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Brother International MFC 685CW Users Manual - English - Page 153

PhotoCapture Center, Difficulties, Network Difficulties, Troubleshooting and Routine Maintenance - software download

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Troubleshooting and Routine Maintenance PhotoCapture Center® Difficulties Difficulty Suggestions Removable Disk does not work properly. 1 Have you installed the Windows® 2000 update? If not, do the following: 1) Unplug the USB cable. 2) Install the Windows® 2000 update using one of the following methods. „ Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup B Guide.) „ Download the latest service pack from the Microsoft Web site. 3) Wait about 1 minute after you restart the PC, and then connect the USB cable. 2 Take out the memory card and put it back in again. 3 If you have tried 'Eject' from within Windows®, take out the memory card before you continue. 4 If an error message appears when you try to eject the memory card, it means the card is being accessed. Wait a while and then try again. 5 If all of the above do not work, turn off your PC and machine, and then turn them on again. (You will have to unplug the power cord of the machine to turn it off.) Cannot access Removable Disk from Desktop icon. Make sure that you have correctly inserted the memory card or USB Flash memory drive. Network Difficulties Difficulty Suggestions Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode. Print a Network Configuration list (see Reports on page 84.) and check the current Network settings printed in this list. Reconnect the LAN cable to the hub to verify that the cabling and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. If the connections are good, the machine shows LAN Active for 2 seconds. (If you are using a wireless connection or are having Network problems, see the Network User's Guide for more information.) The network scanning feature does not work. The network PC-Fax Receive feature does not work. (For Windows® users only) Firewall settings on your PC may be rejecting the necessary network connection. Follow the instructions below to configure the Firewall. If you are using a personal Firewall software, see the User's Guide for your software or contact the software manufacturer. For Windows® XP SP2 and Windows Vista™ users, see Firewall settings in the Software User's Guide on the CD-ROM. For Windows® XP SP1 user's, please visit the Brother Solutions Center. Your computer cannot find your machine. Firewall settings on you PC may be rejecting the necessary network connection. For detail, see the instruction above. Re-select your machine in the DeviceSelector application located in Macintosh HD/Library/Printers/Brother/Utilities or from the model of ControlCenter2. 137

