Brother International MFC-J4620DW Basic Users Guide - Page 54

Error Message, Cause, Action, Cannot Detect, Volume, Cannot Print, Replace ink., Comm.Error - ink replacement

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Error Message Cannot Detect Cause You installed a new ink cartridge too quickly and the machine did not detect it. An ink cartridge is not installed correctly. A used ink cartridge was reinstalled. If you are not using Genuine Brother Innobella ink, the machine may not detect the ink cartridge. The ink cartridge must be replaced. The new ink cartridge has an air bubble. The wrong Brother model ink cartridge was installed. Cannot Detect Ink Volume Cannot Print Replace ink. Comm.Error If you are not using Genuine Brother Innobella ink, the machine may not detect the ink volume. One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. While memory is available, black and white faxes will be stored in the memory. If a sending machine has a color fax, the machine's "handshake" will ask that the fax be sent as black and white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black and white fax. Poor telephone line quality caused a communication error. Connection Failed You tried to poll a fax machine that is not in Polled Waiting mode. Current Tray Settings This message is displayed when the Check Paper setting to confirm the paper type and size is enabled. Action Take out the new ink cartridge and reinstall it slowly and firmly until it latches. (See Online User's Guide: Replace the Ink Cartridges.) Remove the used ink cartridge and install a new one. Use a new Genuine Brother Innobella Ink Cartridge. If the error is not cleared, call Brother Customer Service. Replace the ink cartridge with a new, genuine Brother ink cartridge. Slowly turn the ink cartridge so that the ink supply port is pointing downward, and then reinstall the cartridge. Check the model numbers of the ink cartridges and install the correct ink cartridges. (See Supplies on page 75.) Use a new Genuine Brother Innobella Ink Cartridge. If the error is not cleared, call Brother Customer Service. Replace the ink cartridges. (See Online User's Guide: Replace the Ink Cartridges.) Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Check the other fax machine's polling setup. To not display this confirmation message, set the Check Paper setting to Off. (See Check Paper setting on page 15.) 42

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42
Cannot Detect
You installed a new ink cartridge too
quickly and the machine did not
detect it.
Take out the new ink cartridge and
reinstall it slowly and firmly until it
latches.
(See Online User’s Guide:
Replace
the Ink Cartridges
.)
An ink cartridge is not installed
correctly.
A used ink cartridge was reinstalled.
Remove the used ink cartridge and
install a new one.
If you are not using Genuine Brother
Innobella ink, the machine may not
detect the ink cartridge.
Use a new Genuine Brother Innobella
Ink Cartridge. If the error is not
cleared, call Brother Customer
Service.
The ink cartridge must be replaced.
Replace the ink cartridge with a new,
genuine Brother ink cartridge.
The new ink cartridge has an air
bubble.
Slowly turn the ink cartridge so that
the ink supply port is pointing
downward, and then reinstall the
cartridge.
The wrong Brother model ink
cartridge was installed.
Check the model numbers of the ink
cartridges and install the correct ink
cartridges. (See
Supplies
on page 75.)
Cannot Detect Ink
Volume
If you are not using Genuine Brother
Innobella ink, the machine may not
detect the ink volume.
Use a new Genuine Brother Innobella
Ink Cartridge. If the error is not
cleared, call Brother Customer
Service.
Cannot Print
Replace ink.
One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
While memory is available, black and
white faxes will be stored in the
memory. If a sending machine has a
color fax, the machine's “handshake”
will ask that the fax be sent as black
and white. If the sending machine has
the ability to convert it, the color fax
will be stored in the memory as a
black and white fax.
Replace the ink cartridges.
(See Online User’s Guide:
Replace
the Ink Cartridges
.)
Comm.Error
Poor telephone line quality caused a
communication error.
Send the fax again or connect the
machine to another telephone line. If
the problem continues, call the
telephone company and ask them to
check your telephone line.
Connection Failed
You tried to poll a fax machine that is
not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Current Tray Settings
This message is displayed when the
Check Paper setting to confirm the
paper type and size is enabled.
To not display this confirmation
message, set the Check Paper
setting to
Off
. (See
Check Paper
setting
on page 15.)
Error Message
Cause
Action