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Brother International MFC9800 Users Manual - English - Page 193

General Printing Difficulties, Scanning Difficulties, Software Difficulties

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DIFFICULTY SUGGESTIONS General Printing Difficulties The MFC does not print. Check the following: • The MFC is plugged in. (See page 2-8.) • The toner cartridge and drum unit are installed properly. (See page 2-4.) • The interface cable is securely connected between the MFC and computer. (See Quick Setup Guide.) • Check to see if LCD is showing an error message. (See page 21-1 to 21-3.) The MFC prints unexpectedely or it prints garbage. Reset the MFC or unplug the electrical cord and plug it back in. Check the primary settings in your application software to make sure it is set up to work with your MFC. The MFC cannot print full pages of a document. The MFC received a very complex print job and could not process part of the page. This print. may be solved in several ways. If you are using Windows® 95/98/98SE/Me/2000 Professional or Windows NT® Workstation Version 4.0 with the supplied printer driver, see the "Windows® Setup Printing Difficulties" section. Try to reduce the complexity of your document or reduce print resolution. The MFC prints first couple Your computer is not recognizing the printer's input buffer of pages correctly, then some full signal. Please make sure to connect the printer cable pages have text missing. correctly. The MFC cannot print full pages of a document. OUT OF MEMORY message occurs. Reduce the printer resolution. Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software. My headers or footers appear when I view my document on the screen but do not up when I print them. Most laser printers have a restricted area that will not accept print. Usually these are the first two lines and last two lines, leaves 62 printable lines. Adjust the top and bottom margins in your document to allow for this. Scanning Difficulties TWAIN Errors appear while scanning. Make sure the Brother TWAIN Driver is selected as the primary source. In PaperPort®, from the File menu select File, select source, and then highlight the Brother TWAIN Driver and click Select. Software Difficulties You see the "New Hardware Found" message on your PC screen (although you have already installed the drivers in Windows 95). Click on 'Do not install a driver. (Windows will not prompt you again)' and click 'OK'. T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 21 - 8

