Brother International DCP-8155DN Basic User's Guide - English - Page 85

Copying difficulties, Software difficulties, Difficulties, Suggestions, Scan Settings, Select

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Troubleshooting Copying difficulties Difficulties Cannot make a copy. Vertical black line appears in copies. Copies are blank. Suggestions See How to copy uu page 25. Contact your administrator to check your Secure Function Lock Settings. Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. Clean the glass strip and scanner glass and the white bar and white plastic above them. See Cleaning the corona wire uu page 45. See Advanced User's Guide: Cleaning the scanner. Make sure you are loading the document correctly. See Using the automatic document feeder (ADF) uu page 23 or Using the scanner glass uu page 24. Scanning difficulties Difficulties Suggestions TWAIN or WIA errors appear when starting to scan. (Windows®) Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 12SE, click Scan Settings, Select to choose the Brother TWAIN/WIA driver. TWAIN or ICA errors appear when Make sure the Brother TWAIN driver is selected as the primary source. In starting to scan. (Macintosh) PageManager, click File, Select Source and choose the Brother TWAIN driver. Mac OS X 10.6.x - 10.7.x users can also scan documents using the ICA Scanner Driver See Software User's Guide: Scanning a document using the ICA driver (Mac OS X 10.6.x or greater). B OCR does not work. Try increasing the scanning resolution. (Macintosh users) Make sure you have downloaded and installed Presto! PageManager from http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg Network scanning does not work. See Network difficulties uu page 76. Cannot scan. Contact your administrator to check your Secure Function Lock Settings. Software difficulties Difficulties Cannot install software or print. Suggestions (Windows® only) Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. 75

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Troubleshooting
75
B
Copying difficulties
Difficulties
Suggestions
Cannot make a copy.
See
How to copy
uu
page 25.
Contact your administrator to check your Secure Function Lock Settings.
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wire is dirty. Clean the glass strip and scanner glass and
the white bar and white plastic above them.
See
Cleaning the corona wire
uu
page 45.
See Advanced User's Guide:
Cleaning the scanner
.
Copies are blank.
Make sure you are loading the document correctly.
See
Using the automatic document feeder (ADF)
uu
page 23 or
Using the
scanner glass
uu
page 24.
Scanning difficulties
Difficulties
Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is selected as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings
,
Select
to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click
File
,
Select Source
and choose the Brother TWAIN driver.
Mac OS X 10.6.x – 10.7.x users can also scan documents using the ICA Scanner
Driver
See Software User's Guide:
Scanning a document using the ICA driver (Mac OS
X 10.6.x or greater)
.
OCR does not work.
Try increasing the scanning resolution.
(Macintosh users)
Make sure you have downloaded and installed Presto! PageManager from
Network scanning does not work.
See
Network difficulties
uu
page 76.
Cannot scan.
Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulties
Suggestions
Cannot install software or print.
(Windows
®
only)
Run the
Repair MFL-Pro Suite
program on the CD-ROM. This program will repair
and reinstall the software.