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Brother International MFC-5100C Users Manual - English - Page 187

How to Improve Print Quality, Cleaning the Print Heads

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DIFFICULTY SUGGESTIONS Printing is slow. In the Quality/Color tab of the Print dialog box, select Auto in the Document section. True2Life is not working correctly. If the image data is not full color (such as 256 color) in your application, True2Life does not function. Please use at least 24 bit color data with the True2Life feature. "Unable to write to LPT1" or "LPT1 already in use" Error Message appears. "MFC is Busy" or "MFC Connect Failure" Error Message appears. 1.Make sure the MFC is on (plugged into the AC outlet) and that it is connected directly to the computer using the IEEE-1284 bi-directional parallel cable. The cable must not go through another peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box). 2.Make sure the MFC is not displaying an error message on the LCD. 3.Make sure no other device drivers, which also communicate through the parallel port, are running automatically when you boot up the computer (such as, drivers for Zip Drivers, External CD-ROM Drive, etc.). Suggested areas to check: (Load=, Run=command lines in the win.ini file or the Startup Group). 4.Check with you computer manufacturer to confirm that the computer's parallel port settings in the BIOS are set to support a bi-directional machine, i.e., Parallel Port Mode-ECP "MFC Connect Failure" If the MFC is not connected to your PC and you have loaded the Brother software, the PC will show "MFC Connect Failure" each time you restart Windows®. You can ignore this message or you can turn it off by deselect the AutoLoad PopUp check box in the Brother Control Center chapter. (See How to Turn Off AutoLoad, page 13-2.) How to Improve Print Quality Cleaning the Print Heads Clean the print head if you get a horizontal line in the text or graphics on your printed pages. There are two print heads; each contains two print cartridges. You can clean either black and cyan, yellow and magenta or all four colors by pressing Ink. Caution Do NOT clean the print head by touching it with your hand or a cloth. 1 Press Ink. 2 Press 1 to choose 1.CLEANING. 3 Press or to choose the color you want to clean, and then press Menu/Set. The MFC will clean the print head automatically. When cleaning is finished, the MFC will go back online automatically. Note If you clean the print head at least five times and the print has not improved, call Brother Customer Service for assistance at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada), or 1-514-685-6464 (in Montreal). 19 - 9 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

