Brother International MFC-J5930DW Online Users Guide HTML - Page 659
Other Problems, Copying Difficulties, Direct Photo Printing Difficulties
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Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Other Problems Other Problems Copying Difficulties A Difficulties Cannot make a copy. Black lines or streaks appear in copies. A Suggestions Contact your administrator to check your Secure Function Lock Settings. Black lines on copies are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip, scanner glass, and the white bar and white plastic above them. See Related Information: Clean the Scanner. Black marks or spots appear in copies. Dark lines appear at regular intervals. Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass. Clean the scanner glass and white plastic above it. See Related Information: Clean the Scanner. Check and adjust the paper feed. See Related Information: Correct the Paper Feed to Clear Vertical Lines. Copies are blank. Poor copy results when using the ADF. Fit to Page does not work correctly. Make sure you are loading the document correctly. See Related Information: Load Documents in the Automatic Document Feeder (ADF). See Related Information: Load Documents on the Scanner Glass. Try using the scanner glass. See Related Information: Load Documents on the Scanner Glass. Make sure the document is not skewed on the scanner glass. Reposition the document and try again. Scanning Difficulties Difficulties Suggestions TWAIN or WIA errors appear when starting to scan. (Windows) Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 14, click Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver. TWAIN error appears when starting to scan. (Mac) Make sure the Brother TWAIN driver is selected as the primary source in your scanning application. You can also scan documents using the ICA Scanner Driver. OCR does not work. Try increasing the scanning resolution. Poor scanning results when using the ADF. (Black lines appear in the scanned data.) Clean the white bar and the glass strip underneath it. See Related Information: Clean the Scanner. Try using the scanner glass. See Related Information: Load Documents on the Scanner Glass. Direct Photo Printing Difficulties 652