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Brother International DCP 7030 Users Manual - English - Page 67

Error and maintenance messages - toner life end

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Troubleshooting and routine maintenance Error and maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can correct most errors and routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Error Message Cause Action Cartridge Error The toner cartridge is not installed properly. Pull out the drum unit, take out the toner cartridge that is indicated on the LCD, and put it back into the drum unit again. Drum End Soon The drum unit is near the end of its life. Use the drum unit until you have a print quality problem; then replace the drum unit with a new one. (See Replacing the drum unit on page 74.) B Cooling Down Wait for a while The temperature of the drum unit Make sure that you can hear the fan in the or toner cartridge is too hot. The machine spinning and that the exhaust outlet machine will pause its current is not blocked by something. print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while. If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes. If the fan is not spinning do the following: Disconnect the machine from the power for several minutes and then reconnect it. Cover is Open The front cover is not closed completely. Close the front cover of the machine. Cover is Open The fuser cover is not closed completely. Close the fuser cover of the machine. Cover is Open The fuser cover is not closed completely or paper was jammed in the back of the machine when you turned on the power. Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Start. Document Jam (DCP-7040 only) The document was not inserted or fed properly, or the document scanned from the ADF was too long. See Document jams (DCP-7040 only) on page 57 or Using the automatic document feeder (ADF) (DCP-7040 only) on page 17. Drum Error The corona wire on the drum unit Clean the corona wire on the drum unit. (See needs to be cleaned. Cleaning the corona wire on page 66.) The drum unit has reached the end of its life. Replace the drum unit. (See Replacing the drum unit on page 74.) 55

Section	Page
USER’S GUIDE DCP-7030 DCP-7040	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties(USA and Canada)	5
Compilation and Publication Notice	5
Brother® One-Year Limited Warranty and Replacement Service (USA Only)	6
BROTHER MULTIFUNCTION CENTER /FAX MACHINE LIMITED WARRANTY (Canada only)	8
Table of Contents	10
Section I: General	13
1 General information	14
Using the documentation	14
Symbols and conventions used in the documentation	14
Accessing the Software User’s Guide	15
Viewing documentation	15
Viewing documentation (Windows®)	15
How to find scanning instructions	16
Software User's Guide:	16
ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides	16
Viewing documentation (Macintosh®)	16
How to find scanning instructions	16
Software User's Guide:	16
Presto!® PageManager® User's Guide:	16
Accessing Brother support (for Windows®)	17
Control panel overview	18
2 Loading paper and documents	19
Loading paper and print media	19
Loading paper in the paper tray	19
Printing on plain paper, recycled paper or transparencies from the paper tray	19
Loading paper in the manual feed slot	20
Printing on plain paper, recycled paper or transparencies from the manual feed slot	20
Printing on thick paper, bond paper labels and envelopes	21
Unprintable area	23
Unprintable area for copies	23
Unprintable area when printing from a computer	23
Acceptable paper and other print media	24
Recommended paper and print media	24
Type and size of paper	24
Standard paper tray	24
Manual feed slot	24
Paper capacity of the paper trays	25
Recommended paper specifications	25
Handling and using special paper	26
Types of paper to avoid	26
Envelopes	27
Types of envelopes to avoid	27
Labels	28
Types of labels to avoid	28
Loading documents	29
Using the automatic document feeder (ADF) (DCP-7040 only)	29
Recommended environment	29
Using the scanner glass	30
3 General setup	31
Paper settings	31
Paper type	31
Paper size	31
Volume settings	31
Beeper volume	31
Ecology features	32
Toner save	32
Sleep time	32
LCD contrast	33
User Settings List	33
Section II: Copy	35
4 Making copies	36
How to copy	36
Entering copy mode	36
Making a single copy	36
Making multiple copies	36
Stop copying	36
Copy options (temporary settings)	37
Enlarging or reducing the image copied	37
Adjusting contrast	38
Contrast	38
Using the Options key	39
Improving copy quality	39
Sorting copies using the ADF (DCP-7040 only)	40
Making N in 1 copies (page layout)	40
Important	40
(DCP-7040 only) If you are copying from the ADF:	41
If you are copying from the scanner glass:	41
Out of memory message	41
Section III: Software	43
5 Software features	44
How to read HTML User’s Guide	44
For Windows®	44
For Macintosh®	45
Section IV: Appendixes	47
A Safety and legal	48
Choosing a location	48
To use the machine safely	49
Important information	52
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	52
Important	52
Important-about the interface cable	52
Industry Canada Compliance Statement (Canada only)	53
Disconnect device	53
International ENERGY STAR® Compliance Statement	53
Laser safety	53
FDA regulations	54
Important safety instructions	54
Trademarks	57
B Troubleshooting and routine maintenance	58
Troubleshooting	58
If you are having difficulty with your machine	58
Improving the print quality	61
Error and maintenance messages	67
Document jams (DCP-7040 only)	69
Document is jammed in the top of the ADF unit	69
Document is jammed under the document cover	69
Document is jammed at the output tray	69
Paper jams	70
Paper is jammed inside the machine	70
Paper is jammed at the back of the machine	72
Paper is jammed inside the drum unit and toner cartridge assembly	73
Routine maintenance	74
Cleaning the outside of the machine	74
Clean the outside of the machine as follows:	74
Cleaning the scanner glass	75
Cleaning the laser scanner window	76
Cleaning the corona wire	78
Cleaning the drum unit	80
Replacing the consumable items	82
Replacing a toner cartridge	82
Replacing the drum unit	86
Machine information	89
Checking the serial number	89
Checking the page counters	89
Checking the Drum life	89
Packing and shipping the machine	90
C Menu and features	91
On-screen programming	91
Menu table	91
Memory storage	91
Menu keys	91
How to access the menu mode	92
Menu table	93
D Specifications	95
General	95
Print media	97
Copy	98
Scan	99
Print	100
Interfaces	100
Computer requirements	101
Consumable items	102
E Glossary	103
Index	104

