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Brother International MFC 230C Users Manual - English - Page 102

Sending Faxes, Handling Incoming Calls, Menu Setting Difficulties, Difficulty, Suggestions, Stop/Exit - print quality problems

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Sending Faxes Difficulty Cannot send a fax Transmission Verification Report says 'Result:NG' or 'Result:ERROR'. Poor fax send quality. Suggestions Make sure that the Fax key is illuminated. (See Entering Fax mode on page 24.) Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Reports on page 48.) There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get 'Result:NG' on the Transmission Verification Report, your machine may be out of memory. If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the menu setting of Compatibility to Basic. (See Telephone line interference on page 94.) Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner on page 97.) Handling Incoming Calls Difficulty Suggestions The machine 'Hears' a voice as a CNG Tone. If Easy Receive is set to on, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to off. ( See Easy Receive on page 32.) Sending a Fax Call to the machine. If you answered at the machine, press Black Start and hang up at once. If you answered on an external or extension telephone, press your Fax Receive Code (default setting is l51). When your machine answers, hang up. Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes. For example: If you subscribe to Call Waiting or some other custom service and it signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate telephone line with no custom features is recommended. Menu Setting Difficulties Difficulty The machine beeps when you try to access the Setup Receive menu. Suggestions If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive setting is available only when the machine is in Fax mode. 86

Section	Page
USER’S GUIDE MFC-230C	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	5
Compilation and Publication Notice	6
Table of Contents	10
Section I: General	17
1 General Information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the Software User’s Guide	18
Viewing Documentation	19
Viewing Documentation (For Windows®)	19
How to find Scanning instructions	20
Viewing Documentation (For Macintosh®)	20
How to find Scanning instructions	20
Accessing Brother Support (For Windows®)	21
MFC-230C Control panel overview	22
2 Loading documents and paper	24
Loading documents	24
Using the scanner glass	24
Document Sizes Supported	24
How to load documents	24
Scannable area	24
Acceptable paper and other media	25
Recommended media	25
Handling and using media	26
Paper capacity of the output paper tray	26
Choosing the right media	27
Paper type and size for each operation	27
Paper weight, thickness and capacity	28
Loading paper and other media	29
Loading envelopes and post cards	30
Loading envelopes	30
Removing small printouts from the machine	32
Printable area	32
3 General setup	33
On/Off key	33
Turning the machine off	33
Turning the machine on	33
On/Off setting	33
Mode Timer	34
Paper settings	34
Paper Type	34
Paper Size	34
Volume Settings	35
Ring Volume	35
Setting the Ring Volume from the menu	35
Beeper Volume	35
Speaker Volume	35
Automatic Daylight Savings Time	36
LCD display	36
LCD Contrast	36
4 Security features	37
TX Lock	37
Setting and changing the TX lock password	37
Setting up the password	37
Changing the TX Lock password	37
Turning the TX Lock on/off	38
Turning TX Lock on	38
Turning TX Lock off	38
Section II: Fax	39
5 Sending a fax	40
Entering Fax mode	40
Faxing from the scanner glass	40
Faxing A4 size documents from the scanner glass	41
Color fax transmission	41
Canceling a fax in progress	41
Broadcasting (Black & White only)	41
Canceling a Broadcast in progress	42
Additional sending operations	42
Sending faxes using multiple settings	42
Contrast	43
Changing fax resolution	43
To change the fax resolution for the next fax	43
To change the default fax resolution	43
Dual access (Black & White only)	44
Real time transmission	44
Sending in real time for all faxes	44
Sending in real time for the next fax only	44
Overseas Mode	44
Checking and canceling waiting jobs	45
Sending a fax manually	45
Sending a fax at the end of a conversation	45
Out of Memory message	45
6 Receiving a Fax	46
Receive modes	46
Choosing the Receive Mode	46
Using receive modes	47
Fax only	47
Fax/Tel	47
Manual	47
External TAD	47
Receive mode settings	48
Ring Delay	48
F/T Ring Time (Fax/Tel mode only)	48
Easy Receive	48
If Easy Receive is On:	48
If Easy Receive is Off:	48
Additional receiving operations	49
Printing a reduced incoming fax	49
Receiving a fax at the end of a conversation	49
7 Telephone Services and External devices	50
Voice Operations	50
Tone or pulse (Canada only)	50
Fax/Tel mode when the power key is on	50
Fax/Tel mode when the power key is off	50
Telephone services	51
Distinctive Ring	51
What does your telephone company's ‘Distinctive Ring’ do?	51
What does Brother's ‘Distinctive Ring’ do?	51
Do you have Voice Mail?	51
Before you choose the ring pattern to register	52
Registering the Distinctive Ring pattern	52
Turning off Distinctive Ring	52
Caller ID	53
Viewing Caller ID List	53
Printing Caller ID List	53
Connecting an external TAD (telephone answering device)	54
Connections	54
Recording an outgoing message (OGM) on an external TAD	55
Special line considerations	55
Roll over telephone lines	55
Two-line telephone system	55
Converting telephone wall outlets	55
Installing machine, external two-line TAD and two-line telephone	56
Multi-line connections (PBX)	56
External and extension telephones	57
Connecting an external or extension telephone	57
Using external and extension telephones	57
If you answer a call and no one is on the line:	57
Using a non-Brother cordless external telephone	57
Using remote codes	58
Fax Receive Code	58
Telephone Answer Code	58
Changing the remote codes	58
8 Dialing and storing numbers	59
How to Dial	59
Manual dialing	59
Speed Dialing	59
Search	59
Fax Redial	60
Storing numbers	60
Storing a pause	61
Storing Speed Dial numbers	61
Changing Speed Dial numbers	61
Setting up groups for broadcasting	61
Dialing access codes and credit card numbers	62
9 Printing Reports	63
Fax reports	63
Transmission Verification Report	63
Fax Journal (activity report)	63
Reports	64
How to print a report	64
Section III: Copy	65
10 Making copies	66
How to copy	66
Entering Copy mode	66
Making a single copy	66
Making multiple copies	66
Stop copying	66
Copy options	67
Changing copy quality	68
Enlarging or reducing the image copied	68
Making N in 1 copies or a poster	69
Important	69
Adjusting Brightness, Contrast and Color	71
Brightness	71
Contrast	71
Color saturation	71
Paper options	72
Paper type	72
Paper size	72
Section IV: Walk-up Photo Printing	73
11 PhotoCapture Center®: Printing photos from a USB Flash memory drive	74
PhotoCapture Center® Operations	74
Printing from a USB Flash memory drive without a PC	74
Using PhotoCapture Center® from your computer	74
Using a USB Flash memory drive	74
USB Flash memory drive folder structure	74
Getting started	75
How to print from a USB Flash memory drive	76
Print Index (Thumbnails)	76
Printing Images	77
DPOF printing	78
PhotoCapture Center® print settings	79
Print quality	79
Paper Options	79
Paper Type	79
Paper Size	79
Print Size	79
Adjusting Brightness and Contrast	79
Brightness	79
Contrast	79
Cropping	80
Borderless printing	80
Understanding the Error Messages	80
12 Printing photos from a camera	81
Printing photos directly from a PictBridge camera	81
PictBridge requirements	81
Setting your digital camera	81
Printing Images	82
DPOF printing	82
Printing photos directly from a digital camera (without PictBridge)	83
Printing Images	83
Understanding the Error Messages	84
Section V: Software	85
13 Software features	86
Section VI: Appendixes	87
A Safety and Legal	88
Choosing a location	88
To use the machine safely	89
Important safety instructions	93
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.)	94
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	96
Industry Canada Compliance Statement (Canada only)	96
Legal limitations for copying	97
Trademarks	98
B Troubleshooting and Routine Maintenance	99
Troubleshooting	99
If you are having difficulty with your machine	99
Error messages	104
Transferring your faxes or Fax Journal report	107
Transferring faxes to another fax machine	107
Transferring Fax Journal report to another fax machine	107
Printer jam or paper jam	108
Dial Tone	110
Telephone line interference	110
Routine maintenance	110
Replacing the ink cartridges	110
Cleaning the outside of the machine	112
Cleaning the scanner	113
Cleaning the machine printer platen	113
Cleaning the paper pick-up roller	114
Cleaning the print head	114
Checking the print quality	115
Checking the print alignment	116
Checking the ink volume	117
Machine Information	117
Checking the serial number	117
Packing and shipping the machine	118
C Menu and Features	120
On-screen programming	120
Menu table	120
Memory storage	120
Menu keys	120
Menu Table	122
Entering Text	128
D Specifications	129
General	129
Print media	131
Fax	132
Copy	133
PhotoCapture Center®	134
PictBridge	135
Scanner	135
Printer	136
Interfaces	136
Computer requirements	137
Consumable items	138
E Glossary	139
F Index	143

