Brother International PDS-5000 Users Guide - Page 108

Troubleshooting, Error and maintenance messages

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8 Troubleshooting 8 If you think there is a problem with your scanner, check the chart below and follow the suggestions. You can correct most problems yourself. If you need additional help, visit the Brother Solutions Center at support.brother.com, click FAQs & Troubleshooting, and then navigate to your Model Name. Using non-Brother supplies may affect scan quality, hardware performance and product reliability. Error and maintenance messages Messages displayed on LCD Error message ADF cover open Document misfeed Document Jam/too Long Cause Action ADF cover is open. Close the ADF cover. After pressing Scan, the paper Align the edges of the pages and set detect sensor is inactive for a certain your document correctly, then try time. again.  The Document Guides are not set Clear the document jam (see to the correct document size. Document jam on page 107) and  The settings are not suitable for then do the following: 8 your document.  Adjust the Document Guides to fit  Paper dust has accumulated on the surface of the Pick-up Roller or Feed Roller. the width of the document. When Scan Size is set to Auto and you are scanning a document that contains multiple page sizes, insert narrow pages straight and as close to the center of the machine as possible. If the document will not be fed straight, use Continuous Scanning.  Confirm the settings. See the IMPORTANT section on page 108.  Clean the rollers every 5,000 scans. See Clean the inside of your scanner on page 90. 104

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104
8
8
If you think there is a problem with your scanner, check the chart below and follow the suggestions.
You can correct most problems yourself. If you need additional help, visit the Brother Solutions Center at
support.brother.com
, click
FAQs & Troubleshooting
, and then navigate to your Model Name.
Using non-Brother supplies may affect scan quality, hardware performance and product reliability.
Error and maintenance messages
Messages displayed on LCD
Troubleshooting
8
Error message
Cause
Action
ADF cover open
ADF cover is open.
Close the ADF cover.
Document misfeed
After pressing
Scan
, the paper
detect sensor is inactive for a certain
time.
Align the edges of the pages and set
your document correctly, then try
again.
Document Jam/too Long
The Document Guides are not set
to the correct document size.
The settings are not suitable for
your document.
Paper dust has accumulated on
the surface of the Pick-up Roller
or Feed Roller.
Clear the document jam (see
Document jam
on page 107) and
then do the following:
Adjust the Document Guides to fit
the width of the document. When
Scan Size is set to Auto and you
are scanning a document that
contains multiple page sizes,
insert narrow pages straight and
as close to the center of the
machine as possible. If the
document will not be fed straight,
use Continuous Scanning.
Confirm the settings. See the
IMPORTANT
section on
page 108.
Clean the rollers every 5,000 scans.
See
Clean the inside of your
scanner
on page 90.