Section	Page
MFC5100CUS_UG_A.pdf	1
Brother Numbers	3
Brother fax-back system (USA Only)	3
Frequently Asked Questions (FAQs)	3
For Customer Service	3
Dealers/Service Centers (For USA Only)	3
Service Centers (For Canada Only)	3
Ordering Accessories and Supplies	4
Notice – Disclaimer of Warranties (For USA and Canada)	5
Compilation and Publication Notice	5
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (USA Only)	6
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only)	8
Quick Reference Guide	9
Sending Black & White Faxes	9
Automatic Transmission	9
Real Time Transmission	9
Receiving Faxes	9
Select Receive Mode	9
Storing Numbers	9
Storing Speed Dial Numbers	9
Dialing Operations	9
Speed Dialing	9
Search/Speed Dial	10
Making Copies	10
Making a Single Copy	10
Sorting Multiple Copies (Using the ADF)	10
Table of Contents	11
Introduction	22
Using This Manual	22
Finding Information	22
Conventions Used in this Manual	22
Test Sheet Procedure and Product Registration (For USA Only)	23
To Complete Your MFC-5100C Registration On-Line	23
MFC-5100C Control Panel Overview	24
About Fax Machines	26
Custom Features	26
Do You Have Voice Mail on the Phone Line?	26
Why Should There Be Trouble?	26
How Can You Avoid Possible Problems?	26
Fax Tones and Handshake	26
ECM (Error Correction Mode)	27
Assembly and Connections	28
Packing List	28
Choosing a Location	29
Important Safety Instructions	30
Paper	30
Handling and Using Special Paper	30
Recommended Paper for the MFC-5100C	30
Paper Capacity of Multi-Purpose Sheet Feeder	31
Paper Specifications for Multi-Purpose Sheet Feeder	31
Print Area	32
Assembly	33
Removing the Protective Yellow Bar	33
Setting up the MFC	34
Loading Paper in the Multi-Purpose Sheet Feeder (Paper Cassette)	36
Installing the Ink Cartridges	37
Important	38
Connecting the MFC	40
Connecting an External Telephone	40
Connecting an External Telephone Answering Device (TAD)	40
Sequence	40
Connections	41
Recording Outgoing Message (OGM)	41
Special Line Considerations	42
Roll Over Phone Lines	42
Two-Line Phone System	42
Converting Telephone Wall Outlets	43
Installing MFC, External Two-Line TAD and Two-Line Telephone	43
Multi-Line Connections (PBX)	44
If You are Installing the MFC to Work with a PBX	44
Custom Features on Your Phone Line	45
On-Screen Programming	46
User-Friendly Programming	46
Menu Selection Table	46
Alternating Displays	46
Navigation Keys	47
Initial Setup	52
Getting Started	52
Setting Paper Type	52
Setting Paper Size	52
Setting Date and Time	53
Setting Station ID	53
Entering Text	54
Inserting Spaces	54
Making Corrections	54
Repeating Letters	54
Special Characters and Symbols	54
Setting the Ring Volume	55
Setting the Beeper Volume	56
Turning On Automatic Daylight Savings Time	56
Setting Tone/Pulse Dialing Mode (For Canada Only)	56
Memory Storage	56
Setup Receive	57
Basic Receiving Operations	57
Choosing the Receive Mode	57
To Select or Change Your Receive Mode	58
Setting Ring Delay	58
Easy Receive	59
Printing a Reduced Incoming Fax (Auto Reduction)	59
Advanced Receiving Operations	60
Operation from Extension Telephone	60
Changing the Fax Receive Code	60
Printing a Fax in Memory	60
Polling	61
Setting Up Polling Receive	61
Setting Up Sequential Polling Receive	61
Canceling a Scheduled Job	62
Telephone Services	63
Distinctive Ring	63
What Does Your Telephone Company’s “Distinctive Ring” Do?	63
What Does Brother’s “Distinctive Ring” Do?	63
Do You Have Voice Mail?	64
Before You Choose the Ring Pattern to Register	64
Very Important	65
Registering the Distinctive Ring Pattern	65
Setup Send	66
Before You Begin	66
Sending Faxes Using Multiple Settings	66
Faxing from the ADF (Automatic Document Feeder)	66
Recommended Environment	66
Setting the Special Media Lever	67
Faxing from the Scanner Glass	68
Basic Sending Operations	69
Contrast	69
Fax Resolution	69
Manual Transmission (With an External Telephone)	70
Automatic Transmission	70
Color Fax Transmission	70
Manual and Automatic Fax Redial	70
Dual Access (Not Available for Color Fax)	70
Real Time Transmission	71
Checking Job Status	72
Canceling a Job in Memory	72
Advanced Sending Operations	72
Overseas Mode	72
Delayed FAX (Not Available for Color Fax)	73
Delayed Batch Transmission (Not Available for Color Fax)	73
Setting Up Polled Transmit (Not Available for Color Fax)	74
Auto Dial Numbers and Dialing Options	75
Storing Numbers for Easy Dialing	75
Storing Speed Dial Numbers	75
Changing Speed Dial Numbers	76
Setting Up Groups for Broadcasting	77
Dialing Options	78
Search	78
Speed Dialing	78
Access Codes and Credit Card Numbers	78
Broadcasting (Not Available for Color Fax)	79
Pause	80
Fax Redial	80
Tone/Pulse (For Canada Only)	80
Remote Fax Options (Not Available for Color Fax)	81
Fax Forwarding/Paging	81
Programming a Fax Forwarding Number	81
Programming Your Pager Number	81
Setting Fax Storage	82
Backup Print	82
Changing Remote Retrieval Access Code	83
Remote Retrieval	83
Using Remote Retrieval Access Code	83
Remote Commands	84
Retrieving Fax Messages	85
Changing Fax Forwarding Number	85
Printing Reports	86
MFC Settings and Activity	86
Customizing the Transmission Verification Report	86
Setting the Fax Activity Report Interval	86
Using the Reports Key	87
To Print a Report	87
Making Copies	88
Basic Copy Operations	88
Making a Single Copy	88
Making Multiple Copies (Using the ADF)	88
Out of Memory Message	89
Single or Multiple Copies (Using the Scanner Glass)	89
Temporary Copy Settings	90
Copying Using Multiple Settings	90
Using the Enlarge/Reduce Key	90
Selecting a Fixed Reduction Ratio	91
Using the Quality Key	91
Using the Options Key	92
Paper Type	93
Paper Size	93
Copy Brightness	93
Sorting Multiple Copies (Using the ADF)	94
Special Copy Options (Using the ADF)	94
Special Copy Options (Using the Scanner Glass)	94
2 in 1	95
4 in 1	95
Poster	95
Changing Default Copy Settings	96
Copy Quality	96