Section	Page
ZleFB_MFC9800-us_PDF	1
Brother Numbers	3
Brother fax-back system	3
Frequently Asked Questions (FAQs)	3
For Customer Service	3
Dealers/Service Centers (USA Only)	3
Service Centers (Canada Only)	3
Ordering Accessories and Supplies	4
Notice – Disclaimer of Warranties (For USA and Canada)	5
Compilation and Publication Notice	5
Disclaimer–User Installation of Memory Board(s)	5
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only)	6
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only)	8
Quick Reference Guide	9
Sending Faxes	9
Receiving Faxes	9
Storing Numbers	10
Making Copies	10
Table of Contents	11
1.Introduction	23
Using This Manual	23
Finding Information	23
Conventions Used in this Manual	23
Test Sheet Procedure and Product Registration (For USA Only)	24
To Complete Your MFC-9800 Registration On-Line (For USA Only)	24
MFC-9800 Control Panel Overview	25
About Your Machines	27
Custom Features	27
Do You Have Voice Mail on the Phone Line?	27
Why Should There Be Trouble?	27
How Can You Avoid Possible Problems?	27
Fax Tones and Handshake	27
ECM (Error Correction Mode)	28
2.Assembly and Connections	29
Packing List	29
Choosing a Location	30
Important Safety Instructions	31
Release the Scanner Lock	31
Assembly	32
Installing the Drum Unit Assembly (with Toner Cartridge)	32
Paper	33
Acceptable Paper	33
Paper Capacity of Paper Cassette	33
Paper Specification for the Cassette	33
Manual Feed Slot	34
Loading Paper in the Paper Cassette	34
Manual Feed Slot	35
Connecting the MFC	36
Connections	37
Connecting an External Telephone	37
Connecting an External TAD (Telephone Answering Device)	37
Sequence	37
Connections	37
Recording Outgoing Message (OGM) on External TAD	38
Special Line Considerations	39
Roll Over Phone Lines	39
Two-Line Phone System	39
Converting Telephone Wall Outlets	39
Installing MFC, External Two-Line TAD, and Two-Line Telephone	40
Multi-Line Connections (PBX)	41
If You are Installing the MFC to Work with a PBX:	41
Custom Features on Your Phone Line	41
3.On-Screen Programming	42
User-Friendly Programming	42
Menu Mode	42
Menu Selection Table	43
4.Initial Setup	48
Getting Started	48
Setting Paper Size	48
Turning on Cassette #2 (Option)	48
Setting Cassette Usage	49
Setting Date and Time	49
Setting Station ID	50
Entering Text	51
Inserting Spaces	51
Making Corrections	51
Repeating Letters	51
Special Characters and Symbols	51
Setting the Ring Volume	52
Setting the Beeper Volume	52
Setting the Speaker Volume	52
Memory Storage	52
Turning On Automatic Daylight Savings Time	52
Toner Save	53
Sleep Mode	53
Setting Tone/Pulse Dialing Mode (For Canada Only)	53
5.Setup Receive	54
Receive Mode Settings	54
Select Your Receive Mode	54
To Select or Change Your Receive Mode	55
Setting Ring Delay	55
Setting F/T Ring Time (For FAX/TEL Mode Only)	56
Easy Receive	56
Printing a Reduced Incoming Document (Auto Reduction)	57
Setting the Print Density	57
Advanced Receiving Operations	58
Operation from Extension Telephone	58
For FAX/TEL Mode Only	58
Changing the Fax Receive Code	58
Printing a Fax in Memory	59
Polling	59
Setting Up Polling Receive	59
Setting Up Sequential Polling Receive	60
Canceling a Scheduled Job	60
PC-FAX Receive Mode	60
6.Setup Send	61
Before You Begin	61
Sending Faxes Using Multiple Settings	61
Faxing from the ADF (Automatic Document Feeder)	61
Faxing from the Scanner Glass	63
Manual Transmission	64
Automatic Transmission	64
Manual and Automatic Fax Redial	64
Dual Access	64
Real Time Transmission	65
Checking the Jobs Status	65
Canceling a Job While Scanning the Original	65
Canceling a Job in Memory	66
Basic Sending Operations	66
Contrast	66
Fax Resolution	67
Composing Electronic Cover Page	67
Composing Your Own Comments	68
Cover Page for the Next Fax Only	68
Always Send Cover Page	69
Using a Printed Cover Page	69
Advanced Sending Operations	70
Overseas Mode	70
Delayed Timer	70
Delayed Fax	70
Delayed Batch Transmission	71
Setting Up for Polling Transmit	71
7.Auto Dial Numbers and Dialing Options	72
Storing Numbers for Easy Dialing	72
Storing One Touch Dial Numbers	72
Storing Speed Dial Numbers	73
Changing One Touch and Speed Dial Numbers	73
Setting Up Groups for Broadcasting	73
Dialing Options	74
Search	74
Speed Dialing	75
One Touch Dialing	75
Access Codes and Credit Card Numbers	75
Broadcasting	76
Pause	77
Fax Redial	77
Tone/Pulse (For Canada Only)	77
8.Telephone Services	78
Custom Feature	78
Distinctive Ring	78
What Does Your Telephone Company’s “Distinctive Ring” Do?	78
