Home » Brother International Manuals » Printers » Brother International MFC-J5930DW » Manual Viewer

Brother International MFC-J5930DW Online Users Guide HTML - Page 607

Error and Maintenance Messages

View all Brother International MFC-J5930DW manuals

Add to My Manuals
Save this manual to your list of manuals

Page 607 highlights

Home > Troubleshooting > Error and Maintenance Messages Error and Maintenance Messages As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table. You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com. • (MFC-J5930DW) If the touchscreen displays errors and your Android™ device supports the NFC feature, touch your device to the NFC symbol on the control panel to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.) Make sure the NFC settings of both your Brother machine and your Android™ device are set to On. • Related Information references are at the bottom of this page. MFC-J5330DW Error Message B&W Print Only Replace ink. Cannot Detect Cause Action One or more of the color ink cartridges have reached the end of their lives. You can use the machine in black & white mode for approximately four weeks depending on the number of pages you print. While this message appears on the touchscreen, each operation works in the following way: Replace the ink cartridges. See Related Information: Replace the Ink Cartridges. Although the Cause column lists options for using the machine after this error appears, you may not be able to use the machine until you replace the ink cartridge(s) under the following conditions: • Printing • If you unplug the machine or remove If the media type is set to Plain Paper the ink cartridge. in the Basic tab, and Grayscale is • If you select the Slow Drying Paper chosen in the Advanced tab of the option on the machine or in the printer printer driver, you can use the machine driver. as a black & white printer. • Copying If the paper type is set to Plain Paper, you can make copies in black & white. • Faxing If the paper type is set to Plain Paper, the machine will receive and print the faxes in black & white. You installed a new ink cartridge too quickly and the machine did not detect it. An ink cartridge is not installed correctly. Take out the new ink cartridge and reinstall it slowly and firmly until it locks into place. See Related Information: Replace the Ink Cartridges. A used ink cartridge was reinstalled. Remove the used ink cartridge and install a new one. If you are not using Genuine Brother ink, the machine may not detect the ink cartridge. Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. The ink cartridge must be replaced. Replace the ink cartridge with a new Genuine Brother Ink Cartridge. 600