Match case Limit results 1 per page

Sending Faxes

Difficulty

Suggestions

Cannot send a fax

Make sure that the Fax

key is illuminated. (See

Entering Fax

mode

on page 24.)

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error. (See

Reports

on page 48.)

Transmission Verification Report

says ‘Result:NG’ or

‘Result:ERROR’.

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get ‘Result:NG’ on the Transmission

Verification Report, your machine may be out of memory. If the problem continues,

ask the telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the menu setting of Compatibility to

Basic

. (See

Telephone line

interference

on page 94.)

Poor fax send quality.

Try changing your resolution to

Fine

S.Fine

. Make a copy to check your

machine's scanner operation. If the copy quality is not good, clean the scanner.

(See

Cleaning the scanner

on page 97.)

Handling Incoming Calls

Difficulty

Suggestions

The machine ‘Hears’ a voice as a

CNG Tone.

If Easy Receive is set to on, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit

. Try avoiding this problem by turning Easy Receive to off. ( See

Easy

Receive

on page 32.)

Sending a Fax Call to the machine.

If you answered at the machine, press

Black Start

and hang up at once. If you

answered on an external or extension telephone, press your Fax Receive Code

(default setting is

51). When your machine answers, hang up.

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or

other custom feature on a single telephone line with your machine, it may create

a problem sending or receiving faxes.

For example:

If you subscribe to Call Waiting or some other custom service and

it signal comes through the line while your machine is sending or receiving a fax,

the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature

should help overcome this problem. This condition is related to the telephone

system industry and is common to all devices that send and receive information

on a single, shared line with custom features. If avoiding a slight interruption is

crucial to your business, a separate telephone line with no custom features is

recommended.

Menu Setting Difficulties

Difficulty

Suggestions

The machine beeps when you try to

access the Setup Receive menu.

If the Fax

key is not illuminated, press it to turn on Fax mode. The Setup

Receive setting is available only when the machine is in Fax mode.