Brother International HL-760PLUS Email Printing Users Manual - English - Page 25

TROUBLESHOOTING, 1. Unable to Print Mail, ABOUT SYSTEM REQUIREMENT

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CHAPTER 6 TROUBLESHOOTING 1. UNABLE TO PRINT MAIL Check the following items if mail is not printed; (1) Check your print setting is active. (2) Check the printer power is turned on. (3) Check the cable connection between the printer and PC. (4) If you use the Automatic E-Mail Printing software with other e-mail software at the same time; • Set mail to be kept on the server. • Shorten the interval for the Automatic E-Mail Printing program to check for new mail on the server. 2. ABOUT SYSTEM REQUIREMENT Q1) Can I use the Automatic E-Mail Printing software in Microsoft Windows 3.1? A1) No. You cannot use the software in Microsoft Windows 3.1. Q2) Can I use the Automatic E-Mail Printing software in Microsoft Windows NT? A2) You can use it in Microsoft Windows NT 4.0 Service Pack 2 Intel processor version, or higher, under the LAN environment. However, the software is designed for Windows 95/98. If you use it in Windows NT, consult your PC administrator. Q3) Can I use the software with the 16 bit TCP/IP driver? A3) No. The software requires the 32 bit TCP/IP driver. The 32 bit TCP/IP driver is supplied in Windows 95/98 and Windows NT.

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CHAPTER 6
TROUBLESHOOTING
1.
UNABLE TO PRINT MAIL
Check the following items if mail is not printed;
(1)
Check your print setting is active.
(2)
Check the printer power is turned on.
(3)
Check the cable connection between the printer and PC.
(4)
If you use the Automatic E-Mail Printing software with other e-mail software at the same time;
•
Set mail to be kept on the server.
•
Shorten the interval for the
Automatic E-Mail Printing program to check for new mail on the
server.
2.
ABOUT SYSTEM REQUIREMENT
Q1)
Can I use the Automatic E-Mail Printing software in Microsoft Windows 3.1?
A1)
No. You cannot use the software in Microsoft Windows 3.1.
Q2)
Can I use the Automatic E-Mail Printing software in Microsoft Windows NT?
A2)
You can use it in Microsoft Windows NT 4.0 Service Pack 2 Intel processor version, or higher,
under the LAN environment.
However, the software is designed for Windows 95/98.
If you use it
in Windows NT, consult your PC administrator.
Q3)
Can I use the software with the 16 bit TCP/IP driver?
A3)
No.
The software requires the 32 bit TCP/IP driver.
The 32 bit TCP/IP driver is supplied in
Windows 95/98 and Windows NT.