Section	Page
Online User's Guide MFC-J5330DW/MFC-J5830DW/MFC-J5930DW	1
Table of Contents	2
Before You Use Your Brother Machine	8
Definitions of Notes	9
Notice - Disclaimer of Warranties (USA and Canada)	10
Trademarks	11
Important Note	12
Introduction to Your Brother Machine	13
Before Using Your Machine	14
Control Panel Overview	15
Touchscreen LCD Overview	18
New Information from Brother	26
Settings Screen Overview	28
Navigate the Touchscreen	31
Set the Ready Screen	33
Set the Default Screen of the Copy and Scan Mode	34
Access Brother Utilities (Windows)	35
Uninstall the Brother Software and Drivers (Windows)	36
Paper Handling	37
Load Paper	38
Load Paper in Paper Tray #1 / Paper Tray #2	39
Load Letter, A4, or Executive Size Paper in Paper Tray #1 / Paper Tray #2	40
Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2	45
Load Photo Paper in Paper Tray #1	50
Load Envelopes in Paper Tray #1	53
Load Paper in the Multi-purpose Tray (MP Tray)	56
Load Paper in the Manual Feed Slot	61
Unprintable Area	65
Paper Settings	66
Change the Paper Size and Paper Type	67
Change the Check Paper Size Setting	68
Set a Default Tray Based on Your Task	69
Change Paper Tray Priority	70
Change the Paper Low Notice Setting	71
Acceptable Paper and Other Print Media	72
Recommended Print Media	73
Handle and Use Print Media	74
About Envelopes	75
Choose the Right Print Media	77
Paper Type and Size for Each Operation	78
Paper Orientation and Capacity of the Paper Trays	79
Use the User Defined Paper Size Option in the Printer Driver	80
Paper Weight and Thickness	81
Load Documents	82
Load Documents in the Automatic Document Feeder (ADF)	83
Load Documents on the Scanner Glass	85
Unscannable Area	86
Print	87
Print from Your Computer (Windows)	88
Print a Photo (Windows)	89
Print a Document (Windows)	90
Cancel a Print Job (Windows)	91
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows)	92
Print as a Poster (Windows)	93
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows)	94
Print as a Booklet Automatically (Windows)	97
Print a Color Document in Grayscale (Windows)	99
Prevent Smudged Printouts and Paper Jams (Windows)	100
Use a Preset Print Profile (Windows)	101
Create or Delete Your Print Profile (Windows)	103
Change the Default Print Settings (Windows)	104
Print Settings (Windows)	105
Print from Your Computer (Mac)	110
Print a Photo (Mac)	111
Print a Document (Mac)	112
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)	113
Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac)	114
Print a Color Document in Grayscale (Mac)	115
Prevent Smudged Printouts and Paper Jams (Mac)	116
Print Options (Mac)	117
Print Data Directly from a USB Flash Drive	123
Compatible USB Flash Drives	124
Print Photos Directly from a USB Flash Drive	125
Important Information about Photo Printing	126
Print Photos from a USB Flash Drive on the Brother Machine	127
Preview and Print Photos from a USB Flash Drive	128
Print a Photo Index Sheet (Thumbnails) from a USB Flash Drive	130
Print Photos by Image Number	131
Print Photos with Auto Cropping	133
Print Borderless Photos from a USB Flash Drive	134
Print the Date from Your Photo's Data	135
Print Settings for Photos	136
Print a PDF File Directly from a USB Flash Drive	138
Scan	140
Scan Using the Scan Button on Your Brother Machine	141
Scan Photos and Graphics	142
Save Scanned Data to a Folder as a PDF File	145
Save Scanned Data to a USB Flash Drive	148
Compatible USB Flash Drives	152
Scan Multiple Business Cards and Photos (Auto Crop)	153
Scan to an Editable Text File Using OCR	155
Scan to Email Attachment	158
Send Scanned Data to an Email Server	161
Scan to FTP	164
Set up a Scan to FTP Profile	165
Upload Scanned Data to an FTP Server	167
Scan to Network (Windows)	170
Set up a Scan to Network Profile	171
Set the Date and Time Using Web Based Management	173
Upload Scanned Data to a CIFS Server	175
Web Services for Scanning on Your Network (Windows Vista SP2 or greater, Windows 7, Windows 8 and Windows 10)	178
Use Web Services to Install Drivers Used for Scanning (Windows Vista, Windows 7, Windows 8 and Windows 10)	179
Scan Using Web Services from the Brother Machine (Windows Vista SP2 or greater, Windows 7, Windows 8 and Windows 10)	181
Configure Scan Settings for Web Services	182
Change Scan Button Settings from ControlCenter4 (Windows)	183
