Bose QuietComfort Ultra Earbuds AirFly Pro Set Owners Guide - Page 59

T roubleshooting SYMPTOM Poor noise cancellation SOLUTION Place both earbuds in the charging case until they ­magnetically snap into place. Close and re-open the case. The earbuds status light blinks white and then displays charging status (see page 39). Remove the earbuds. Check if ActiveSense is enabled (see page 32). Check the earbud fit using a mirror (see page 15). Check the earbud fit using the Earbud Seal Test in the Bose app. You can access this option from the Settings menu. Check the mode (see page 32). Remove the earbuds from your ears and reinsert in your ears. If you're on a phone call or using voice control on your ­mobile device, lower or turn off self voice using the Bose app (see page 29). If you're sharing the earbuds, place them in the charging case to clear the audio personalization between each user. Reboot the earbuds and charging case (see page 63). If that doesn't work, restore the earbuds to factory settings (see page 64). Difficulty hearing caller while on a phone call Increase the volume using your mobile device. Try a different mode (see page 32). Difficulty hearing own voice while on a phone call Change the mode to Aware mode (see page 33). Use the Bose app to adjust self voice. You can access this option from the Settings menu. Earbuds don't respond Place both earbuds in the charging case until they ­magnetically snap into place. Close and re-open the case. The earbuds status light blinks white and then displays charging status (see page 39). Remove the earbuds. Reboot the earbuds and charging case (see page 63). If that doesn't work, restore the earbuds to factory settings (see page 64). | 5 9 E N G