What Does Brother’s “Distinctive Ring” Do?	78
Do You Have Voice Mail?	79
Before You Choose the Ring Pattern to Register	79
Very Important	80
Registering the Distinctive Ring Pattern	80
Caller ID	80
Viewing Caller ID List	81
Clearing a Caller ID Stored in Memory	81
Printing Caller ID List	81
9.Remote Fax Options	82
Fax Forwarding/Paging	82
Programming a Fax Forwarding Number	82
Programming Your Pager Number	82
Setting Fax Storage	83
Backup Print	83
Changing Remote Retrieval Access Code	84
Remote Retrieval	84
Using Remote Retrieval Access Code	84
Remote Commands	85
Retrieving Fax Messages	86
Changing Fax Forwarding Number	86
10.Printing Reports	87
MFC Settings and Activity	87
Customizing the Transmission Verification Report	87
Setting the Fax Activity Report Interval	87
Using the Reports Key	88
11.Making Copies	89
Basic Copy Operations	89
Making a Single Copy (Using the ADF)	89
Making Multiple Copies (Using the ADF)	89
Single or Multiple Copies (Using the Scanner Glass)	90
Out of Memory Message	90
Temporary Copy Settings	91
Copying Using Multiple Settings	91
Using Enlarge/Reduce Key	91
Copy Contrast	92
Using the Options Key	93
Copy Mode (Type of Original)	93
Sorting Multiple Copies (Using the ADF)	93
Special Copy Options (Using the ADF)	94
Special Copy Options (Using the Scanner Glass)	94
2 in 1	94
4 in 1	94
Poster	95
Paper Type	96
Changing Default Copy Settings	96
Copy Mode (Type of Original)	97
Copy Contrast	97
Paper Type	97
12.For DOS Users	98
How to Use the Brother MFC with Your DOS Application Software	98
What Does the Remote Printer Console Do?	98
Remote Printer Console Main Program	98
Installing the Remote Printer Console	99
Using the Remote Printer Console Main Program	100
Remote Printer Console	101
Current Printer Status Information	101
Printer Setup Category	101
Print Setup Section	101
Page Setup Section	102
Font Configuration	102
Other Configuration	103
Console Configuration Category	103
13.Using the Brother MFC as a Printer	104
Special Printing Features	104
Windows® Printing	104
Popular Printer Emulation Support	104
Remote Printer Console Program for DOS	104
Bi-directional Parallel Interface	104
Enhanced Memory Management	104
Printing From Your PC	105
Multi-purpose Paper Cassette	105
Two-Sided Printing (Manual Duplexing)	105
Front Output Bin	106
Manual Feed Slot	106
Loading One Sheet of Paper	107
Loading More than One Sheet of Paper	107
Printing on Thicker Paper and Card Stock	108
Simultaneous Printing/Faxing	109
Choosing Acceptable Paper	109
Printer Operation Key	110
Reset Key	110
Printing the Internal Font List	110
Printing the Print Configuration List	110
Restoring Factory Default Settings	110
14.Printer Driver Settings (For Windows® Only)	111
Using the Brother MFC-9800 Printer Driver	111
Features in the Printer Driver (For Windows® 95/98/Me and Windows® NT 4.0 Users)	111
Basic Tab	112
Paper Size	113
Multiple Page	113
Border Line	113
Orientation	113
Copies	113
Collate	114
Media Type	114
Advanced Tab	115
Print Quality (*1)	115
Resolution	115
Toner Save	115
Print Setting (For Windows® 95/98/98SE/Me Users Only)	116
Duplex Printing (*2)	116
Manual Duplex	116
Binding Offset	116
Watermark (*3)	117
Print Watermark	117
In background	117
Watermark Text	118
Watermark Bitmap	118
Position	118
Page Setting (*4)	119
Device Options (*5)	120
Quick Print Setup	121
Administrator (For Windows® 95/98/98SE/Me Users Only)	121
Print Date & Time	122
Accessories Tab	123
Paper Source Setting	123
Default Source	123
Available Options	123
Support	124
Brother Solutions Center	124
Web Update	124
Check Setting	124
Features in the Printer Driver (For Windows® 2000)	125
General Tab	125
Printing Preferences	125
Layout Tab	126
*1 Orientation	126
*2 Pages Per Sheet	127
Paper/Quality Tab	127
*1 Paper Source	127
*2 Media	128
Advanced Options	128
*1 Paper /Output	128
*2 Graphic	129
*3 Document Options	129
Device Settings Tab	130
Installable Options	130
15.Using the Windows®-Based Brother MFL-Pro Control Center	131
Brother Control Center	131
AutoLoad the Brother Control Center	131
How to Turn Off AutoLoad	132
Using the Scan Keys	132
Using the Control Panel Keys	132
Scan Image	133
Scan/OCR	133
Scan to E-mail	133
Brother Control Center Features	134
Auto Configuration	134
Scanning Operations	134
Copy Operations	135
PC Fax Operation	135
Scanner Settings for Scan, Copy and PC Fax Buttons	135
Global Settings	135
Setting Up the Scanner Configurations	136
To Access the Scanner Configuration Screen:	136