Change Scan Button Settings from ControlCenter2 (Mac)	187
Scan from Your Computer (Windows)	191
Scan Using ControlCenter4 Home Mode (Windows)	192
Scan Using ControlCenter4 Home Mode (Windows)	193
Select Document Type Using ControlCenter4 Home Mode (Windows)	195
Custom Scan Settings (Windows)	196
Change Scan Size Using ControlCenter4 Home Mode (Windows)	198
Crop a Scanned Image Using ControlCenter4 Home Mode (Windows)	199
Print Scanned Data Using ControlCenter4 Home Mode (Windows)	201
Open with an Application Using ControlCenter4 Home Mode (Windows)	202
Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows)	203
Scan Both Sides of a Document Automatically Using ControlCenter4 Home Mode (Windows)	205
Scan Settings for ControlCenter4 Home Mode (Windows)	207
Scan Using ControlCenter4 Advanced Mode (Windows)	209
Scan Photos and Graphics Using ControlCenter4 Advanced Mode (Windows)	210
Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows)	212
Scan Both Sides of a Document Automatically Using ControlCenter4 Advanced Mode (Windows)	214
Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode (Windows)	216
Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows)	218
Scan to an Editable Text File (OCR) Using ControlCenter4 Advanced Mode (Windows)	220
Scan to an Office File Using ControlCenter4 Advanced Mode (Windows)	222
Scan Settings for ControlCenter4 Advanced Mode (Windows)	223
Scan Using Nuance™ PaperPort™ 14 or Other Windows Applications	227
TWAIN Driver Settings (Windows)	229
Scan Using Windows Photo Gallery or Windows Fax and Scan	232
WIA Driver Settings (Windows)	234
Install BookScan Enhancer and Whiteboard Enhancer (Windows)	236
Scan from Your Computer (Mac)	237
Scan Using ControlCenter2 (Mac)	238
Scan Using ControlCenter2 (Mac)	239
Save Scanned Data to a Folder as a PDF File Using ControlCenter2 (Mac)	241
Scan Both Sides of a Document Automatically Using ControlCenter2 (Mac)	243
Scan Both Sides of an ID Card Using ControlCenter2 (Mac)	245
Scan to Email Attachment Using ControlCenter2 (Mac)	247
Scan to an Editable Text File (OCR) Using ControlCenter2 (Mac)	249
Scan to an Office File Using ControlCenter2 (Mac)	251
Scan Settings for ControlCenter2 (Mac)	252
Scan Using TWAIN-Compliant Applications (Mac)	255
TWAIN Driver Settings (Mac)	256
Configure Scan Settings Using Web Based Management	258
Set the Scan Job Email Report Using Web Based Management	259
Copy	260
Copy a Document	261
Enlarge or Reduce Copied Images	264
Sort Copies	266
Make Page Layout Copies ( N in 1 or Poster)	267
Copy on Both Sides of the Paper (2-sided Copy)	271
Copy an ID Card	274
Use the Ledger Copy Shortcuts	276
Copy in Ink Save Mode	279
Copy Options	281
Use Preset Copy Settings	286
Fax	288
Send a Fax	289
Send a Fax from Your Brother Machine	290
Send a 2-sided Fax from the ADF	294
Send a Fax Manually	295
Send a Fax at the End of a Conversation	296
Send the Same Fax to More than One Recipient (Broadcasting)	297
Cancel a Broadcast in Progress	300
Send a Fax in Real Time	301
Send a Fax at a Specified Time (Delayed Fax)	302
Change the Fax Auto Redial Setting	304
Cancel a Fax in Progress	305
Check and Cancel a Pending Fax	306
Fax Options	307
Receive a Fax	309
Receive Mode Settings	310
Receive Modes Overview	311
Choose the Correct Receive Mode	312
Set the Number of Rings Before the Machine Answers (Ring Delay)	314
Set the F/T Ring Time (Pseudo/Double-ring)	315
Set Easy Receive	316
Fax Preview	317
Set Fax Preview to On	318
Preview New Faxes	319
Shrink Page Size of an Oversized Incoming Fax	323
Set the Fax Receive Stamp	324
Receive a Fax at the End of a Telephone Conversation	325
Memory Receive Options	326
Forward Incoming Faxes to Another Machine	327
Set the Machine to Dial a Cell Phone or Pager Number When Receiving Faxes	329
Store Incoming Faxes in the Machine's Memory	331
Use PC-Fax Receive to Transfer Received Faxes to Your Computer (Windows only)	332
Change Memory Receive Options	334
Turn Off Memory Receive	335
Print a Fax Stored in the Machine's Memory	336
Remote Fax Retrieval	337
Set a Remote Access Code	338
Use Your Remote Access Code	339
Remote Retrieval Commands	340
Forward Faxes Remotely	341
Change the Fax Forwarding Number	342
Voice Operations and Fax Numbers	343
Voice Operations	344
Send Tone Signals	345
