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Brother International MFC 230C Users Manual - English - Page 99

B Troubleshooting and Routine Maintenance, Troubleshooting - printer ink

UPC - 012502618195

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B Troubleshooting and Routine Maintenance B Troubleshooting B IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. If you are having difficulty with your machine B Printing Difficulty No printout Poor print quality Suggestions Check the interface cable connection on both the machine and your computer. (See the Quick Setup Guide.) Check that the machine is plugged in and that the On/Off key is on. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 94.) Check to see if the LCD is showing an error message. (See Error messages on page 88.) Check that the correct printer driver has been installed and chosen. Make sure the machine is online. Click Start and then Printers and Faxes. Right-click and choose 'Brother MFC-XXXX (where XXXX is your model name)', and make sure that 'Use Printer Offline' is unchecked. Check the print quality. (See Checking the print quality on page 99.) Make sure that the Printer Driver or Paper Type setting in the menu matches the type of paper you are using. (See Printing in the Software User's Guide on the CD-ROM and Paper Type on page 18.) Make sure that your ink cartridges are fresh. The following may cause ink to clog: „ The expiration date written on the cartridge package has passed. (Cartridges stay usable for up to two years if kept in their original packaging.) „ The ink cartridge was in your machine over six months. B „ The ink cartridge may not have been stored properly before use. Try using the recommended types of paper. (See Acceptable paper and other media on page 9.) The recommended environment for your machine is between 68° F to 91° F (20° C to 33° C). 83