Color Adjustment	97
Copy Contrast	97
Legal Limitations	98
Using the MFC as a Printer	99
Features	99
Printer Driver	99
Choosing the Right Kind of Paper	100
Multi-purpose Sheet Feeder	100
Simultaneous Printing and Faxing	101
Printer Operation Key	101
Ink Key	101
Stop/Exit Key	101
Checking the Print Quality	101
Printer Driver Settings (For Windows® Only)	102
Using the Brother MFC-5100C Printer Driver	102
Features in the Printer Driver (For Windows® 95/98/98SE/Me/2000 Professional and Windows NT® 4.0)	102
Paper Tab	103
Paper Size	103
Orientation	104
Copy/Page Order	104
Copies	104
Collate	104
Reverse Order	104
Paper Thickness	105
Scaling	105
Paper Source	105
Quality/Color Tab	106
Quality	106
Media	107
Document	107
Color Matching	108
Custom Setting	108
Halftone Pattern	108
Color Enhance	109
Color/Mono	110
Bi-Directional Printing	110
Fast Draft Mode	110
Advanced Tab	110
Watermark	111
Print Watermark	111
In background	111
Watermark Style	111
Watermark Text	111
Watermark Bitmap	111
Position	112
Device Options	112
Print Date & Time	112
Support	113
Web Update	113
Brother Solutions Center	113
Features in the Printer Driver (For Windows® XP)	114
Layout Tab	114
*1 Orientation	114
*2 Pages Per Sheet	115
Paper/Quality Tab	115
*1 Tray Selection	116
*2 Quality Settings	116
*3 Color	116
Advanced Options	117
*1 Paper /Output	117
*2 Graphic	118
*3 Document Options	118
Photo	118
Cluster	118
Auto	118
*4 Printer Features	119
Using the Windows®-Based Brother MFL-Pro Control Center	120
Brother MFL-Pro Control Center	120
AutoLoad the Brother Control Center	120
How to Turn Off AutoLoad	121
Using the Color Scan Key	121
Scan to E-mail	122
Scan Image	122
Scan/OCR	122
Brother Control Center Features	123
Auto Configuration	123
Scanning Operations	123
Copy Operations	124
PC Fax Operation	124
Scanner Settings for Scan, Copy and PC Fax Buttons	124
Global Settings	124
Setting Up the Scanner Configurations	125
To Access the Scanner Configurations Screen	125
Perform an Operation from the Control Center Screen	125
Scan to File	126
Scanner Settings	126
Destination Folder	127
Scan to E-mail	127
Scanner Settings	128
E-mail Application	128
File Attachments	128
Conversion Options	129
Format	129
Show QuickSend Menu	129
QuickSend List	129
Scan to Word Processor	130
Scanner Settings	130
Word Processor	131
User Defined Button	132
Scanner Settings	132
Target Application	132
Copy	132
Scanner Settings	133
Copy Settings	133
Send a Fax	133
Scanner Settings	133
FAX Settings	134
Scanner and Using ScanSoft™ PaperPort® and TextBridge® OCR (For Windows® Only)	135
Using ScanSoft™ PaperPort® and TextBridge®	135
Viewing Items	136
Organizing Your Items in Folders	136
Links to Many Other Applications	137
Using ScanSoft™ TextBridge® OCR (Converting Image Text to Text You Can Edit)	137
Importing Items from Other Applications	138
Exporting Items in Other Formats	138
Exporting an Image File	138
Scanning a Document	138
TWAIN Compliant	138
Accessing the Scanner	139
Scanning a Document into the PC	139
Settings in the Scanner Window	140
Resolution:	140
Scan Type:	140
Brightness:	140
Contrast:	141
Size:	141
Custom:	141
PreScanning an Image	142
How to Use PreScan to Adjust an Image:	142
Setting Up and Using PC FAX (For Windows® Only)	143
Introduction	143
Brother Resource Manager	143
MFC Remote Setup	144
PC FAX Sending (For Windows® Only)	145
Setting Up User Information	145
Setting Up Sending	146
Outside Line Access	146
Include Header	146
Address Book File	146
User Interface	147
Simple Style	147
Facsimile Style	147
Setting Up Speed Dial	148
The Address Book	149
Setting Up a Member in the Address Book	150
Setting Up a Group for Broadcasting	151
Editing Member Information	151
Deleting a Member or Group	152
Exporting the Address Book	152
Importing to the Address Book	153
Setting Up a Cover Page	155
To	155
From	155
Comment	155
Select Cover Page Form	155
Import BMP file	156
Count Cover Page	156
Sending a File as a PC-FAX Using the Facsimile Style	156
Redial	157
Sending a File as a PC-FAX Using the Simple Style	158
Using Automatic E-Mail Printing	160
For Windows® 95, 98, 98SE, Me Only	160
Main Features	160
To Access the On-Line Documentation	160
To Install Automatic E-mail Printing (Optional Application)	160
Using the Brother MFC with a New Power Macintosh® G3, G4 or iMac™/iBook™	161
Set Up Your USB-Equipped Apple® Macintosh® G3, G4 or iMac™ or iBook™ with Mac OS 8.5-9.2	161
Using Brother Printer Driver with Your Apple® Macintosh®	161
Sending a Fax from Your Macintosh® Application	163
Setting Up Your Address Book	165
Adding a New Member	165
Adding a New Group	166
Using Brother TWAIN Scanner Driver with Your Apple® Macintosh®	167
Accessing the Scanner	168
Scanning an Image into Your Macintosh G3, G4 or iMac	168
Settings in the Scanner Window	169
Image	169
Scanning Area	170
Business Card Size	170
Adjust Image	171
Color Sync Dialog	171
Scanner Profile	172
PreScanning an Image	173
Important Information	174
Standard Telephone and FCC Notices	174
Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)	175
Important	176
Industry Canada Compliance Statement (For Canada Only)	176
International ENERGY STAR® Compliance Statement	176
Important Safety Instructions	177
Trademarks	178
Troubleshooting and Routine Maintenance	179
Troubleshooting	179
Error Messages	179
Original Jams and Paper Jams	181
Printer Jam or Paper Jam	182
If You Are Having Difficulty with Your MFC	185
How to Improve Print Quality	187
Cleaning the Print Heads	187
Print Quality Check	188
STEP A: Color Block Quality Check	188
STEP B: Alignment Check	189
Packing and Shipping the MFC	190
Routine Maintenance	193
Cleaning the Scanner	193
Cleaning the MFC Printer Platen	194
Replacing the Ink Cartridges	194
Specifications	197
Product Description	197
Fax	197
Printer	198
Printing	198
Controller	199
Computer Requirements	199
Print Media	200
Consumable Items	200
Glossary	201
Index	204