Pick up a Voice Call in Fax/Tel Receive Mode	346
Special Line Considerations	347
Rollover Telephone Lines	348
Two-Line Telephone System	349
Convert Telephone Wall Outlets	350
Install Your Brother Machine, an External Two-Line TAD and Two-Line Telephone	351
Store Fax Numbers	352
Store Address Book Numbers	353
Store Address Book Numbers from Outgoing Calls	355
Store Address Book Numbers from Caller ID History	356
Change or Delete Address Book Names or Numbers	357
Set up Groups for Broadcasting	359
Change a Broadcasting Group Name	361
Delete a Broadcasting Group	362
Add or Delete a Broadcasting Group Member	363
Dial Access Codes and Credit Card Numbers	364
Telephone Services and External Devices	366
Voice Mail	367
Distinctive Ring	368
Register the Distinctive Ring Pattern	370
Turn off Distinctive Ring	371
Caller ID	372
Set up Your Area Code	373
Voice Over Internet Protocol (VoIP/Telephone Line Interference)	374
External TAD (Telephone Answering Device)	375
Connect an External TAD	376
Record an Outgoing Message (OGM) on the External TAD	377
Multi-line Connections (PBX)	378
External and Extension Telephones	379
Connect an External or Extension Telephone	380
Operation from External and Extension Telephones	381
Use a Non-Brother Cordless External Handset	382
Use the Remote Codes	383
Change the Remote Codes	384
Fax Reports	385
Set the Transmission Verification Report's Style	386
Set the Fax Journal's Interval Period	387
PC-FAX	389
PC-FAX for Windows	390
PC-FAX Overview (Windows)	391
Configure PC-FAX (Windows)	392
Configure your PC-Fax Address Book (Windows)	393
Add a Member to your PC-FAX Address Book (Windows)	394
Create a Group in your PC-FAX Address Book (Windows)	396
Edit Member or Group Information in your PC-FAX Address Book (Windows)	398
Delete a Member or Group in your PC-FAX Address Book (Windows)	399
Export your PC-FAX Address Book (Windows)	400
Import Information to your PC-FAX Address Book (Windows)	402
Send a Fax Using PC-FAX (Windows)	404
Receive Faxes on Your Computer (Windows)	405
Receive Faxes Using PC-FAX Receive (Windows)	406
Run Brother's PC-FAX Receive on Your Computer (Windows)	407
Set Up Your Computer for PC-FAX Receiving (Windows)	408
Add Your Brother Machine to PC-FAX Receiving (Windows)	409
View Received PC-FAX Messages (Windows)	411
PC-FAX for Mac	413
Send Faxes from Your Application (Mac)	414
Network	416
Supported Basic Network Features	417
Network Management Software and Utilities	418
Learn about Network Management Software and Utilities	419
Additional Methods of Configuring Your Brother Machine for a Wireless Network	420
Before Configuring Your Brother Machine for a Wireless Network	421
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)	422
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	423
Configure Your Machine for a Wireless Network When the SSID is Not Broadcast	426
Configure Your Machine for an Enterprise Wireless Network	429
Use Wi-Fi Direct®	434
Print or Scan from Your Mobile Device Using Wi-Fi Direct	435
Configure Your Wi-Fi Direct Network	436
Wi-Fi Direct Network Configuration Overview	437
Configure Your Wi-Fi Direct Network Using the One-Push Method	438
Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS)	440
Configure Your Wi-Fi Direct Network Using the PIN Method	441
Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	443
Configure Your Wi-Fi Direct Network Manually	445
Advanced Network Features	446
Print the Network Configuration Report	447
Fax Using the Internet (I-Fax)	448
Important Information about Internet Fax (I-Fax)	449
Configure Your Brother Machine for Email or I-Fax	450
Initial Setup for Email or I-Fax	451
Send an I-Fax	452
Receive an I-Fax Automatically	454
Poll the Server Manually	456
How Received I-Faxes Appear on a Computer	457
I-Fax Options	458
Forward Received Email and Fax Messages	459
Set Up Relay Broadcast on Your Brother Machine	460
Relay Broadcast from Your Brother Machine	462
Relay Broadcast from Your Computer	464
Internet Fax (I-Fax) Verification Mail	465
Enable Send Notifications for TX Verification Mail	466
Enable Receive Notifications for TX Verification Mail	467
I-Fax Error Mail	469
Configure and Operate LDAP Search	470
Change LDAP Configuration Using Web Based Management	471
Perform an LDAP Search Using Your Machine's Control Panel	472
