Brother International TJ-4020TN Users Guide - Page 88

Problem, Possible Cause, Solution, 2 Sensor, Settings, Improve Print Quality, 2 Load the Ribbon

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Problem Labels are fed incorrectly (skewed) when printing. Labels are skipped when printing. Ribbon Wrinkles. (Except TJ-4005DN) RTC time is incorrect when rebooting the printer. The left side printout position is incorrect. The printing position of small labels is incorrect. Possible Cause Solution The media guide does not If the label is moving to the right side, touch the edge of the media. move the Front Label Guide to the left. If the label is moving to the left side, move the Front Label Guide to the right. The label size is not specified correctly. The sensor sensitivity is not set correctly. The media sensor is dirty. Check if the label size is set up correctly. Calibrate the Gap Sensor either manually or automatically (See section 7.2 Sensor Settings). Clean the Gap/Black Mark Sensor using a compressed air or vacuum. The print head tension is not set correctly. Use the Print Head Tension Adjustment Knob to adjust the print head tension. (See section 4. Improve Print Quality) The ribbon is installed incorrectly. The media is installed incorrectly. The print density is not set correctly. The media is not fed correctly. Reinstall the ribbon. To install the ribbon roll, see section 3.2 Load the Ribbon. Reinstall the label roll. To install the label roll, see section 3.4 Load the Media. Adjust the print density to improve the print quality. Make sure the Front Label Guide touches the edge of the Media Guide Tips. The coin battery has dislodged. Contact the product manufacturer's The coin battery has finished. customer service or your local dealer. The label size is set up incorrectly. The Shift X setting is incorrect. The media sensor sensitivity is not set correctly. The label size is incorrect. The Shift Y setting is incorrect. The vertical offset setting in the driver is incorrect. Set the correct label size. Fine-tune the Shift X setting. For more information, see 7.1.1 FBPL Settings. Calibrate the sensor sensitivity again. Set the correct label size and gap size. Fine-tune the Shift Y setting. For more information, see 7.1.1 FBPL Settings. If using the BarTender software, set the Vertical Offset in the driver. The media wraps around the platen roller. The label adhesive is on the Platen Roller. 84 Clean the Platen Roller regularly.

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84
Problem
Possible Cause
Solution
Labels are fed incorrectly
(skewed) when printing.
The media guide does not
touch the edge of the media.
If the label is moving to the right side,
move the Front Label Guide to the left.
If the label is moving to the left side, move
the Front Label Guide to the right.
Labels are skipped when
printing.
The label size is not specified
correctly.
Check if the label size is set up correctly.
The sensor sensitivity is not
set correctly.
Calibrate the Gap Sensor either manually
or automatically (See section
7.2 Sensor
Settings
).
The media sensor is dirty.
Clean the Gap/Black Mark Sensor using
a compressed air or vacuum.
Ribbon Wrinkles.
(Except TJ-4005DN)
The print head tension is not
set correctly.
Use the Print Head Tension Adjustment
Knob to adjust the print head tension. (See
section
4. Improve Print Quality
)
The ribbon is installed
incorrectly.
Reinstall the ribbon.
To install the ribbon roll, see section
3.2 Load the Ribbon
.
The media is installed
incorrectly.
Reinstall the label roll.
To install the label roll, see section
3.4 Load the Media
.
The print density is not set
correctly.
Adjust the print density to improve the print
quality.
The media is not fed
correctly.
Make sure the Front Label Guide touches
the edge of the Media Guide Tips.
RTC time is incorrect when
rebooting the printer.
The coin battery has dislodged.
The coin battery has finished.
Contact the product manufacturer's
customer service or your local dealer.
The left side printout position
is incorrect.
The label size is set up
incorrectly.
Set the correct label size.
The Shift X setting is
incorrect.
Fine-tune the Shift X setting. For more
information, see
7.1.1 FBPL Settings
.
The printing position of small
labels is incorrect.
The media sensor sensitivity
is not set correctly.
Calibrate the sensor sensitivity again.
The label size is incorrect.
Set the correct label size and gap size.
The Shift Y setting is
incorrect.
Fine-tune the Shift Y setting. For more
information, see
7.1.1 FBPL Settings
.
The vertical offset setting in
the driver is incorrect.
If using the BarTender software, set the
Vertical Offset in the driver.
The media wraps around the
platen roller.
The label adhesive is on the
Platen Roller.
Clean the Platen Roller regularly.