Canon EOS C500 Mark II EOS C300 Mark III EOS C500 Mark II Instruction Manual - Page 213

Troubleshooting Invalid operation - The following are not valid operations and cannot be performed. • In MEDIA mode, during playback, trying to add a shot mark to a frame that has one already. • Trying to add an $ mark and a % mark to the same clip. • Pressing the REC button when no cards are inserted in the camera. Lens error Turn the camera off, then on again. - There was a communication error between the camera and the lens. Turn the camera off and then on again. Lens firmware update Firmware update failed. Try updating again. - The lens's firmware could not be correctly updated. Try updating the lens's firmware again. Low Power Warning Check the power supply. - The input power supplied to the camera (V-mount battery or DC IN 12V terminal) has reached the level set for the power level warning (A 194). Check the power source. - The message appears every time you press the REC button when the power supply is too low (as described above). Management file error - Cannot record because the camera cannot write to the file control information. This may occur if the files on the card were accessed using another device. Save your recordings and initialize the card (A 46). May not be possible to record clips on this media - You may not be able to record clips on an SD card without a Speed Class rating or rated Class 2 or 4. Use a recommended card (A 43). Media full - The card is full. Replace the card or delete recordings (A 141) to free some space on the card. - Recording will not start because the CFexpress card is full. Switch to the CFexpress card in the other card slot to record. Media is almost full - During relay recording, the combined space available on CFexpress A and CFexpress B is low. - During double slot recording, the space available on CFexpress A or CFexpress B (the fullest one) is low. - During normal recording, the space available on CFexpress A or CFexpress B (the card being used for recording) is low. - The amount of available space on the SD card is low. Replace the card or delete recordings (A 141) to free some space on the card. Memory card is write-protected - The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch. No clips - There are no clips of the selected video format on the selected card. No photos - There are no photos on the SD card. Noise levels will rise on the image of the sub recording and on video outputs not in RAW. - The main recording format is set to RAW and the gamma curve component of the [Gamma/Color Space] setting in the custom picture file is set to an option other than [Canon Log 2] or [Canon Log 3]. Under such conditions, there may be more noise on the recorded proxy clips (SD card) and on video output from the various terminals. Number of clips already at maximum - The card selected for recording already contains the maximum number of clips (999 clips). Replace the card or use the CFexpress card in the other card slot. - Because both CFexpress cards reached the maximum number of clips, double slot recording is not available. Number of Shot Marks at maximum - The shot mark could not be added because the clip already contains 100 shot marks. Power Zoom Adapter Check the power supply. - The power zoom adapter's remaining battery charge is low. Replace the power zoom adapter's batteries. Power Zoom Adapter Temperature too high. Cannot perform task. - The power zoom adapter cannot be operated because its temperature is too high. Stop using the power zoom adapter and let it cool down before using it again. 213