Bose Music Multilingual Owners Guide - Page 47

TROUBLESHOOTING SYMPTOM Poor or ­ distorted audio Intermittent or no audio SOLUTION If two pairs of speakers are connected, use the same speaker model. Make sure the speakers are compatible: one pair of speakers requires 4 ohm minimum each, and two pairs of speakers require 8 ohm minimum each. Use the Bose Music app to group the Main amplifiers (see page 21). If the amplifier is connected to an external source using an RCA audio cable or optical cable, make sure it's set up using the Bose Music app (see page 20). If connected using an Ethernet cable or RCA audio cable: • Reduce the number of amplifiers connected. • Check the Ethernet cable (see page 24) or RCA audio cable (see page 25). • Use a different Ethernet cable (see page 24) or RCA audio cable (see page 25). If the amplifier is set to Main and a device is connected to the Ethernet port, make sure it's another Bose Music Amplifier. Firmly insert the speaker wires into the terminals on the back of the speakers and on the amplifier's connector panel. Confirm that no ­individual wires are touching across terminals (see page 16). Make sure the external music source is firmly connected to either the analog (red and white) or optical inputs. Stop other audio or video streaming applications. Unmute or increase the volume on the amplifier and mobile device. Unplug the power cord; reconnect after 1 minute. Restart your mobile device and router. Make sure volume isn't muted or too low. Interference (corrupted audio) Keep the amplifier away from metal objects, other audio/video ­components, and direct heat sources (see page 14). Change the router channel or band. Refer to your router owner's guide. Connect the Main amplifier using an Ethernet cable (see page 24). Speakers don't play Make sure the speaker wires are connected properly (see page 16). Disconnect AC power from the amplifier for 3 minutes. Reconnect power to the amplifier (see page 19). Play content using the Bose Music app. | 4 7 E N G