Section	Page
USER’S GUIDE MFC-685CW MFC-885CW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	5
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
Brother® One Year Limited Warranty and Replacement Service (USA only)	7
BROTHER MULTIFUNCTION CENTER MACHINE LIMITED WARRANTY (Canada only)	9
Table of Contents	10
Section I: General	17
1 General Information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the Software User’s Guide and Network User’s Guide	18
Viewing Documentation	18
Viewing Documentation (For Windows®)	18
How to find Scanning instructions	19
How to find Network setup instructions	19
Viewing Documentation (For Macintosh®)	20
How to find Scanning instructions	20
How to find Network setup instructions	20
Accessing Brother Support (For Windows®)	21
Control panel overview	22
LCD display screen	25
Basic Operations	25
2 Loading documents and paper	26
Loading documents	26
Using ADF	26
Recommended environment	26
Document Sizes Supported	26
How to load documents	26
Using the scanner glass	27
Document Sizes Supported	27
How to load documents	27
Scannable area	27
Acceptable paper and other media	28
Recommended media	28
Handling and using media	28
Paper capacity of the output paper tray	28
Choosing the right media	29
Paper type and size for each operation	29
Paper weight, thickness and capacity	30
Loading paper and other media	31
Loading envelopes and post cards	33
About envelopes	33
How to load envelopes and post cards	33
Loading photo paper	34
Removing small printouts from the machine	35
Printable area	36
3 General setup	37
On/Off key	37
Turning the machine off	37
Turning the machine on	37
On/Off setting	37
Mode Timer	39
Paper settings	39
Paper Type	39
Paper Size	40
Volume Settings	40
Ring Volume	40
Setting the Ring Volume from the menu	40
Beeper Volume	41
Speaker Volume	41
Handset Volume (MFC-685CW only)	42
Choosing the Handset Volume (For Volume Amplify) (MFC-685CW only)	42
Setting Volume Amplify (MFC-685CW only)	43
Automatic Daylight Savings Time	43
LCD display	44
LCD Contrast	44
Setting the backlight brightness	44
Setting the Dim Timer for the backlight	44
Setting the Off Timer	45
Setting the Wallpaper	45
4 Security features	46
Memory Security	46
Setting and changing the memory security password	46
Setting a password for the first time	46
Changing your memory security password	47
Turning the memory security on/off	47
Turning on the memory security lock	47
Turning off the memory security	47
Section II: Fax	49
5 Sending a fax	50
Entering Fax mode	50
Faxing from the ADF	50
Faxing from the scanner glass	51
Faxing A4 size documents from the scanner glass	51
Color fax transmission	51
Canceling a fax in progress	51
Broadcasting (Black & White only)	52
Canceling a Broadcast in progress	52
Additional sending operations	53
Sending faxes using multiple settings	53
Contrast	53
Changing fax resolution	54
Dual access (Black & White only)	54
Real time transmission	54
Overseas Mode	55
Delayed Faxing (Black & White only)	55
Delayed Batch Transmission (Black & White only)	55
Checking and canceling waiting jobs	55
Setting your changes as the new default	56
Restoring all settings to the factory settings	56
Sending a fax manually	56
Sending a fax at the end of a conversation	56
Out of Memory message	57
6 Receiving a Fax	58
Receive modes	58
Choosing the Receive Mode	58
Using receive modes	59
Fax only	59
Fax/Tel	59
Manual	59
Message Center (MC)	59
Receive mode settings	60
Ring Delay	60
F/T Ring Time (Fax/Tel mode only)	60
Easy Receive	61
If Easy Receive is On:	61
If Easy Receive is Semi:	61
If Easy Receive is Off:	61
Additional receiving operations	62
Printing a reduced incoming fax	62
Receiving a fax at the end of a conversation (MFC-685CW only)	62
Printing a fax from the memory	62
7 Telephone Services and External devices	63
Voice operations	63
Making a telephone call	63
Answering calls with the Speaker Phone	63
Hold	64
Tone or Pulse (Canada only)	64
Fax/Tel mode when the power key is on	64
Fax/Tel mode when the power key is off	65
Telephone services	65
Voice Mail	65
Distinctive Ring	66
What does your telephone company's ‘Distinctive Ring’ do?	66
What does Brother's ‘Distinctive Ring’ do?	66
Do you have Voice Mail?	67
Before you choose the ring pattern to register	67
Registering the Distinctive Ring pattern	68
Turning off Distinctive Ring	68
Caller ID	69
Setting up your area code (USA only)	69
Viewing the Caller ID List	70
Printing the Caller ID List	70
Connecting an external TAD (telephone answering device)	71
Connections	72
Recording outgoing message (OGM) on an external TAD	72
Special line considerations	73
Roll over telephone lines	73
Two-line telephone system	73
Converting telephone wall outlets	73
Installing machine, external two-line TAD and two-line telephone	73
Multi-line connections (PBX)	74
External and extension telephones	74
Connecting an external or extension telephone	74
Using external and extension telephones	74
If you answer a call and no one is on the line:	75
Using a non-Brother cordless external telephone (MFC-685CW only)	75
Using remote codes	75
Fax Receive code	75
Telephone Answer code	75
Changing the remote codes	75
8 Dialing and storing numbers	76
How to Dial	76
Manual dialing	76
Speed Dialing	76
Search	76
Fax Redial	77
Outgoing Call	77
Caller ID history	77
Storing numbers	78
Storing a pause	78
Storing Speed Dial numbers	78
Storing Speed Dial numbers from Outgoing Calls	79
Storing Speed Dial numbers from the Caller ID history	79
Changing Speed Dial names or numbers	80
Setting up groups for broadcasting	81
Changing Group name	82
Deleting a Group	82
Deleting a number from a Group	82
Dialing Access codes and credit card numbers	83
9 Message Center	84
Message Center mode	84
Setting up the Message Center	84
Outgoing message (OGM)	84
Recording your OGM	84
