Bose QuietComfort Ultra Earbuds AirFly Pro Set Owners Guide - Page 64

T roubleshooting RESTORE THE EARBUDS TO FACTORY SETTINGS A restore to factory settings clears all settings and return the earbuds to their original out-of-box state. After, the earbuds can be configured as if they were being set up for the first time. Restoring to factory settings is only recommended if you are having issues with the earbuds or you have been instructed to do so by Bose customer service. 1. Remove the earbuds from the Bluetooth list on your device. 2. Remove the earbuds from your Bose account using the Bose app. NOTE: For more information about how to remove the earbuds from your Bose account using the Bose app, visit: support.Bose.com/QCUE 3. With the earbuds in the charging case and the case open, press and hold the button on the back of the case for 25 seconds until the earbuds status light blinks white 2 times, slowly blinks blue, and then turns off. NOTE: Make sure both earbuds are in the case and the case is open. 4. Repeat the previous step 2 more times. After the third time, the status light blinks amber for 3 seconds to indicate factory settings are being restored. When the restore is complete, the status light slowly blinks blue. The earbuds are now in their original out-of-box state. NOTE: If you're unable to resolve your issue, additional troubleshooting and support is available at: support.Bose.com/QCUE | 6 4 E N G