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Brother International MFC-J4510DW Network Users Manual - English - Page 72

Troubleshooting, Overview, Identifying your problem

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9 Troubleshooting 9 Overview 9 This chapter explains how to resolve typical network problems you may encounter when using your Brother machine. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center at: http://solutions.brother.com/. Identifying your problem 9 Make sure that the following items are configured before reading this chapter. First check the following: The power cord is connected properly and the Brother machine is turned on. The access point (for wireless), router or hub is turned on and its link light is blinking. All protective packaging has been removed from the machine. The ink cartridges are installed properly. The front and back covers are fully closed. Paper is inserted properly in the paper tray. (For wired networks) A network cable is securely connected to the Brother machine and the router or hub. 9 Go to the page for your solution from the lists below: 9  I cannot complete the wireless network setup configuration. (See page 66.)  The Brother machine is not found on the network during the MFL-Pro Suite installation. (See page 67.)  The Brother machine cannot print or scan over the network. (See page 68.)  The Brother machine is not found on the network even after successful installation. (See page 68.)  I'm using security software. (See page 70.)  I want to check that my network devices are working properly. (See page 70.) I cannot complete the wireless network setup configuration. Question Did your machine fail to connect to the network during wireless setup? Interface Solution wireless Turn your wireless router Off and back On. Then try and configure the wireless settings again. 66