Listening to your OGM	85
Erasing your OGM	85
Fax/Tel OGM (Announcement)	85
Activating Message Center mode	85
Managing your messages	86
Message indicator	86
Playing voice messages	86
Erasing incoming messages	86
To erase voice messages individually	86
To erase all of your messages	86
Additional Message Center operations	87
Setting maximum time for incoming messages	87
Setting toll saver	87
ICM Recording Monitor	88
Recording a conversation (MFC-685CW only)	88
10 Advanced fax operations (Black & White only)	89
Fax Forwarding	89
Paging	90
Fax Storage	91
Fax Preview	91
How to preview a received fax	91
Setting Fax Preview	91
Using a fax preview	91
How to delete all faxes in the list	92
How to print all faxes in the list	92
How to preview an outgoing fax	93
PC Fax Receive	93
Changing the destination PC	94
Turning off Advanced Fax Operations	95
Changing Advanced Fax Operations	95
Remote Retrieval	96
Setting a Remote Access Code	96
Using your Remote Access Code	96
Remote Fax commands	97
Retrieving fax messages	98
Changing your Fax Forwarding number	98
11 Printing Reports	99
Fax reports	99
Transmission Verification Report	99
Fax Journal (activity report)	99
Reports	100
How to print a report	100
12 Polling	101
Polling overview	101
Polling receive	101
Setup to receive polling	101
Sequential polling (Black & White only)	101
Polled transmit (Black & White only)	102
Set up for polled transmit	102
Section III: Copy	103
13 Making copies	104
How to copy	104
Entering Copy mode	104
Making a single copy	104
Making multiple copies	104
Stop copying	104
Copy settings	105
Changing copy quality	105
Enlarging or reducing the image copied	105
Making N in 1 copies or a poster (page layout)	106
Sorting copies using the ADF	107
Adjusting Brightness, Contrast and Color	107
Brightness	107
Contrast	108
Color Saturation	108
Paper Options	108
Paper Type	108
Paper Size	108
Setting your changes as the new default	109
Restoring all settings to the factory settings	109
‘Out of Memory’ message	109
Section IV: Walk-up Photo Printing	111
14 PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive	112
PhotoCapture Center® Operations	112
Printing from a memory card or USB Flash memory drive without a PC	112
Scanning to a memory cards or USB Flash memory drive without a PC	112
Using PhotoCapture Center® from your computer	112
Using a memory card or USB Flash memory drive	112
Memory cards or a USB Flash memory drive folder structure	113
Getting started	114
Entering PhotoCapture mode	115
Print Images	115
View Photo(s)	115
Print Index (Thumbnails)	116
Print Photos	116
Photo Effects	117
Auto Correct	117
Enhance Skin-Tone	117
Enhance Scenery	118
Remove Red-Eye	118
Monochrome	118
Sepia	119
Search by Date	119
Print All Photos	120
Slide show	120
Printing a photo during a Slide show	120
Trimming	121
DPOF printing	121
PhotoCapture Center® print settings	122
Print Quality	123
Paper options	123
Paper Type	123
Paper and print size	123
Adjusting Brightness, Contrast and Color	124
Brightness	124
Contrast	124
Color Enhancement (True2Life®)	124
Cropping	125
Borderless printing	125
Setting your changes as the new default	125
Restoring all settings to the factory settings	125
Scan to a memory card or USB Flash memory drive	126
Entering Scan mode	126
How to scan to a memory card or USB Flash memory drive	126
Understanding the Error Messages	127
15 Printing photos from a camera	128
Printing photos directly from a PictBridge camera	128
PictBridge requirements	128
Setting your digital camera	128
Printing Images	129
DPOF printing	129
Printing photos directly from a digital camera (without PictBridge)	130
Printing Images	130
Understanding the Error Messages	131
Section V: Software	133
16 Software and Network features	134
Section VI: Appendixes	135
A Safety and Legal	136
Choosing a location	136
To use the machine safely	137
Important safety instructions	141
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.)	142
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	144
Industry Canada Compliance Statement (Canada only)	145
LAN connection	145
Legal limitations for copying	146
Trademarks	147
B Troubleshooting and Routine Maintenance	148
Troubleshooting	148
If you are having difficulty with your machine	148
Error messages	154
Error animation	157
Transferring your faxes or Fax Journal report	157
Transferring faxes to another fax machine	158
Transferring faxes to your PC	158
Transferring Fax Journal report to another fax machine	158
Document jam	159
Document is jammed in the top of the ADF unit	159
Document is jammed inside the ADF unit	159
Printer jam or paper jam	159
Dial Tone	161
Telephone line interference	162
Routine maintenance	162
Replacing the ink cartridges	162
Cleaning the outside of the machine	164
Cleaning the scanner	165
Cleaning the machine printer platen	166
Cleaning the paper pick-up roller	166
Cleaning the print head	167
Checking the print quality	167
Checking the print alignment	168
Checking the ink volume	169
Uninstalling and installing the handset and handset cradle (MFC-685CW only)	169
Uninstalling the handset and handset cradle	169
Installing the handset and handset cradle	170
Machine Information	171
Checking the serial number	171
Packing and shipping the machine	171
C Menu and Features	174
On-screen programming	174
Menu table	174
Memory storage	174
Mode and menu keys	174
Menu table	175
Entering Text	190
Putting spaces	190
Making corrections	190
Repeating letters	190
Special characters and symbols	190
D Specifications	191
General	191
Print media	193
Fax	194
Message Center	196
Digital Cordless Handset (MFC-885CW only)	197
Cordless handset (BCL-D10)	197
Battery	198
Copy	199
PhotoCapture Center®	200
PictBridge	201
Scanner	202
Printer	203
Interfaces	204
Computer requirements	205
Consumable items	206
Network (LAN)	207
E Glossary	208
Index	212

