Bose SoundLink Color Bluetooth Speaker Owner's guide - Page 15

Troubleshooting Care and Maintenance Problem What to do Speaker does not turn on (while operating on AC power) • Make sure both ends of the power supply cable are firmly connected. • Make sure the power supply is connected to a live AC (mains) outlet. • Make sure you are using the power supply that shipped with your speaker. Speaker does not turn on (while operating on battery power) • Battery may be in protection mode or may need to be charged. Connect to a working AC outlet to restore the battery to operational mode. Speaker does not connect with mobile device No sound from a Bluetooth device Poor sound quality from a Bluetooth device Audio plays from the wrong Bluetooth device (when two devices are actively connected) • On your mobile device, turn off Bluetooth and turn it back on. Then try pairing again. • Delete Bose Color SoundLink from the Bluetooth list on your mobile device. Then try pairing again. • Move the mobile device closer to the speaker and away from any interference or obstructions. • Try pairing another mobile device. • Clear the speaker's memory: Press and hold for ten seconds until you hear, "Bluetooth device list cleared". Delete Bose Color SoundLink from your mobile device's Bluetooth list. Then try pairing again. • Make sure the speaker power is on. • Make sure the volume is turned up on the speaker and on your mobile device (and music app). • Press to hear the name of the currently connected device. • Move the mobile device closer to the speaker and away from any interference or obstructions. • Try using a different music app. • Try pairing another mobile device. • If two mobile devices are actively connected, make sure the other device has been paused first. • If two mobile devices are actively connected, make sure both devices are within range of the speaker (30 ft. or 10 m). • Move the mobile device closer to the speaker, and away from any interference. • Try using a different music app. • Try pairing another mobile device. • If two mobile devices are actively connected, make sure both devices are within range of the speaker (30 ft. or 10 m) or disconnect the second device. • Pause or quit the music app on the other device. • Start music on the intended device. English - 15