Brother International PDS-5000 Users Guide - Page 118

Software difficulties, Difficulty, Cause, Suggestions, Cannot find, the scanner, Operation system

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Troubleshooting Software difficulties Difficulty Cause Suggestions When I click Scan in my scanning software, an error message appears: Cannot find the scanner or Operation system error. I cannot install the scanner drivers. (Windows ®) This error message appears if your scanner is not recognized by your computer. You may not have been given administrator privileges. 1. Make sure your scanner is connected correctly. 2. Confirm that the USB cable is working and that it is not frayed or damaged in any way. If the error still appears after verifying that the USB cable is connected correctly, reinstall the scanner driver from Brother's installation DVD. Log into Windows ® with administrator rights. I cannot install the scanner drivers. (Macintosh) You may not have been given administrator privileges. From the Apple menu, select System Preferences > System > Users & Groups. The left pane of the window will list the current accounts, one of which should be your name with the word "Admin" underneath. If this is not the case, contact your system administrator. The file size is too large. The size of the file will depend upon To produce the smallest scan file for a given many factors. The physical size of the document, use the lowest resolution and Black document and the amount of text / and White mode, and scan the smallest area 8 graphics on each page are factors that possible. Using the opposite settings (scanned will affect the resulting file size. These in the highest resolution, in the Color mode, and factors cannot be changed. scanning the largest area possible) will produce the largest-sized file. For Windows ®: see Change scan settings using the TWAIN driver on page 24. For Macintosh: see Change scan settings using the TWAIN driver on page 62. Other difficulties Difficulty I want to use a USB hub. The rollers are worn. Cause - Paper dust has accumulated on the surface of the rollers. Suggestions Use your scanner without connecting to a USB hub. Clean the rollers every 5,000 scans. See Clean the inside of your scanner on page 90. 114

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Troubleshooting
114
8
Software difficulties
Other difficulties
Difficulty
Cause
Suggestions
When I click
Scan
in
my scanning software,
an error message
appears:
Cannot find
the scanner
or
Operation system
error
.
This error message appears if your
scanner is not recognized by your
computer.
1. Make sure your scanner is connected correctly.
2. Confirm that the USB cable is working and that it
is not frayed or damaged in any way.
If the error still appears after verifying that the
USB cable is connected correctly, reinstall the
scanner driver from Brother’s installation DVD.
I cannot install the
scanner drivers.
(Windows
®
)
You may not have been given
administrator privileges.
Log into Windows
®
with administrator rights.
I cannot install the
scanner drivers.
(Macintosh)
You may not have been given
administrator privileges.
From the Apple menu, select
System
Preferences
>
System
>
Users & Groups
.
The left pane of the window will list the current
accounts, one of which should be your name with
the word “Admin” underneath. If this is not
the case,
contact your system administrator.
The file size is too
large.
The size of the file will depend upon
many factors. The physical size of the
document and the amount of text /
graphics on each page are factors that
will affect the resulting file size. These
factors cannot be changed.
To produce the smallest scan file for a given
document, use the lowest resolution and Black
and White mode, and scan the smallest area
possible. Using the opposite settings (scanned
in the highest resolution, in the Color mode, and
scanning the largest area possible) will produce
the largest-sized file.
For Windows
®
: see
Change scan settings using the
TWAIN driver
on page 24.
For Macintosh: see
Change scan settings using the
TWAIN driver
on page 62.
Difficulty
Cause
Suggestions
I want to use a
USB hub.
-
Use your scanner without connecting to a USB hub.
The rollers are worn.
Paper dust has accumulated on the
surface of the rollers.
Clean the rollers every 5,000 scans.
See
Clean the inside of your scanner
on page 90.