Brother International MFC9800 Users Manual - English - Page 194
DOS Setup Printing Difficulties - hp printer
UPC - 012502600619
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DIFFICULTY SUGGESTIONS You see the "Update Device Driver Wizard" or "Add New Hardware Wizard" message on your PC screen (although you have already installed the drivers in Windows 95 or 98). Follow the instructions from the installer, then click Next. Click Finish when it appears on the screen. "Unable to write to LPT1" or "LPT1 already in use" Error Message appears. "MFC is Busy" or "MFC Connect Failure" Error Message appears. 1.Make sure the MFC is on (plugged into the AC outlet) and that it is connected directly to the computer using the bundled IEEE-1284 bi-directional parallel cable. The cable must not go through another peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box). 2.Make sure the MFC is not displaying an error message on the LCD Display. 3.Make sure no other device drivers, which also communicate through the parallel port, are running automatically when you boot up the computer (such as, drivers for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=, Run=command lines in the win.ini file or the Statup Group) 4.Check with you computer manufacturer to confirm that the computer's parallel port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel Port Mode - ECP) "MFC Connect Failure" If the MFC is not connected to your PC and you have loaded the Brother software, the PC will show "MFC Connect Failure" each time you restart Windows®. You can ignore this message or you can turn it off by deselecting the AutoLoad PopUp check box in the Brother Control Center. (See How to Turn Off AutoLoad, page 15-2 in On-Line Documentation on the CD-ROM.) DOS Setup Printing Difficulties I cannot print from my application software. Check that the DOS application software interface settings match those of your printer: for example, if you are using a parallel printer cable, you would probably set your DOS software printer port to LPT1. Check for an error message on the LCD. The MFC prints, but it prints incorrect information. Sometimes it prints a couple of characters and then ejects the pages, etc. This is an indication that your application printer emulation Prints setting and the MFC's printer emulation do not match. Check your application software to make sure you selected the correct printer driver. The MFC emulates HP LaserJet IIP. Try setting the MFC to HP emulation in Remote Printer Console and then select the HP LaserJet IIP printer in your application software. 21 - 9 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E