Brother International MFC-J870DW Wi-Fi Direct Guide - Page 13

3 Troubleshooting 3 Overview 3 This section explains how to resolve typical network problems you may encounter when using the Brother machine. If, after reading this chapter, you are unable to resolve your problem, visit the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your model page to download other manuals. 3 Identifying the problem 3 Make sure you have checked the following: The power cord is connected correctly and the Brother machine is turned on. All protective packaging has been removed from the machine. The ink cartridges are installed correctly. The Scanner Cover and the Jam Clear Cover are fully closed. Paper is inserted correctly in the paper tray. Problem I see error messages when configuring the Wi-Fi Direct™ from the control panel menu. I cannot complete the Wi-Fi Direct™ network setup configuration. I want to make sure that my network devices are working correctly. See page 10 12 12 I see error messages when configuring Wi-Fi Direct™ from the control panel menu. Error Message Connection Failed Cause The Brother machine and your mobile device cannot communicate during configuration. Connection Error Other devices are trying to connect to the Wi-Fi Direct™ network at the same time. Action  Move the mobile device closer to your Brother machine.  Move your Brother machine and the mobile device to an obstruction-free area.  If you are using the PIN Method of WPS, make sure you have entered the correct PIN. Make sure there are no other devices trying to connect to the Wi-Fi Direct™ network and then try to configure the Wi-Fi Direct™ settings again. 10