Bose T4S ToneMatch Mixer English Owners Guide - Page 43

Troubleshooting

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Troubleshooting Care and Maintenance If you experience problems while using this product, try the following solutions. If you still cannot solve the problem, seek online help at www.Bose.com/livesound. If you cannot find answers to your questions there, please call the Bose Product and Technical Support Team directly at (877) 335-2673. Problem T4S/T8S is plugged in, power switch is on, but no power. T4S/T8S is on, but there is no sound. What to do • Make sure you have power at the AC outlet. Try operating a lamp or other equipment from the same AC outlet or test the outlet using an AC outlet tester. If using the T4S with an L1® Model II or 1S system: • Make sure the ToneMatch® cable is properly connected to the mixer and the L1 power stand. • Verify that the power cord plug is fully inserted into the power stand and the AC (mains) outlet. • Make sure the L1 power stand is turned on and the power LED is blue. • Make sure the Master volume control is turned up. • Verify that the input channel(s) you want to hear is not muted. • Check that the Volume control is turned up for the channel you want to hear. • Make sure the appropriate input channel Trim control has been turned up enough so that the LED is green (indicating that there is a strong input signal). • Check the Prefs (Preference) Input and Output level meters to confirm that there is a signal at both the input and output stages. • Make sure volume control is turned up on your input source (instrument). • Connect your input source (instrument) to the mixer using a different cable. • Plug your input source (instrument) directly into the L1 power stand or a different amplifier to make sure the source is working. • Turn the mixer off and wait 30 seconds. Then turn mixer on again. If using the T4S with an L1 Model II or 1S system: • Turn off the power stand, re-seat the ToneMatch cable plug in the ToneMatch port, and turn on the power stand again. • If available, try a different ToneMatch cable. If another ToneMatch cable is not available, try a standard ethernet cable. • Connect the T4S/T8S Master output to the Analog Input on the power stand using a ¼" phone plug cable. Turn up the power stand Trim control, and verify that you hear sound. • Make sure power LED on power stand is blue. If LED is red, please call the Bose Product and Technical Support Team directly at (877) 335-2673. English - 43

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English - 43
Care and Maintenance
Troubleshooting
If you experience problems while using this product, try the following solutions. If you still cannot solve the
problem, seek online help at
www.Bose.com/livesound
. If you cannot find answers to your questions there,
please call the Bose Product and Technical Support Team directly at (877) 335-2673.
Problem
What to do
T4S/T8S is plugged
in, power switch is on,
but no power.
• Make sure you have power at the AC outlet. Try operating a lamp or other
equipment from the same AC outlet or test the outlet using an AC outlet tester.
If using the T4S with an L1® Model II or 1S system:
• Make sure the ToneMatch
®
cable is properly connected to the mixer and the L1
power stand.
• Verify that the power cord plug is fully inserted into the power stand and the AC
(mains) outlet.
• Make sure the L1 power stand is turned on and the power LED is blue.
T4S/T8S is on, but
there is no sound.
• Make sure the Master volume control is turned up.
• Verify that the input channel(s) you want to hear is not muted.
• Check that the Volume control is turned up for the channel you want to hear.
• Make sure the appropriate input channel Trim control has been turned up enough
so that the LED is green (indicating that there is a strong input signal).
• Check the Prefs (Preference) Input and Output level meters to confirm that there
is a signal at both the input and output stages.
• Make sure volume control is turned up on your input source (instrument).
• Connect your input source (instrument) to the mixer using a different cable.
• Plug your input source (instrument) directly into the L1 power stand or a different
amplifier to make sure the source is working.
• Turn the mixer off and wait 30 seconds. Then turn mixer on again.
If using the T4S with an L1 Model II or 1S system:
• Turn off the power stand, re-seat the ToneMatch cable plug in the ToneMatch
port, and turn on the power stand again.
• If available, try a different ToneMatch cable. If another ToneMatch cable is not
available, try a standard ethernet cable.
• Connect the T4S/T8S Master output to the Analog Input on the power stand
using a °" phone plug cable. Turn up the power stand Trim control, and verify
that you hear sound.
• Make sure power LED on power stand is blue. If LED is red, please call the Bose
Product and Technical Support Team directly at (877) 335-2673.