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Brother International MFC-J485DW Basic Users Guide - Page 49

B Troubleshooting, Identify the Problem

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B Troubleshooting Use this section to resolve problems you may encounter when using your Brother machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on. • All of the machine's orange protective parts have been removed. • The ink cartridges are installed correctly. • The Scanner Cover and the Jam Clear Cover are fully closed. • Paper is inserted correctly in the paper tray. • The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer. • (For network models) The access point (for wireless), router, or hub is turned on and its link button is blinking. • Check the LCD or the machine's status in Status Monitor on your computer. Find the Error Using the Status Monitor Find the Solution • A green icon indicates the normal stand-by condition. • A yellow icon indicates a warning. • A red icon indicates an error has occurred. • A gray icon indicates the machine is offline. • Click the Troubleshooting button to access Brother's troubleshooting website. • Double-click the icon in the task tray. • (Windows®) If you check Load Status Monitor on Startup, the Status Monitor will launch automatically each time you start your computer. 33 B Troubleshooting

Section	Page
Basic User's Guide MFC-J460DW/MFC-J480DW/MFC-J485DW	1
Brother Numbers	3
Register Your Product	3
FAQs (Frequently Asked Questions)	3
For Customer Service	4
Ordering Accessories and Supplies	5
Order Information	5
Notice - Disclaimer of Warranties (USA and Canada)	6
You Can Use the Following Features	7
Mobile Connect	7
Web Connect / Brother Apps	7
User's Guides and Where to Find Them	8
Basic Operations and Where to Find Instructions	9
The Online User's Guide Helps You Get the Most Out of Your Machine	10
Questions or Problems? Please take a look at our FAQs, solutions, and videos online.	11
Definitions of Notes	12
For the Latest Driver Updates	13
Compilation and Publication Notice	13
Table of Contents	14
1 General Information	17
Control Panel Overview	17
LCD Overview	21
Access Brother Utilities (Windows®)	22
Uninstall the Brother Software and Drivers (Windows®)	22
2 Paper Handling	23
Load Paper	23
Load paper in the paper tray	23
Change the Check Paper Size Setting	25
Change the Paper Size and Paper Type	25
Recommended Print Media	26
Handle and Use Print Media	26
3 Print	27
Print from Your Computer	27
Print a Document (Macintosh)	27
Print a Document (Windows®)	27
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)	27
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)	28
Print Photos from ControlCenter4 (Windows®)	28
4 Copy	30
Copy a Document	30
Copy Settings	31
Copy Options	31
5 Scan	33
Scan from Your Computer (Windows®)	33
Scan Using ControlCenter4 Home Mode (Windows®)	33
Scan Using the Scan Button on Your Brother Machine	34
Scan Using the Scan Button on the Machine	34
6 Fax	36
Before Faxing	36
Set Your Station ID	36
Telephone Line Interference/VoIP	36
Receive Modes	37
Choose the Correct Receive Mode	37
Set the F/T Ring Time (Pseudo/Double-ring)	39
Set the Number of Rings Before the Machine Answers (Ring Delay)	39
Store Numbers	40
Store Address Book Numbers	40
Change or Delete Address Book Names or Numbers	40
Telephone Services and External Devices	41
Voice Mail	41
Distinctive Ring	41
Voice Over Internet Protocol (VoIP)	41
Connection of an External Telephone Answering Device (TAD)	41
External and Extension Telephones	41
Fax Using Your Machine	42
Send a Fax	42
Fax Using Your Computer (PC-FAX)	44
Send Faxes from Your Computer	44
Receive Faxes on Your Computer (Windows® only)	44
A Routine Maintenance	46
Clean the Scanner	46
Check the Print Quality	46
Check the Print Alignment from Your Brother Machine	48
B Troubleshooting	49
Identify the Problem	49
Error and Maintenance Messages	51
Transfer Your Faxes or Fax Journal Report	56
Troubleshooting for Wireless LAN setup	57
Wireless LAN Report Error Codes	57
Fax and Telephone Problems	59
Troubleshooting for Other Fax Problems	60
Print or Scan Problems	62
Troubleshooting for Other Print Problems	64
Document and Paper Jams	65
Document Jams	65
Document is Jammed in the Top of the ADF Unit	65
Document is Jammed inside the ADF Unit	65
Remove Paper Scraps Jammed in the ADF	65
Printer Jam or Paper Jam	66
Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front)	66
Paper is Jammed in the Front of the Machine (Jam B Front)	69
Paper is Jammed in the Back of the Machine (Jam C Rear)	70
C Appendix	73
Enter Text on Your Brother Machine	73
Supply Specifications	75