Perform an Operation from the Control Center Screen	136
Scan to File	137
Scanner Settings	137
Destination Folder	138
Scan to E-mail	138
Scanner Settings	139
E-mail Application	139
File Attachments	139
Conversion Options	140
Format	140
Show QuickSend Menu	140
QuickSend List	140
Scan to Word Processor	141
Scanner Settings	141
Word Processor	142
User-Defined Button	143
Scanner Settings	143
Target Application	143
Copy	144
Scanner Settings	144
Copy Settings	144
Send a Fax	145
Scanner Settings	145
Fax Settings	145
16.Using ScanSoft™ PaperPort® for Brother and ScanSoft™ TextBridge® (For Windows® Only)	146
Using ScanSoft™ PaperPort® and TextBridge®	146
Viewing Items in ScanSoft™ PaperPort® for Brother	147
Organizing Your Items in Folders	147
Links to Many Other Applications	148
Using ScanSoft™ TextBridge® OCR (Converting Image Text to Text You Can Edit)	148
Importing Items from Other Applications	148
Exporting Items in Other Formats	149
Exporting an Image File	149
Accessing the Scanner	149
Scanning an Image into Your PC	150
Settings in the Scanner Window	150
Image	150
Contrast	151
Custom	151
PreScanning an Image	152
17.Setting Up and Using PC-FAX (For Windows® Only)	153
Introduction	153
Brother Resource Manager	153
MFC Remote Setup	154
PC FAX Sending (For Windows® Only)	155
Setting Up User Information	155
Setting Up Sending	156
Outside Line Access	156
Include Header	156
Address Book File	156
Internet PC-FAX	156
User interface	157
Simple Style	157
Facsimile Style	157
Setting Up Speed Dial	158
The Address Book	159
Setting Up a Member in the Address Book	160
Setting Up a Group for Broadcasting	161
Editing Member Information	161
Deleting a Member or Group	162
Exporting the Address Book	162
Importing to the Address Book	163
Setting Up Cover Page	164
To	165
From	165
Comment	165
Select Cover Page Form	165
Import BMP file	165
Count Cover Page	165
Sending a File as a PC-FAX Using the Simple Style	166
Sending a File as a PC-FAX Using the Facsimile Style	167
Redial	168
Setting Up PC-FAX Receiving (For Windows® Only)	168
Setting Up Your MFC	168
Running PC-FAX Receiving	168
Setting Up Your PC	169
Viewing New PC-FAX Messages	169
18.Using Automatic E-Mail Printing	170
For Windows® 95, 98, 98SE, Me Only	170
Main Features	170
To Access the On-Line Documentation	170
To Install Automatic E-mail Printing (Optional Application):	170
19.Using the Brother MFC with a New Power Macintosh® G3, G4 or iMac™/iBook	171
Set up Your USB Equipped Apple® Macintosh® G3,G4, iMac™ or iBook with Mac OS 8.5/8.51/8.6/9.0/9.0...	171
Using Brother Printer Driver with Your Apple® Macintosh®	171
Sending a Fax from Your Macintosh® Application	173
Setting Up Your Address Book	175
Adding a New Member	175
Adding a New Group	176
Using Brother TWAIN Scanner Driver with Your Apple® Macintosh®	177
Accessing the Scanner	178
Scanning a Document into Your Macintosh G3, G4 or iMac	178
Settings in the Scanner Window	179
Image	179
Scanning Area	179
Business Card Size	180
Miscellaneous	180
Contrast	180
PreScanning an Image	181
20.Optional Accessories	182
Memory Board	182
Installing the Optional Memory Board	182
Paper Cassette #2 (Option)	185
Network (LAN) Board (Option)	185
21.Troubleshooting and Routine Maintenance	186
Troubleshooting	186
Error Messages	186
Original Jams and Paper Jams	188
Original is Jammed in the top of the ADF Unit	188
Original is Jammed inside the ADF Unit	188
Paper Jam	189
Paper is Jammed in the Paper Cassette	189
Paper is Jammed near the Drum Unit	190
Paper is Jammed in the Fuser Unit	190
If You Are Having Difficulty with Your MFC	191
Packing and Shipping the MFC	198
Lock the Scanner Lock	198
Routine Maintenance	201
Cleaning the Scanner	201
Cleaning the Printer	202
Cleaning the Drum Unit	203
Replacing the Toner Cartridge	203
How to Replace the Toner Cartridge	204
Replacing the Drum Unit	206
Checking the Drum Life	207
22.Important Information	208
Standard Telephone and FCC Notices	208
Laser Safety	209
FDA Regulations	209
Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)	210
Important	211
Industry Canada Compliance Statement (For Canada Only)	211
Important – About the Interface Cable	211
Warranty	211
International ENERGY STAR® Compliance Statement	211
Important Safety Instructions	212
Trademarks	214
Glossary	215
Specifications	219
Product Description	219
Fax	219
Printer	220
Computer Requirements	221
Parallel Interface	222
USB (Universal Serial Bus) Interface	222
Resident Fonts	223
Symbol Sets/Character Sets	223
Index	225

