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Canon BJC-4550 User Manual - Page 94

General Problems, Using the Super Solver (Windows Only)

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Troubleshooting General Problems The most basic problems you may encounter are "the printer does not print" and "your print quality is not satisfactory." r If the printer does not print • Check all your cable connections • Check your printer driver setup • Check your computer configuration r If your print quality is not satisfactory • Clean the print head • Clean the print head five times • Replace the BJ cartridge Using the Super Solver (Windows Only) Canon's Super Solver is included with Canon Creative. The Super Solver is an on-line troubleshooting guide. It includes questions and answers to most problems you may have. You install the Super Solver from the Canon Creative CD. You can install it along with the Visual Guide or separately from the Canon Creative Launcher. Once installed, you can select the Super Solver from the Visual Guide tab in the BJC-4550 Printer Driver or from Canon Creative. Chapter 6 Troubleshooting 6-3

Section	Page
Contents	4
Chapter 1 Introduction	6
Supplies and Accessories	7
BJ Cartridges and Ink Tanks	7
Canon Specialty Papers	8
Getting Help From Canon	9
Servicing the Printer	11
Chapter 2 Using the Printer With Windows	12
Installing a Printer Driver	12
Printing a Document	13
Printer Setup Within Windows 95	14
Opening the Printer Properties Dialog Box in Windows 95	14
Using the Printer Driver in Windows 95	14
Printer Setup Within Windows 3.1	15
Accessing the Printing Options	15
The Windows Tabs	16
Specifying Your Printing Options	19
Recommended Graphics Settings	20
Using the Setup Analyzer	21
Using the Color Advisor	22
Using Cartridge Detection	22
Printing Speed Versus Color	23
For Quick Color Printing	23
For High Quality Color Printing	23
For Monochrome Printing	24
Other Ways to Improve Print Speed in Windows	24
Chapter 3 Using the Printer With Your Macintosh	26
Printing a Document With QuickDraw	27
Color Dialog Box	29
Printing a Document With QuickDraw GX	30
Using the Utilities Dialog Box	32
Printing With Photoshop	33
Installing the BJC-4550 Plug-In	33
BJC-4550 Plug-In Dialog Box	34
Using the BJ Standard Monitor Profile	38
Chapter 4 Paper Handling	40
Selecting Paper Types	41
Paper Guidelines	43
Before Loading Paper	44
Setting the Paper Thickness Lever	44
Setting the Paper Selection Lever	45
Setting the Paper Support	46
Printer Settings for Various Print Media	47
Loading Paper	48
Automatically Feeding Paper	48
Auto Feed Guidelines	52
Manually Feeding Paper	54
Printing on Envelopes	57
Using Canon's Specialty Papers	61
Canon's High Resolution Paper HR-101	61
Fabric Sheets FS-101	63
Chapter 5 Maintaining the Printer	66
Printer Guidelines	67
Cleaning the Printer	68
Printing the Test Pages	69
Cleaning the Print Head	71
Cleaning the Print Head From Windows	71
Cleaning the Print Head From Your Macintosh	71
Cleaning the Print Head Using the Operator Panel	72
BJ Cartridge Guidelines	73
BJ Cartridge and Ink Tank Maintenance	75
Replacing the BJ Cartridge	76
Replacing an Ink Tank in the BC-21 Color BJ Cartridge	83
Storing a BJ Cartridge	87
Transporting the Printer	89
Chapter 6 Troubleshooting	92
Using Canon's Support Services	92
Identifying Your Printer Problem	93
General Problems	94
Using the Super Solver (Windows Only)	94
Clearing Paper Jams	95
Technical Notes	96
Appendix A Specifications	100
Appendix B Sharing Your Printer Over AppleTalk	106
Glossary	118
Index	124