Section	Page
USER’S GUIDE MFC-230C	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	5
Compilation and Publication Notice	6
Table of Contents	10
Section I: General	17
1 General Information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the Software User’s Guide	18
Viewing Documentation	19
Viewing Documentation (For Windows®)	19
How to find Scanning instructions	20
Viewing Documentation (For Macintosh®)	20
How to find Scanning instructions	20
Accessing Brother Support (For Windows®)	21
MFC-230C Control panel overview	22
2 Loading documents and paper	24
Loading documents	24
Using the scanner glass	24
Document Sizes Supported	24
How to load documents	24
Scannable area	24
Acceptable paper and other media	25
Recommended media	25
Handling and using media	26
Paper capacity of the output paper tray	26
Choosing the right media	27
Paper type and size for each operation	27
Paper weight, thickness and capacity	28
Loading paper and other media	29
Loading envelopes and post cards	30
Loading envelopes	30
Removing small printouts from the machine	32
Printable area	32
3 General setup	33
On/Off key	33
Turning the machine off	33
Turning the machine on	33
On/Off setting	33
Mode Timer	34
Paper settings	34
Paper Type	34
Paper Size	34
Volume Settings	35
Ring Volume	35
Setting the Ring Volume from the menu	35
Beeper Volume	35
Speaker Volume	35
Automatic Daylight Savings Time	36
LCD display	36
LCD Contrast	36
4 Security features	37
TX Lock	37
Setting and changing the TX lock password	37
Setting up the password	37
Changing the TX Lock password	37
Turning the TX Lock on/off	38
Turning TX Lock on	38
Turning TX Lock off	38
Section II: Fax	39
5 Sending a fax	40
Entering Fax mode	40
Faxing from the scanner glass	40
Faxing A4 size documents from the scanner glass	41
Color fax transmission	41
Canceling a fax in progress	41
Broadcasting (Black & White only)	41
Canceling a Broadcast in progress	42
Additional sending operations	42
Sending faxes using multiple settings	42
Contrast	43
Changing fax resolution	43
To change the fax resolution for the next fax	43
To change the default fax resolution	43
Dual access (Black & White only)	44
Real time transmission	44
Sending in real time for all faxes	44
Sending in real time for the next fax only	44
Overseas Mode	44
Checking and canceling waiting jobs	45
Sending a fax manually	45
Sending a fax at the end of a conversation	45
Out of Memory message	45
6 Receiving a Fax	46
Receive modes	46
Choosing the Receive Mode	46
Using receive modes	47
Fax only	47
Fax/Tel	47
Manual	47
External TAD	47
Receive mode settings	48
Ring Delay	48
F/T Ring Time (Fax/Tel mode only)	48
Easy Receive	48
If Easy Receive is On:	48
If Easy Receive is Off:	48
Additional receiving operations	49
Printing a reduced incoming fax	49
Receiving a fax at the end of a conversation	49
7 Telephone Services and External devices	50
Voice Operations	50
Tone or pulse (Canada only)	50
Fax/Tel mode when the power key is on	50
Fax/Tel mode when the power key is off	50
Telephone services	51
Distinctive Ring	51
What does your telephone company's ‘Distinctive Ring’ do?	51
What does Brother's ‘Distinctive Ring’ do?	51
Do you have Voice Mail?	51
Before you choose the ring pattern to register	52
Registering the Distinctive Ring pattern	52
Turning off Distinctive Ring	52
Caller ID	53
Viewing Caller ID List	53
Printing Caller ID List	53
Connecting an external TAD (telephone answering device)	54
Connections	54
Recording an outgoing message (OGM) on an external TAD	55
Special line considerations	55
Roll over telephone lines	55
Two-line telephone system	55
Converting telephone wall outlets	55
Installing machine, external two-line TAD and two-line telephone	56
Multi-line connections (PBX)	56
External and extension telephones	57
Connecting an external or extension telephone	57
Using external and extension telephones	57
If you answer a call and no one is on the line:	57
Using a non-Brother cordless external telephone	57
Using remote codes	58
Fax Receive Code	58
Telephone Answer Code	58
Changing the remote codes	58
8 Dialing and storing numbers	59
How to Dial	59
Manual dialing	59
Speed Dialing	59
Search	59
Fax Redial	60
Storing numbers	60
Storing a pause	61
Storing Speed Dial numbers	61
Changing Speed Dial numbers	61
Setting up groups for broadcasting	61
Dialing access codes and credit card numbers	62
9 Printing Reports	63
Fax reports	63
Transmission Verification Report	63
Fax Journal (activity report)	63
Reports	64
How to print a report	64
Section III: Copy	65
10 Making copies	66
How to copy	66
Entering Copy mode	66
Making a single copy	66
Making multiple copies	66
Stop copying	66
Copy options	67
Changing copy quality	68
Enlarging or reducing the image copied	68
Making N in 1 copies or a poster	69
Important	69
Adjusting Brightness, Contrast and Color	71
Brightness	71
Contrast	71
Color saturation	71
Paper options	72
Paper type	72
Paper size	72
Section IV: Walk-up Photo Printing	73
11 PhotoCapture Center®: Printing photos from a USB Flash memory drive	74
PhotoCapture Center® Operations	74
Printing from a USB Flash memory drive without a PC	74
Using PhotoCapture Center® from your computer	74
Using a USB Flash memory drive	74
USB Flash memory drive folder structure	74
Getting started	75
How to print from a USB Flash memory drive	76
Print Index (Thumbnails)	76
Printing Images	77
DPOF printing	78
PhotoCapture Center® print settings	79
Print quality	79
Paper Options	79
Paper Type	79
Paper Size	79
Print Size	79
Adjusting Brightness and Contrast	79
Brightness	79
Contrast	79
Cropping	80
Borderless printing	80
Understanding the Error Messages	80
12 Printing photos from a camera	81
Printing photos directly from a PictBridge camera	81
PictBridge requirements	81
Setting your digital camera	81
Printing Images	82
DPOF printing	82
Printing photos directly from a digital camera (without PictBridge)	83
Printing Images	83
Understanding the Error Messages	84
Section V: Software	85
13 Software features	86
Section VI: Appendixes	87
A Safety and Legal	88
Choosing a location	88
To use the machine safely	89
Important safety instructions	93
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.)	94
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	96
Industry Canada Compliance Statement (Canada only)	96
Legal limitations for copying	97
Trademarks	98
B Troubleshooting and Routine Maintenance	99
Troubleshooting	99
If you are having difficulty with your machine	99
Error messages	104
Transferring your faxes or Fax Journal report	107
Transferring faxes to another fax machine	107
Transferring Fax Journal report to another fax machine	107
Printer jam or paper jam	108
Dial Tone	110
Telephone line interference	110
Routine maintenance	110
Replacing the ink cartridges	110
Cleaning the outside of the machine	112
Cleaning the scanner	113
Cleaning the machine printer platen	113
Cleaning the paper pick-up roller	114
Cleaning the print head	114
Checking the print quality	115
Checking the print alignment	116
Checking the ink volume	117
Machine Information	117
Checking the serial number	117
Packing and shipping the machine	118
C Menu and Features	120
On-screen programming	120
Menu table	120
Memory storage	120
Menu keys	120
Menu Table	122
Entering Text	128
D Specifications	129
General	129
Print media	131
Fax	132
Copy	133
PhotoCapture Center®	134
PictBridge	135
Scanner	135
Printer	136
Interfaces	136
Computer requirements	137
Consumable items	138
E Glossary	139
F Index	143