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TROUBLESHOOTING AND ROUTINE MAINTENANCE

21 - 8

General Printing Difficulties

The MFC does not print.

Check the following:

•

The MFC is plugged in. (See page 2-8.)

•

The toner cartridge and drum unit are installed properly.

(See page 2-4.)

•

The interface cable is securely connected between the MFC

and computer. (See Quick Setup Guide.)

•

Check to see if LCD is showing an error message. (See page

21-1 to 21-3.)

The MFC prints

unexpectedely or it prints

garbage.

Reset the MFC or unplug the electrical cord and plug it back

in. Check the primary settings in your application software to

make sure it is set up to work with your MFC.

The MFC cannot print full

pages of a document.

The MFC received a very complex print job and could not

process part of the page. This print. may be solved in several

ways. If you are using Windows

95/98/98SE/Me/2000

Professional or Windows NT

Workstation Version 4.0 with

the supplied printer driver, see the

“

Windows

Setup Printing

Difficulties

”

section. Try to reduce the complexity of your

document or reduce print resolution.

The MFC prints first couple

of pages correctly, then some

pages have text missing.

Your computer is not recognizing the printer

’

s input buffer

full signal. Please make sure to connect the printer cable

correctly.

The MFC cannot print full

pages of a document.

OUT OF MEMORY

message occurs.

Reduce the printer resolution. Reduce the complexity of your

document and try again. Reduce the graphic quality or the

number of font sizes within your application software.

My headers or footers appear

when I view my document on

the screen but do not up when

I print them.

Most laser printers have a restricted area that will not accept

print. Usually these are the first two lines and last two lines,

leaves 62 printable lines. Adjust the top and bottom margins

in your document to allow for this.

Scanning Difficulties

TWAIN Errors appear while

scanning.

Make sure the Brother TWAIN Driver is selected as the

primary source. In PaperPort

, from the File menu select File,

select source, and then highlight the Brother TWAIN Driver

and click Select.

Software Difficulties

You see the

“

New Hardware

Found

”

message on your PC

screen (although you have

already installed the drivers

in Windows 95).

Click on

‘

Do not install a driver. (Windows will not prompt

you again)

’

and click

‘

’

DIFFICULTY

SUGGESTIONS