Synchronize Time with the SNTP Server Using Web Based Management	474
Configure Date and Time Using Web Based Management	475
Configure the SNTP Protocol Using Web Based Management	476
Technical Information for Advanced Users	478
Reset the Network Settings to Factory Default	479
Print the WLAN Report	480
Wireless LAN Report Error Codes	481
Security	483
Before Using Network Security Features	484
Secure Function Lock 3.0	485
Before Using Secure Function Lock 3.0	486
Configure Secure Function Lock 3.0 Using Web Based Management	487
Scan Using Secure Function Lock 3.0	488
Configure Public Mode for Secure Function Lock 3.0	489
Additional Secure Function Lock 3.0 Features	490
Register a new ID Card Using Machine's Control Panel	491
Manage Your Network Machine Securely Using SSL/TLS	492
Certificates and Web Based Management	493
Supported Security Certificate Features	494
Create and Install a Certificate	495
Step by Step Guide for Creating and Installing a Certificate	496
Create and Install a Self-signed Certificate	497
Create a Self-signed Certificate	498
Install the Self-signed Certificate for Windows users with Administrator Rights	500
Import and Export the Self-signed Certificate on your Brother Machine	504
Import the Self-signed Certificate	505
Export the Self-signed Certificate	506
Create and Install a Certificate from a Certificate Authority (CA)	507
Create a Certificate Signing Request (CSR)	508
Install a Certificate on Your Brother Machine	510
Import and Export the Certificate and Private Key	511
Import a Certificate and Private Key	512
Export the Certificate and Private Key	513
Import and Export a CA Certificate	514
Import a CA Certificate	515
Export a CA Certificate	516
Manage Multiple Certificates	517
Send or Receive an Email Securely	518
Configure Email Sending or Receiving Using Web Based Management	519
Send an Email with User Authentication	520
Send or Receive an Email Securely Using SSL TLS	521
Use IEEE 802.1x Authentication for a Wired or a Wireless Network	523
What Is IEEE 802.1x Authentication?	524
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser)	525
IEEE 802.1x Authentication Methods	527
Mobile/Web Connect	528
Brother Web Connect	529
Brother Web Connect Overview	530
Online Services Used with Brother Web Connect	531
Conditions for Using Brother Web Connect	533
Brother Software Installation for Using Brother Web Connect	534
Configure the Proxy Server Settings Using the Machine's Control Panel	535
Configure the Proxy Server Settings Using Web Based Management	536
Set Up Brother Web Connect	537
Brother Web Connect Setup Overview	538
Create an Account for Each Online Service Before Using Brother Web Connect	540
Apply for Brother Web Connect Access	541
Register an Account on Your Brother Machine for Brother Web Connect	544
Set Up Brother Web Connect for Brother CreativeCenter	546
Scan and Upload Documents Using Brother Web Connect	547
Upload a Document from an External Memory Device Using Brother Web Connect	549
Download and Print Documents Using Brother Web Connect	551
Download and Print Using Web Services	552
Download and Print Brother CreativeCenter Templates	554
Download and Save a Document to an External Memory Device Using Brother Web Connect	555
FaxForward to Cloud or E-mail	557
Turn On FaxForward to Cloud or E-mail	558
Turn Off FaxForward to Cloud or E-mail	560
Google Cloud Print™	561
Google Cloud Print™ Overview	562
Before Using Google Cloud Print™	563
Network Settings for Using Google Cloud Print™	564
Register Your Machine with Google Cloud Print™ Using Google Chrome™	565
Register Your Machine with Google Cloud Print™ Using Web Based Management	566
Print from Google Chrome™ or Chrome OS™	569
Print from Google Drive™ for Mobile	570
Print from Gmail™ Webmail Service for Mobile	571
AirPrint	572
AirPrint Overview	573
Before Using AirPrint	574
Network Settings for Using AirPrint	575
Disable and Enable AirPrint Using Web Based Management (Web Browser)	576
Print Using AirPrint	577
Print from iPad, iPhone, or iPod Touch	578
Before Printing Using AirPrint (OS X)	579
Print Using AirPrint (OS X)	580
Scan Using AirPrint	581
Before Scanning Using AirPrint (OS X)	582
Scan Using AirPrint (OS X)	583
Send a Fax Using AirPrint (For MFC Models)	584
Before Sending a Fax Using AirPrint (OS X)	585