Match case Limit results 1 per page

19 - 9

TROUBLESHOOTING AND ROUTINE MAINTENANCE

How to Improve Print Quality

Cleaning the Print Heads

Clean the print head if you get a horizontal line in the text or graphics on your

printed pages. There are two print heads; each contains two print cartridges. You

can clean either black and cyan, yellow and magenta or all four colors by

pressing

Ink

Caution

Do NOT clean the print head by touching it with your hand or a cloth.

Press

Ink

Press

to choose

1.CLEANING

Press

to choose the color you want to clean, and then press

Menu/Set

The MFC will clean the print head automatically. When cleaning is finished, the

MFC will go back online automatically.

Printing is slow.

In the Quality/Color tab of the Print dialog box, select Auto in the

Document section.

True2Life is not working correctly.

If the image data is not full color (such as 256 color) in your application,

True2Life does not function. Please use at least 24 bit color data with the

True2Life feature.

“

Unable to write to LPT1

”

“

LPT1

already in use

”

Error Message

appears.

1.Make sure the MFC is on (plugged into the AC outlet) and that it is

connected directly to the computer using the IEEE-1284 bi-directional

parallel cable. The cable must not go through another peripheral device

(such as a Zip Drive, External CD-ROM Drive, or Switch box).

2.Make sure the MFC is not displaying an error message on the LCD.

3.Make sure no other device drivers, which also communicate through the

parallel port, are running automatically when you boot up the computer

(such as, drivers for Zip Drivers, External CD-ROM Drive, etc.).

Suggested areas to check: (Load=, Run=command lines in the win.ini file

or the Startup Group).

4.Check with you computer manufacturer to confirm that the computer

’

parallel port settings in the BIOS are set to support a bi-directional

machine, i.e., Parallel Port Mode-ECP

“

MFC is Busy

”

“

MFC Connect

Failure

”

Error Message appears.

“

MFC Connect Failure

”

If the MFC is not connected to your PC and you have loaded the Brother

software, the PC will show

“

MFC Connect Failure

”

each time you restart

Windows

. You can ignore this message or you can turn it off by deselect

the

AutoLoad PopUp

check box in the Brother Control Center chapter.

(See

How to Turn Off AutoLoad

, page 13-2.)

Note

If you clean the print head at least five times and the print has not improved, call

Brother Customer Service for assistance at 1-800-284-4329 (

USA

1-800-853-6660 (

in Canada

), or 1-514-685-6464 (

in Montreal

DIFFICULTY

SUGGESTIONS