Match case Limit results 1 per page

Troubleshooting and Routine Maintenance

137

PhotoCapture Center

Difficulties

Difficulty

Suggestions

Removable Disk does not work

properly.

Have you installed the Windows

2000 update? If not, do the following:

Unplug the USB cable.

Install the Windows

2000 update using one of the following methods.

Install MFL-Pro Suite from the CD-ROM. (See the

Quick Setup

Guide

Download the latest service pack from the Microsoft Web site.

Wait about 1 minute after you restart the PC, and then connect the USB

cable.

Take out the memory card and put it back in again.

If you have tried ‘Eject’ from within Windows

, take out the memory card

before you continue.

If an error message appears when you try to eject the memory card, it means

the card is being accessed. Wait a while and then try again.

If all of the above do not work, turn off your PC and machine, and then turn

them on again. (You will have to unplug the power cord of the machine to turn

it off.)

Cannot access Removable Disk

from Desktop icon.

Make sure that you have correctly inserted the memory card or USB Flash

memory drive.

Network Difficulties

Difficulty

Suggestions

Cannot print over the Network.

Make sure that your machine is powered on and is online and in Ready mode.

Print a Network Configuration list (see

Reports

on page 84.) and check the current

Network settings printed in this list. Reconnect the LAN cable to the hub to verify

that the cabling and network connections are good. If possible, try connecting the

machine to a different port on your hub using a different cable. If the connections

are good, the machine shows

LAN Active

for 2 seconds.

(If you are using a wireless connection or are having Network problems, see the

Network User’s Guide for more information.)

The network scanning feature does

not work.

(For Windows

users only) Firewall settings on your PC may be rejecting the

necessary network connection. Follow the instructions below to configure the

Firewall. If you are using a personal Firewall software, see the User’s Guide for

your software or contact the software manufacturer.

For Windows

XP SP2 and Windows Vista™ users, see

Firewall settings

in the

Software User’s Guide on the CD-ROM.

For Windows

XP SP1 user’s, please visit the Brother Solutions Center.

The network PC-Fax Receive

feature does not work.

Your computer cannot find your

machine.

<Windows

users>

Firewall settings on you PC may be rejecting the necessary network connection.

For detail, see the instruction above.

<Macintosh

users>

Re-select your machine in the DeviceSelector application located in Macintosh

HD/Library/Printers/Brother/Utilities or from the model of ControlCenter2.