Canon EOS-1D C EOS Utility Ver.3.2 for Windows Instruction Manual - Page 77

Troubleshooting If EU is not operating correctly, see the items below. Installation could not be completed correctly  Select an administrator-level privilege ([Computer administrator], [Administrator], etc.) as a user setting. You cannot install the software if a user setting other than an administrator-level privilege is selected. For detailed information on selecting an administrator-level privilege, refer to your computer User's Manual. EU does not start up  When 6D(W) 6D(WG) REBEL T6S(W) 760D(W) REBEL T6i(W) 750D(W) M3 (Wi-Fi model) is connected to a computer with an interface cable and the camera's Wi-Fi setting is enabled, EU cannot start up. Disable the Wi-Fi setting and re-connect the camera and the computer. The card reader does not detect the SD card  Depending on the card reader and computer OS used, SDXC cards might not be correctly detected. In such a case, connect your camera and computer with the provided interface cable, and transfer the images to your computer. EU and the camera are not communicating  Click the [ ] icon on the taskbar of the desktop, select [Exit] on the window displayed, and double-click the [EOS Utility] icon on the desktop to start up EU.  EU does not operate correctly on a computer if its system requirements are not met. Use EU on a computer with compatible system requirements (p.2).  Push the plug of the interface cable all the way into the socket. Loose connections can cause faults and malfunctions (p.6).  Check that the camera's power switch is < ON > (p.8).  EU and the camera may not communicate normally with a cable other than the EOS DIGITAL camera-dedicated Canon interface cable (p.6).  Connect your camera and computer directly with the interface cable provided with your camera. Do not connect the camera via a hub; doing so may prevent EU and your camera from communicating normally.  If you connect multiple USB devices (not including the mouse or keyboard) to your computer, the camera may not communicate normally. If the camera cannot communicate normally, disconnect USB devices other than the mouse or keyboard from your computer.  Do not connect more than one camera to the same computer. Two or more cameras may not operate normally.  Do not connect your camera with the computer while performing "Linked shooting" with a WFT series Wireless File Transmitter (sold separately). Your camera may not operate normally.  If there is insufficient charge left in the camera battery, the camera cannot communicate with EU. Either replace with a fully charged battery or use the AC adaptor kit (sold separately). Your computer does not supply power to the camera through the interface cable. Introduction Contents 1 Downloading Images 2Camera Settings 3Remote Shooting 4 Preferences Reference Index 76