Section	Page
Network User’s Guide	1
Applicable models	2
Definitions of notes	2
Compilation and publication notice	2
IMPORTANT NOTE	2
Table of Contents	4
Network Operation	7
1 Introduction	8
Network features	8
Other Network features	10
LDAP (For MFC-J2510/J4510DW)	10
Internet fax (For MFC models) (Available as a download)	10
Security	10
Secure Function Lock 2.0	10
Brother Web Connect	10
2 Changing your machine’s network settings	11
How to change your machine’s network settings (IP address, Subnet mask and Gateway)	11
Using the control panel	11
Using the Web Based Management (web browser)	11
Using the BRAdmin Light utility	11
Installing BRAdmin Light	11
Setting the IP address, Subnet Mask and Gateway using BRAdmin Light	12
Other Management Utilities	14
BRAdmin Professional 3 utility (Windows®)	14
3 Configuring your machine for a wireless network	15
Overview	15
Confirm your network environment	16
Connected to a computer with a WLAN access point/router in the network (Infrastructure mode)	16
Install method	16
Connected to a wireless capable computer without a WLAN access point/router in the network (Ad-hoc mode)	16
Wireless configuration temporarily using a USB cable	18
One push configuration using WPS (Wi-Fi Protected Setup™) or AOSS™	20
One-push configuration using WPS (Wi-Fi Protected Setup) or AOSS™	20
Configuration using the PIN Method of WPS (Wi-Fi Protected Setup)	21
Configuration using the machine’s control panel Setup Wizard	24
Manual configuration from the control panel	24
Configuring your machine when the SSID is not broadcast	26
Configuration in Ad-hoc Mode	28
Configure the wireless settings	28
4 Control panel setup	30
Network settings	30
TCP/IP	30
BOOT Method	30
IP Address	30
Subnet Mask	31
Gateway	31
Node Name	31
WINS Configuration	31
WINS Server	31
DNS Server	32
APIPA	32
IPv6	32
Setup Wizard (wireless network only)	32
WPS (Wi-Fi Protected Setup)/AOSS™ (wireless network only)	32
WPS w/PIN Code (wireless network only)	33
WLAN Status (wireless network only)	33
Status	33
Signal	33
SSID	33
Comm.Mode	33
Ethernet (wired network only)	33
MAC Address	33
E-mail / IFAX (For MFC models) (Available when IFAX is downloaded)	33
Mail Address	34
Setup Server	34
Setup Mail RX	35
Setup Mail TX	35
Setup Relay	36
Network I/F	36
Restoring the network settings to factory default	37
Printing the Network Configuration Report	38
Printing the WLAN Report	39
Function table and default factory settings	40
5 Web Based Management	44
Overview	44
How to configure the machine settings using Web Based Management (web browser)	45
Secure Function Lock 2.0	47
How to configure the Secure Function Lock 2.0 settings using Web Based Management (web browser)	47
Basic configuration	47
Scanning when using Secure Function Lock 2.0	48
Setting up public mode	48
Restricting PC print by PC user login name	48
Other features	48
Synchronize with SNTP server	50
Changing the Scan to FTP configuration using a web browser	52
Changing the Scan to Network configuration using a web browser	53
Changing the LDAP configuration using a web browser (For MFC-J2510/J4510DW) (Available as a download)	54
6 LDAP operation (For MFC-J2510/J4510DW)	55
Overview	55
Changing the LDAP configuration using a Browser	55
LDAP operation using the control panel	55
7 Internet fax (For MFC models) (Available as a download)	57
Internet fax Overview	57
Important information on Internet fax	58
How to Internet fax	59
Sending an Internet fax	59
Before sending an Internet fax	59
How to send an Internet fax	59
Receiving E-mail or Internet fax	60
Before receiving an Internet fax	60
How to receive an Internet fax	61
Receiving an Internet fax to your computer	62
Additional Internet Fax options	63
Forwarding received E-mail and fax messages	63
Relay broadcasting	63
Before relaying broadcast	63
Relay broadcast from a machine	64
Sending to multiple E-mail addresses:	65
Relay broadcast from a computer	66
TX Verification Mail	66
Setup Mail TX	66
Setup Mail RX	67
Error mail	67
8 Security features	68
Overview	68
Sending an E-mail securely	69
Configuration using Web Based Management (web browser)	69
Sending an E-mail with user authentication	69
Secure Management using BRAdmin Professional 3 (Windows®)	71
To use the BRAdmin Professional 3 utility securely, you need to follow the points below	71
9 Troubleshooting	72
Overview	72
Identifying your problem	72
Network Glossary	78
10 Types of network connections and protocols	79
Types of network connections	79
Wired network connection example	79
Peer-to-Peer printing using TCP/IP	79
Network Shared printing	79
Protocols	81
TCP/IP protocols and functions	81
DHCP/BOOTP/RARP	81
APIPA	81
ARP	81
DNS client	81
NetBIOS name resolution	81
WINS	81
LPR/LPD	82
SMTP client	82
Custom Raw Port (Default is Port 9100)	82
IPP	82
mDNS	82
SNMP	82
LLMNR	82
Web Services	82
HTTP	82
FTP (For the Scan to FTP feature)	82
SNTP	83
CIFS	83
LDAP (For MFC-J2510/J4510DW)	83
IPv6	83
11 Configuring your machine for a network	84
IP addresses, subnet masks and gateways	84
IP address	84
How the IP address is assigned to your print server:	84
Subnet mask	84
Gateway (and router)	85
12 Wireless network terms and concepts	86
Specifying your network	86
SSID (Service Set Identifier) and channels	86
Security terms	87
Authentication and Encryption	87
Authentication and Encryption methods for a personal wireless network	87
Authentication methods	87
Encryption methods	87
Network key	88
13 Additional network settings from Windows®	89
Types of additional network settings	89
Installing drivers used for printing and scanning via Web Services (Windows Vista® and Windows® 7)	90
Uninstalling drivers used for printing and scanning via Web Services (Windows Vista® and Windows® 7)	91
Network printing and scanning installation for Infrastructure mode when using Vertical Pairing (Windows® 7)	92
Appendixes	93
Appendix A	94
Supported protocols and security features	94
Appendix B	95
Using services	95
Other ways to set the IP address (for advanced users and administrators)	96
Using DHCP to configure the IP address	96
Using RARP to configure the IP address	96
Using BOOTP to configure the IP address	96
Using APIPA to configure the IP address	97
Using ARP to configure the IP address	97
Index	99