort to remedy your problem within the terms of the warranty. Problem What to do The speaker system does not play The speaker system sound seems distorted A satellite speaker does not play or sounds distorted • Make sure connections are secure (see "Making connections" on page 10). Check your speaker wires for cuts or frays which can cause an open or short circuit. • Ensure the sound source is plugged in and playing at an audible volume. • Make sure the power is on and the system is not muted. The LED on the control pod should be green when unmuted. • If using a PC, check your sound card settings to make sure the "Digital output only" setting is turned OFF. This setting is typically found in the Options menu of the volume control icon. This icon is usually located in the lower right hand corner of the Windows desktop. • Decrease the volume at the sound source and increase the volume on the control pod. • Check all the connections between the satellite speakers, control pod, sound source and the Acoustimass® module. Insert the audio connectors completely into the jacks on the module. • At the Acoustimass module, switch the wire connected to the left satellite with the wire connected to the right satellite. If the problem remains in the same satellite, the problem is with that satellite speaker. If the problem switches to the other satellite (the one that previously played), the problem is with the sound source or the Acoustimass module. • To determine if the problem is in the sound source or the Acoustimass module, disconnect the audio input cable from the sound source. Plug it into another sound source (such as a portable CD player headphone jack) and adjust the volume on the sound source. If the Companion 3 speaker system operates properly, the problem is in the original sound source. If the problem remains, then the problem is in the Acoustimass module. • Check balance levels on your sound source. 12