Canon HG20 VIXIA HG20 / VIXIA HG21 Instruction Manual - Page 101
Trouble?, Troubleshooting, CHECK THIS FIRST, Power supply, Recording, Playback
UPC - 013803096828
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Trouble? Troubleshooting If you have a problem with your camcorder, refer to this section. Sometimes what you think is a malfunction of the camcorder may have the simplest of solutions - please read the "CHECK THIS FIRST" box before going on to the more detailed problems and solutions. Consult your dealer or a Canon Service Center if the problem persists. CHECK THIS FIRST Power supply Is the battery charged? Is the compact power adapter correctly connected to the camcorder? ( 23) Recording Did you turn the camcorder on and set the mode dial to or ? If you are recording on a memory card, is one correctly inserted into the camcorder? ( 32) Playback Did you turn the camcorder on and set the mode dial to or ? If you are playing back recordings from a memory card, is one correctly inserted into the camcorder? ( 32) Does it contain any recordings? Power source The camcorder will not turn on or it turns off by itself. - The battery pack is exhausted. Replace or charge the battery pack ( 23). - Remove the battery pack and reattach it correctly. Cannot charge the battery pack. - Make sure the camcorder is off so charging can start. - The battery pack is too hot. Charging will start once the battery pack temperature is below 40 °C (104 °F). - Charge the battery pack in temperatures between 0 °C and 40 °C (32 °F and 104 °F). - The battery pack is damaged. Use a different battery pack. A noise can be heard from the compact power adapter. - A faint sound can be heard while the compact power adapter is connected to a power outlet. This is not a malfunction. After using the camcorder for a long time, it becomes hot. - This is not a malfunction. Turn off the camcorder and let it cool down before resuming use. The battery pack is exhausted extremely quickly even at normal temperatures. - The battery may have reached the end of its battery life. Buy a new battery pack. 101