Bose SoundTouchPortable Series II Wi-Fi Owners Guide - Page 28

Care and Maintenance Troubleshooting For more troubleshooting information, refer to the in-app help. Problem What to do Cannot complete network setup • Connect the system to AC (mains) power. • Select correct network name and enter password. • Connect the device and SoundTouch™ system to the same Wi-Fi® network. • Enable Wi-Fi on the device (mobile or computer) you are using for setup. • If network name does not appear or is hidden, select Manually Connect to Another Network on the CONNECT TO HOME WI-FI NETWORK screen. • Close other open applications. • If using a computer for setup, check firewall settings to ensure that the SoundTouch™ app and SoundTouch™ Music Server are allowed programs. • Test your Internet connection by loading www.SoundTouch.com • Restart your mobile device, or computer, and router. • Reboot your system. • Uninstall the app, reset the system, and restart setup. Cannot connect to network • If your network information has changed or to connect your system to another network, refer to the in-app help. • Connect to the network using an Ethernet cable. Intermittent or no audio • Move system away from possible interference (microwaves, cordless phones, etc.). • Stop other audio or video streaming applications. • Move system or audio source closer to wireless router or access point. • Ensure system volume is not muted or too low. • Unplug the power cord; reconnect after one minute. AirPlay Bass is too heavy or low • Connect system and AirPlay device to the same network. • Select the system in the device's AirPlay menu. • Ensure AirPlay device is playing; increase its volume. • Move AirPlay device away from possible interference and closer to the wireless router or access point. • Restart your mobile device, or computer, and router. Note: Proximity of the AirPlay device to the system is not important, only to the wireless router or access point. • Adjust the bass level of your system in the app. Refer to the in-app help. 28 - English