Send a Fax Using AirPrint (OS X)	586
Mobile Printing for Windows	587
Mopria® Print Service	588
Brother iPrint&Scan	589
Near-Field Communication (NFC)	590
ControlCenter	591
ControlCenter4 (Windows)	592
Change the Operation Mode in ControlCenter4 (Windows)	593
Scan Using ControlCenter4 Home Mode (Windows)	595
Scan Using ControlCenter4 Advanced Mode (Windows)	596
Set Up the Brother Machine Using ControlCenter4 (Windows)	597
Create a Custom Tab Using ControlCenter4 Advanced Mode (Windows)	599
ControlCenter2 (Mac)	601
Scan Using ControlCenter2 (Mac)	602
Set Up the Brother Machine Using ControlCenter2 (Mac)	603
Turn On the AutoLoad Feature (Mac)	605
Troubleshooting	606
Error and Maintenance Messages	607
Transfer Your Faxes or Fax Journal Report	621
Transfer Faxes to Another Fax Machine	622
Transfer Faxes to Your Computer	623
Transfer the Fax Journal Report to Another Fax Machine	625
Error Messages When Using the Brother Web Connect Feature	626
Document Jams	628
Document is Jammed in the Top of the ADF Unit	629
Document is Jammed in the Bottom of the ADF Unit	630
Document is Jammed inside the ADF Unit	631
Remove Paper Scraps Jammed in the ADF	632
Printer Jam or Paper Jam	633
Paper is Jammed in the Front of the Machine	634
Paper is Jammed in the Back of the Machine	640
Remove Paper Scraps	645
If You Are Having Difficulty with Your Machine	646
Paper Handling and Printing Problems	647
Telephone and Fax problems	653
Set Dial Tone Detection	657
Telephone Line Interference/VoIP	658
Other Problems	659
Network Problems	661
Use the Network Connection Repair Tool (Windows)	662
Where Can I Find My Brother Machine's Network Settings?	663
I Cannot Complete the Wireless Network Setup Configuration	664
My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network	666
I Want to Check that My Network Devices are Working Correctly	668
Check Network Devices Using the Ping Command	669
Google Cloud Print™ Problems	671
AirPrint Problems	672
Check the Machine Information	673
Reset Your Brother Machine	674
Reset Functions Overview	675
Routine Maintenance	676
Replace the Ink Cartridges	677
Clean Your Brother Machine	680
Clean the Scanner	681
Clean the Print Head from Your Brother Machine	683
Clean the Print Head from Your Computer (Windows)	685
Clean the Print Head from Your Computer (Mac)	686
Clean the Machine's LCD	687
Clean the Outside of the Machine	688
Clean the Machine's Printer Platen	690
Clean the Paper Feed Rollers	691
Clean the Base Pad	693
Clean the Paper Pick-up Rollers	694
Clean the Paper Pick-up Rollers for Paper Tray #2	696
Check Your Brother Machine	697
Check the Print Quality	698
Check the Print Alignment from Your Brother Machine	701
Check the Print Alignment from Your Computer (Windows)	703
Check the Print Alignment from Your Computer (Mac)	704
Check the Ink Volume	705
Monitor Machine Status from Your Computer (Windows)	707
Status Monitor Indicators and What They Mean (Windows)	709
Turn Off the Show Status Monitor Feature (Windows)	710
Turn Off the Status Monitor (Windows)	711
Monitor Machine Status from Your Computer (Mac)	712
Correct the Paper Feed to Clear Vertical Lines	714
Change the Print Setting Options When Having Printing Problems	715
Pack and Ship Your Brother Machine	717
Machine Settings	720
Change Machine Settings from the Control Panel	721
In the Event of Power Failure (Memory Storage)	722
General Settings	723
Adjust the Machine Volume	724
Change for Daylight Saving Time Automatically	725
Set Sleep Mode Countdown	726
Set the Machine to Power Off Automatically	727
Set the Date & Time	728
Set the Time Zone	730
Adjust the LCD Backlight Brightness	731
Change How Long the LCD Backlight Stays On	732
Set Your Station ID	733
Set Tone or Pulse Dialing Mode	735
Set a Prefix Dial Before Every Fax Number	736
Prevent Dialing a Wrong Number (Dial Restriction)	737
Reduce Printing Noise	739
Change the Language Displayed on the LCD	740
Change the Keyboard Setting	741
Save Your Favorite Settings as a Shortcut	742
Add Shortcuts	743
Change or Delete Shortcuts	745
Print Reports	746
Reports	747
Print a Report	748
Settings and Features Tables	749
Settings Tables (2.7\	750
Features Tables (2.7\	758
Settings Tables (3.7\	766
Features Tables (3.7\	775
Change Machine Settings from Your Computer	782
Change Machine Settings Using Web Based Management	783