Match case Limit results 1 per page

Troubleshooting and routine maintenance

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be

replaced. If this happens, your machine identifies the error or required routine maintenance and

shows the appropriate message. The most common error and maintenance messages are shown

below.

You can correct most errors and routine maintenance by yourself. If you need more help, the

Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Error Message

Cause

Action

Cartridge Error

The toner cartridge is not

installed properly.

Pull out the drum unit, take out the toner

cartridge that is indicated on the LCD, and

put it back into the drum unit again.

Drum End Soon

The drum unit is near the end of

its life.

Use the drum unit until you have a print

quality problem; then replace the drum unit

with a new one.

(See

Replacing the drum unit

on page 74.)

Cooling Down

Wait for a while

The temperature of the drum unit

or toner cartridge is too hot. The

machine will pause its current

print job and go into cooling down

mode. During the cooling down

mode, you will hear the cooling

fan running while the LCD shows

Cooling Down

, and

Wait for a while

Make sure that you can hear the fan in the

machine spinning and that the exhaust outlet

is not blocked by something.

If the fan is spinning, remove any obstacles

that surround the exhaust outlet, and then

leave the machine turned on but do not use

it for several minutes.

If the fan is not spinning do the following:

Disconnect

the machine from the power for

several minutes and then reconnect it.

Cover is Open

The front cover is not closed

completely.

Close the front cover of the machine.

Cover is Open

The fuser cover is not closed

completely.

Close the fuser cover of the machine.

Cover is Open

The fuser cover is not closed

completely or paper was jammed

in the back of the machine when

you turned on the power.

Make sure paper is not jammed inside the

back of the machine, and then close the

fuser cover and press

Start

Document Jam

(DCP-7040 only)

The document was not inserted

or fed properly, or the document

scanned from the ADF was too

long.

See

Document jams (DCP-7040 only)

on page 57 or

Using the automatic

document feeder (ADF) (DCP-7040 only)

on page 17.

Drum Error

The corona wire on the drum unit

needs to be cleaned.

Clean the corona wire on the drum unit. (See

Cleaning the corona wire

on page 66.)

The drum unit has reached the

end of its life.

Replace the drum unit. (See

Replacing the

drum unit

on page 74.)