Brother International MFC-J5330DW Basic Users Guide - Page 51

B Troubleshooting, Identify the Problem

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B Troubleshooting Use this section to resolve problems you may encounter when using your Brother machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on. • All of the machine's orange protective parts have been removed. • The ink cartridges are installed correctly. • The Scanner Cover and the Jam Clear Cover are fully closed. • Paper is inserted correctly in the paper tray. • The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer. • (For network models) The access point (for wireless), router, or hub is turned on and its link button is blinking. • To find the error and the solution, check the LCD or the machine's status in Status Monitor on your computer. Using the LCD 1. Follow the messages on the LCD. 2. See the instructions in the following Error and Maintenance Messages table. 3. If you cannot resolve the error, please refer to the Online User's Guide: Error and Maintenance Messages. Using the Status Monitor • Double-click the icon in the task tray. • Each color of the icon indicates the machine's status. • Click the Troubleshooting button to access Brother's troubleshooting website. B Troubleshooting 37

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Use this section to resolve problems you may encounter when using your Brother machine.
Identify the Problem
Even if there seems to be a problem with your machine, you can correct most problems yourself.
First, check the following:
•
The machine's power cord is connected correctly and the machine's power is on.
•
All of the machine's orange protective parts have been removed.
•
The ink cartridges are installed correctly.
•
The Scanner Cover and the Jam Clear Cover are fully closed.
•
Paper is inserted correctly in the paper tray.
•
The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
•
(For network models) The access point (for wireless), router, or hub is turned on and its link
button is blinking.
•
To find the error and the solution, check the LCD or the machine's status in
Status Monitor
on
your computer.
Using the LCD
Using the Status Monitor
1.
Follow the messages on the LCD.
2.
See the instructions in the following Error
and Maintenance Messages table.
3.
If you cannot resolve the error, please refer
to the
Online User's Guide
:
Error and
Maintenance Messages
.
•
Double-click the
icon in the task tray.
•
Each color of the icon indicates the
machine's status.
•
Click the
Troubleshooting
button to
access Brother's troubleshooting website.
B
Troubleshooting
B
Troubleshooting
37