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Troubleshooting and Maintenance, Error Messages - cartridge

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18 Troubleshooting and Maintenance Error Messages You may occasionally encounter a difficulty with the machine or telephone line. If this happens, the machine often identifies the problem and displays an error message. The list below explains the most common error messages, in alphabetical order. ERROR MESSAGE CAUSE ACTION CHANGE DRUM SOON The drum unit is near the end of its If you have a print quality life. problem, replace the drum unit with a new one. The drum counter was not reset. 1. Open the front cover and press Clear. 2. Press 1 to reset. CHANGE TONER If the display shows CHANGE Order a new toner cartridge now. TONER and at the same time the Toner Empty LED on the control panel flashes on and off, you can still print. But the toner is depleted and the machine is telling you that the toner will soon run out. CHECK DOCUMENT Documents were not inserted or fed Do not pull paper out until you see properly or document was too long. Document Jam, page 128. CHECK PAPER CHECK PAPER #1* CHECK PAPER #2* *With optional paper tray The machine is out of paper or paper Refill the paper or remove the is not properly loaded in the paper paper and load it again. tray. CHECK PAPER SIZE Paper Size is improper for fax receiving. Load A4 paper in tray. COMM.ERROR A poor quality phone line caused communications error. Try the call again. CONNECTION FAIL You tried to poll a fax machine that is Verify the other party's polling not in Polled Waiting mode. setup. COOLING DOWN The temperature of the drum unit or You must wait and allow the toner cartridge is too hot. The machine to resume printing when machine will pause its current print it is ready. job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the display on the machine shows COOLING DOWN. MAINTENANCE Troubleshooting and Maintenance 125

Section	Page
OWNER’S MANUAL MFC-9660	1
APPROVAL INFORMATION	2
EC Declaration of Conformity under the R & TTE Directive	3
Using This Manual	4
Finding Information	4
Symbols Used In This Manual	4
User-Friendly Programming	5
Table of Contents	6
Preparation and Simple Use Guide	10
Steps to prepare and use the machine simply	10
Advice for Preparation and Simple Use Guide	12
Choosing a Location	12
Connecting the Power Cord	12
Memory Storage	13
Multi-Line Connections (PABXs)	13
If you are installing the machine to work with a PABX:	13
Using Extension Telephones	14
Connecting an External Telephone Answering Device (TAD)	15
Sequence	15
Connections	15
Outgoing Message (OGM) of External TAD	16
Connecting an External or Extension Telephone	16
MFC-9660 Control Panel Overview	17
Menu Mode	19
Menu Selection Table	19
1 Setup	23
Initial Settings	23
Setting the Date and Time	23
Setting the Station ID	23
Custom Settings	24
Volume Settings	24
Ring Volume	24
Beeper Volume	24
Speaker Volume	25
PABX and TRANSFER	25
Setting PABX	25
Setting the Clock Change	26
Toner Save	26
Power Save	26
Sleep Mode	26
Setting the Dialling Mode (Tone/Pulse)	27
Lower Tray (With Optional Paper Tray Only)	27
Storing Numbers for Easy Dialling	28
Storing One Touch Dial Numbers	28
Storing Speed Dial Numbers	28
Changing One Touch and Speed Dial Numbers	29
2 Sending a Fax	30
Scanning Adjustment	30
Contrast	30
Fax Resolution	30
Dialling a Number	31
One Touch Dialling	31
Speed Dialling	31
Search	31
Chain Dialling	31
Manual and Automatic Fax Redial	32
Pause	32
Sending Operation	32
Automatic Transmission	32
Manual Transmission (With an External Telephone)	32
Dual Access	33
Real Time Transmission	33
3 Receiving a Fax	34
Receive Mode Settings	34
Select Receive Mode	34
Manual Reception (Manual Mode)	35
Automatic Fax Only Reception (Fax Only Mode)	35
Setting the Ring Delay	35
Setting the F/T (Fax/Tel) Ring Time (Fax/Tel Mode Only)	35
Fax Detect (with an External or Extension Telephone)	36
Receiving a Fax	37
Printing a Reduced Incoming Document (Auto Reduction)	37
Setting the Print Density	37
Reception into Memory	38
Printing a Fax from Memory	38
4 Telephone (Voice) Operation	39
Making Voice Calls with an External Telephone	39
Manual Dialling with an External Telephone	39
Search	39
One Touch Dialling	40
Speed Dialling	40
On Hook Dialling	40
Tone/Pulse	41
Fax/Tel (F/T) Mode	41
Tel Key	41
5 Printing Reports	42
Transmission Report and Journal Setting	42
Customizing the Transmission Verification (Xmit) Report	42
Setting the Journal Period	42
