Brother International MFC9440CN Network Users Manual - English - Page 78

Troubleshooting, Overview, General problems

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10 Troubleshooting 10 Overview 10 This chapter explains how to resolve typical network problems you may encounter when using the machine. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center at: http://solutions.brother.com This chapter is divided into the following sections: „ General problems „ Network print software installation problems „ Printing problems „ Scanning and PC Fax problems „ Protocol-specific troubleshooting General problems 10 CD-ROM is inserted, but does not start automatically 10 If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM. In this case, execute setup.exe in the root directory of the CD-ROM. My computer cannot find the machine/print server My machine/print server does not appear in the window of Remote Setup, BRAdmin Light or BRAdmin Professional 10 10 „ For Windows® Firewall on your computer may be blocking the necessary network connection to the machine. In this case, you will need to disable the Firewall on your computer and re-install the drivers. Windows® XP SP2 users: 10 a Click the Start button, Control Panel, Network and Internet Connections. b Double click Windows Firewall. c Click the General tab. Make sure that Off (not recommended) is selected. d Click OK. Note After the Brother software package is installed, enable again your Firewall. 70

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70
10
10
Overview
10
This chapter explains how to resolve typical network problems you may encounter when using the machine.
If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center
This chapter is divided into the following sections:
General problems
Network print software installation problems
Printing problems
Scanning and PC Fax problems
Protocol-specific troubleshooting
General problems
10
CD-ROM is inserted, but does not start automatically
10
If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.
In this case, execute
setup.exe
in the root directory of the CD-ROM.
My computer cannot find the machine/print server
My machine/print server does not appear in the window of Remote Setup, BRAdmin Light or
BRAdmin Professional
10
For Windows
®
Firewall on your computer may be blocking the necessary network connection to the machine. In this case,
you will need to disable the Firewall on your computer and re-install the drivers.
Windows
®
XP SP2 users:
10
a
Click the
Start
button,
Control Panel
,
Network and Internet Connections
.
b
Double click
Windows Firewall
.
c
Click the
General
tab. Make sure that
Off (not recommended)
is selected.
d
Click
OK
.
Note
After the Brother software package is installed, enable again your Firewall.
Troubleshooting
10