Brother International MFC 5840CN Users Manual - English - Page 140

DIFFICULTY SUGGESTIONS Handling Incoming Calls MFC 'Hears' Voice as CNG Tone. If your MFC is set to Easy Receive On, it is more sensitive to sounds. Your MFC may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy Receive on page 4-4.) Transferring a Fax Call to the If you answered on an extension phone, press your Fax Receive Code MFC. (default setting is ( 51). When your MFC answers, hang up. Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice Mail, an alarm system or any other custom feature on a single phone line with your MFC, it may create a problem sending or receiving faxes. For example: If you are sending or receiving a fax message while a custom feature signal comes through on the line, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive data on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, we recommend a separate phone line with no custom features. Copying Difficulties Cannot make a copy Make sure that the Copy on page 8-1.) key is illuminated. (See Enter Copy mode Vertical streaks appear in copies Sometimes you may see vertical streaks on copies. Clean the scanner. (See Cleaning the scanner on page 11-23.) Poor copy results Try using the scanner glass. (See Using the scanner glass on page 1-9.) Scanning Difficulties TWAIN/WIA errors appear while scanning. Make sure the Brother TWAIN/WIA driver is selected as the primary source. In PaperPort®, click Scan in the File menu and select the Brother TWAIN/WIA driver. Poor scanning results Try using the scanner glass. (See Using the scanner glass on page 1-9.) Software Difficulties Cannot install software or print Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. 'Device Busy' Make sure the MFC is not showing an error message on the LCD. 'Connect Failure' If the MFC is not connected to your PC and you have loaded the Brother software, the PC will show 'MFC Connect Failure' each time you restart Windows®. You can ignore this message or you can turn it off as follows. Double-click "\tool\warnOff.REG" from the supplied CD-ROM. To turn it back on, double-click "\tool\WarnOn.REG" from the supplied CD-ROM. The Scan key on the MFC's control panel will not work unless you restart your PC with the MFC connected. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12