Using the Reports Key	43
To Print a Report	43
6 Advanced Sending	44
Advanced Operations	44
Electronic Cover Page	44
Cover Page for Next Fax Only	44
Always Send Cover Page	45
Using a Printed Cover Page	45
Composing Your Own Comments	45
Overseas Mode	46
Delayed Transmission (Timer)	46
Delayed Batch Transmission	46
Broadcasting	47
Setting Up Groups for Broadcasting	48
Cancelling a Job While Scanning the Document	49
Checking and Cancelling a Scheduled Job in Memory	49
Memory Security	49
Using Memory Security	50
Setting Up Memory Security for the First Time	50
Changing the Memory Security Password	50
Switching Memory Security ON	51
Switching OFF Memory Security	51
7 Advanced Receiving	52
Operation from an External or Extension Telephone	52
For Fax/Tel Mode Only	52
Switching ON Remote Activation and Changing Remote Codes	53
To switch Remote Activation ON and change Remote Codes	53
Telephone Services	53
BT Call Sign (For U.K. Only)	53
To enable the machine to work with BT Call Sign	53
8 Polling	54
Secure Polling	54
Polling Receive	54
Setup for Polling Receive (Standard)	54
Setup for Polling Receive with Secure Code	54
Setup Delayed Polling Receive	55
Sequential Polling	55
Polling Transmit	56
Setup for Polling Transmit (Standard)	56
Setup for Polling Transmit with Secure Code	56
9 Remote Fax Options	57
Setting Fax Storage	57
Backup Print	57
Fax Forwarding	57
Programming a Fax Forwarding Number	57
Changing the Remote Access Code	58
Remote Retrieval	58
Using Your Remote Access Code	58
Remote Commands	59
Change Fax Forwarding Setting	59
Retrieve or Erase a Fax	59
Check the Receiving Status	59
Change Receive Mode	59
Exit Remote Operation	59
Retrieving Fax Messages	60
Changing the Fax Forwarding Number	60
10 Making Copies	61
Basic Copy Operations	61
Using The Machine as a Copier	61
Making a Single Copy	61
Making Multiple Copies	61
Out of Memory Message	62
Temporary Copy Setting	62
Copying Using Multiple Settings	62
Making Enlarged or Reduced Copies	63
Using the Contrast Key	63
Using the Copy Mode Key	64
Using the Options Key	64
Sorting Multiple Copies	64
Special Copy Options	65
2 in 1	65
4 in 1	65
Copy Quality – Default Settings	66
Changing Default Settings	66
Copy Mode (Type of Original)	66
Copy Contrast	66
11 Using the machine as a Printer	67
Special Printing Features	67
Windows® Printing	67
Enhanced Memory Management	67
Printing From Your PC	67
Paper Tray	67
Two-Sided Printing (Manual Duplexing)	68
Manual Feed Slot	68
Loading One Sheet of Paper	69
Loading more than One Sheet of Paper	69
Printing on Thicker Paper and Card Stock	70
Face Down Output Bin	71
Reset Key	71
Simultaneous Printing/Faxing	71
Printer Menu Functions	72
Printing the Internal Font List	72
Printing the Print Configuration List	72
Restoring Factory Default Settings	72
Acceptable Paper	73
12 Printer Driver Settings (For Windows® Only)	74
Using the Brother MFC-9660 Printer Driver	74
Features in the Printer Driver (For Windows® 95/98/Me and Windows® NT 4.0 Users)	74
Basic Tab	74
Paper Size	75
Multiple Page	75
Border Line	75
Orientation	75
Copies	75
Collate	75
Media Type	76
Paper Source	76
First Page	76
Other Pages	76
Advanced Tab	77
Print Quality	78
Resolution	78
Toner Save	78
Print Setting (For Windows® 95/98/98SE/Me Users Only)	78
Duplex Printing	78
Manual Duplex	78
Binding Offset	78
Watermark	79
Print Watermark	79
In background	79
Watermark Text	79
Watermark Bitmap	80
Position	80
Page Setting	80
Device Options	81
Quick Print Setup	81
Administrator (For Windows® 95/98/98SE/Me Users Only)	82
Print Date & Time	83
Accessories Tab	83
Paper Source Setting	83
Default Source	84
Available Options	84
Support Tab	85
Brother Solutions Center	85
Web Update	85
Check Setting	85
Features in the Printer Driver (For Windows® 2000)	86
General Tab	86
Printing Preferences	86
Layout Tab	86
Orientation	86
Pages Per Sheet	87
Paper/Quality Tab	87
Tray Selection	87
Paper Source	87
Media	88
Advanced Options	88
Paper/Output	88
Graphic	88
Document Options	88
Device Settings Tab	89
Form To Tray Assignment	89
Installable Options	89
13 Using the Windows®-Based Brother Control Centre (For Windows® Only)	90
Brother Control Centre	90
AutoLoad the Brother Control Centre	90
How to Turn Off AutoLoad	91
Using the Scan Keys with Windows PC	91
Using the Control Panel Keys	92
Scan to E-mail	92
Scan to Image	92
Scan to OCR	92
Brother Control Centre Features	93
Auto Configuration	93
Scanning Operations	93
Copy Operations	94
PC-FAX Operation	94
Scanner Settings	94
Global Settings	94
