Brother International MFC-J5330DW Basic Users Guide - Page 52

Error and Maintenance Messages

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Error and Maintenance Messages The most common error and maintenance messages are shown in the table. For more detailed information, see the Online User's Guide. You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com. Error Message Action B&W Print Only Replace ink. One or more of the color ink cartridges have reached the end of their lives. Replace the ink cartridges. For more information, see the Online User's Guide: Replace the Ink Cartridges. The machine may stop all print operations and you may not be able to use the machine until you install a new ink cartridge in the following cases: • If you unplug the machine or remove the ink cartridge. • If you select the Slow Drying Paper option on the machine or in the printer driver. Cannot Detect Take out the new ink cartridge and reinstall it slowly and firmly until it locks into place. For more information, see the Online User's Guide: Replace the Ink Cartridges. Remove the used ink cartridge and install a new one. Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. Slowly turn the ink cartridge so that the ink supply port is pointing downward, and then reinstall the cartridge. Check the model numbers of the ink cartridges and install the correct ink cartridges. See Related Information: Supply Specifications at the end of this section. Cannot Detect Ink Use a new Genuine Brother Ink Cartridge. If the error is not cleared, Volume call Brother Customer Service. Data Remaining in Press . The machine will cancel the job and clear it from the Memory memory. Try to print again. Disconnected Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). See Related Information: Telephone Line Interference/VoIP at the end of this section. 38

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Error and Maintenance Messages
The most common error and maintenance messages are shown in the table. For more detailed
information, see the
Online User's Guide
.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's
FAQs & Troubleshooting
page on the Brother Solutions Center at
support.brother.com.
Error Message
Action
B&W Print Only
Replace ink.
One or more of the color ink cartridges have reached the end of their
lives.
Replace the ink cartridges.
For more information, see the
Online User's Guide
:
Replace the Ink
Cartridges
.
The machine may stop all print operations and you may not be able to
use the machine until you install a new ink cartridge in the following
cases:
•
If you unplug the machine or remove the ink cartridge.
•
If you select the
Slow Drying Paper
option on the machine or in
the printer driver.
Cannot Detect
Take out the new ink cartridge and reinstall it slowly and firmly until it
locks into place.
For more information, see the
Online User's Guide
:
Replace the Ink
Cartridges
.
Remove the used ink cartridge and install a new one.
Use a new Genuine Brother Ink Cartridge. If the error is not cleared,
call Brother Customer Service.
Slowly turn the ink cartridge so that the ink supply port is pointing
downward, and then reinstall the cartridge.
Check the model numbers of the ink cartridges and install the correct
ink cartridges.
See
Related Information
:
Supply Specifications
at the end of this
section.
Cannot Detect Ink
Volume
Use a new Genuine Brother Ink Cartridge. If the error is not cleared,
call Brother Customer Service.
Data Remaining in
Memory
Press
. The machine will cancel the job and clear it from the
memory. Try to print again.
Disconnected
Try to send or receive again.
If calls are stopped repeatedly and you are using a VoIP (Voice over
IP) system, try changing the Compatibility to Basic (for VoIP).
See
Related Information
:
Telephone Line Interference/VoIP
at the end
of this section.
38