Bose SoundTouch Wireless Link Adapter English Owners Guide - Page 26

TROUBLESHOOTING Try these solutions first If you experience problems with your SoundTouch® Wireless Link: • Connect your SoundTouch® Wireless Link to AC (mains) power. • Secure all cables. • Verify the state of the system status indicators (see page 22). • Move your SoundTouch® Wireless Link and any paired systems away from possible interference (wireless routers, cordless phones, televisions, microwaves, etc.). • Move your SoundTouch® Wireless Link within the recommended range of your ­wireless router or mobile device for proper operation. If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose® customer service. Other solutions The following table lists symptoms and possible solutions to common problems. Symptom Solution Cannot complete network setup • Select correct network name and enter password. • Connect the device and SoundTouch® Wireless Link to the same Wi-Fi® network. • Place your SoundTouch® Wireless Link within range of the router. • Enable Wi-Fi on the device (mobile or computer) you are using for setup. • Close other open applications. • If using a computer for setup, check firewall settings to ensure that the SoundTouch® app and SoundTouch® Music Server are allowed programs. • Restart your mobile device or computer and your router. • Reset your SoundTouch® Wireless Link (see page 28). • If your router supports both 2.4GHz and 5GHz bands, make sure both the device (mobile or computer) and SoundTouch® Wireless Link are ­connecting to the same band. • Uninstall the app, reset your SoundTouch® Wireless Link (see page 28), and restart setup. Cannot connect If your network information has changed or to connect your SoundTouch® to network Wireless Link to ­another network, see page 17. 26 - ENGLISH