Setting Up the Scanner Configurations	95
To access the Scanner Configurations screen:	95
Perform an Operation from the Brother Control Centre Screen	95
Scan to File	96
Scanner Settings	96
Destination Folder	96
Scan to E-mail	97
Scanner Settings	97
E-mail Application	97
File Attachments	98
Conversion Options	98
Format	98
Show QuickSend Menu	98
QuickSend List	98
Scan to Word Processor	99
Scanner Settings	99
Word Processor	99
User Defined Button	100
Scanner Settings	100
Target Application	100
Copy	101
Scanner Settings	101
Copy Settings	101
Send a Fax	102
Scanner Settings	102
FAX Settings	102
14 Using ScanSoft™ PaperPort® for Brother and ScanSoft™ TextBridge®	103
Viewing Items in ScanSoft™ PaperPort® for Brother	103
Organizing Your Items in Folders	104
Links to Many Other Applications	104
Using ScanSoft™ TextBridge® OCR (Converting Image Text to Text You Can Edit)	105
Importing Items from Other Applications	105
Exporting Items in Other Formats	105
Exporting an Image File	105
Accessing the Scanner	106
Scanning a Document into your PC	106
Settings in the Scanner Window	106
Image	106
Custom	107
PreScanning an Image	108
15 Setting Up and Using PC-FAX (For Windows® Only)	109
Introduction	109
Brother Resource Manager	109
MFC Remote Setup	109
PC-FAX Sending (For Windows® Only)	110
Setting Up User Information	110
Setting Up Sending	111
Outside line access	111
Include header	111
Addressbook file	111
Network PC-FAX	111
User interface	111
Setting Up Speed Dial	112
To register an address on a Speed Dial location:	112
To clear a Speed Dial location:	112
The Address Book	113
Setting Up a Member in the Address Book	113
Setting Up a Group for Broadcasting	114
Editing Member Information	114
To edit a Member or Group:	114
Deleting a Member or Group	114
To delete a Member or Group:	114
Exporting the Address Book	115
To export the current telephone book:	115
Importing to the Address Book	116
To import an ASCII text file:	116
Setting Up Cover Page	117
To	117
From	117
Comment	117
Select Cover Page Form	117
Import BMP file	118
Count Cover Page	118
Sending a File as a PC-FAX Using the Simple Style	118
Sending a File as a PC-FAX using the Facsimile Style	119
Redial:	119
PC-FAX Receiving	120
Running PC-FAX Receiving	120
Setting Up Your PC	120
Viewing New PC-FAX Messages	121
16 Using the Brother MFC with a New Power Macintosh® G3, G4 or iMac™/iBook™	122
Set up Your USB Equipped Apple® Macintosh® G3,G4 or iMac™ with Mac OS 8.5/8.5.1/8.6/9.0/9.0.4/9.1	122
Using Brother Printer Driver with your Apple® Macintosh®	122
Sending a Fax from your Macintosh Application	124
Setting Up Your Address Book	126
Adding a New Member	126
Adding a New Group	127
Using Brother TWAIN Scanner Driver with Your Apple® Macintosh®	128
Accessing the Scanner	128
Scanning a Document into Your Macintosh G3, G4 or iMac	128
Settings in the Scanner Window	129
Image	129
Scanning Area	130
Business Card Size	130
Adjust Image	130
PreScanning an Image	131
17 For DOS User	132
How to Use the machine with Your DOS Application Software	132
What Does the Remote Printer Console Do?	132
Installing the Remote Printer Console	132
Running the Remote Printer Console Main Program	133
18 Troubleshooting and Maintenance	134
Error Messages	134
Document Jams and Paper jams	137
Document Jam	137
Paper Jam	137
Paper is Jammed in the Paper Tray	138
Paper is Jammed near the Drum Unit	138
Paper is Jammed in the Fuser Unit	139
Difficulty with Operation	140
Packing and Shipping the Machine	145
Regular Maintenance	148
Cleaning the Scanner	148
Cleaning the Printer	149
Cleaning the Drum Unit	150
Replacing the Toner Cartridge	151
Toner Empty Indicator	151
Steps for Replacing Toner Cartridge	151
Drum Life Considerations for Your Brother Fax Machine	155
Replacing the Drum Unit	155
19 Important Safety Information	158
Important Safety Instructions	158
IEC 60825 Specification	159
Laser Diode	159
For Your Safety	160
Disconnect device	160
20 Optional Accessories	161
Memory Board	161
Installing the Optional Memory Board	161
Optional Paper Tray	164
Network (LAN) Board	164
21 Specifications	165
Fax Specifications	165
Printer Specifications	166
Computer Requirement	167
Electrical and Environment	167
Compilation and Publication Notice	168
Trademarks	168
Ordering Accessories and Supplies	168
Entering Text	169
Inserting spaces	169
Making corrections	169
Repeating letters	169
Special characters and symbols	169
About Fax Machines	170
Fax Tones and Handshake	170
ECM (Error Correction Mode)	170
Glossary	171
Index	174