Match case Limit results 1 per page

Home >

Troubleshooting

> Error and Maintenance Messages

Error and Maintenance Messages

As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this

happens, your machine identifies the error or required routine maintenance and shows the appropriate message.

The most common error and maintenance messages are shown in the table.

You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's

FAQs & Troubleshooting

page on the Brother Solutions Center at

support.brother.com

•

(MFC-J5930DW)

If the touchscreen displays errors and your Android

™

device supports the NFC feature, touch your

device to the NFC symbol on the control panel to access the Brother Solutions Center and browse the

latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.)

Make sure the NFC settings of both your Brother machine and your Android

™

device are set to On.

•

Related Information

references are at the bottom of this page.

MFC-J5330DW

Error Message

Cause

Action

B&W Print Only

Replace ink.

One or more of the color ink cartridges

have reached the end of their lives.

You can use the machine in black & white

mode for approximately four weeks

depending on the number of pages you

print.

While this message appears on the

touchscreen, each operation works in the

following way:

•

Printing

If the media type is set to

Plain Paper

in the

Basic

tab, and

Grayscale

chosen in the

Advanced

tab of the

printer driver, you can use the machine

as a black & white printer.

•

Copying

If the paper type is set to

Plain

Paper

, you can make copies in black

& white.

•

Faxing

If the paper type is set to

Plain

Paper

, the machine will receive and

print the faxes in black & white.

Replace the ink cartridges.

See

Related Information

Replace the Ink

Cartridges

Although the Cause column lists options

for using the machine after this error

appears, you may not be able to use the

machine until you replace the ink

cartridge(s) under the following

conditions:

•

If you unplug the machine or remove

the ink cartridge.

•

If you select the

Slow Drying Paper

option on the machine or in the printer

driver.

Cannot Detect

You installed a new ink cartridge too

quickly and the machine did not detect it.

Take out the new ink cartridge and

reinstall it slowly and firmly until it locks

into place.

See

Related Information

Replace the Ink

Cartridges

An ink cartridge is not installed correctly.

A used ink cartridge was reinstalled.

Remove the used ink cartridge and install

a new one.

If you are not using Genuine Brother ink,

the machine may not detect the ink

cartridge.

Use a new Genuine Brother Ink Cartridge.

If the error is not cleared, call Brother

Customer Service.

The ink cartridge must be replaced.

Replace the ink cartridge with a new

Genuine Brother Ink Cartridge.

600