Canon MX300 MX300 series Quick Start Guide - Page 97
Machine Does Not Switch Automatically between Voice and Fax Calls, Quality of Received Fax is Poor
UPC - 013803081237
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Cause Action A paper size other than A4, Letter or Legal* is loaded. If a paper size other than A4, Letter or Legal* is loaded, incoming faxes are not printed and are stored in memory. Change the paper to A4, Letter or Legal* size, then press the OK button on the machine. The machine is not set to the appropriate receive mode. Check the receive mode setting, and change it to a mode suited to your connection if necessary. FAX ONLY MODE See "If You Want to Receive Only Faxes Automatically with the Machine, or Have a Dedicated Telephone Line for Fax Use Only:" on page 46. TEL PRIORITY MODE See "If You Are Using a Single Telephone Line for Faxes and Voice Calls and Use Voice Calls More Frequently:" on page 46. FAX PRIORITY MODE See "If You Are Using a Single Telephone Line for Faxes and Voice Calls and Want to Receive Faxes Automatically:" on page 47. DRPD See "If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service with Your Telephone Company (US and Canada only):" on page 48. NETWORK SWITCH See "If You Want the Machine to Automatically Switch between Fax and Voice Calls by the Call Ring Patterns (Network Switch):" on page 48. * Legal may not be available depending on the country or region of purchase. Machine Does Not Switch Automatically between Voice and Fax Calls Cause Action The receive mode displayed on the bottom left of the LCD is FAXONLY. If the receive mode is set to FAX ONLY MODE, there will be no automatic switching between voice and fax calls. Set the receive mode to TEL PRIORITY MODE, FAX PRIORITY MODE, DRPD*1, or NETWORK SWITCH*2. If the receive mode is TEL PRIORITY MODE, connect an answering machine to the machine and check that a message plays back when the answering machine answers. *1 This setting is only available in US and Canada. *2 This setting may not be available depending on the country or region of purchase. Quality of Received Fax is Poor Cause ECM RX is set to OFF. The sender's original document or fax machine is dirty. ECM sending/receiving is not enabled although the line/connection is poor. Action Set ECM RX to ON. Refer to "ECM RX" in "FAX SETTINGS" of the User's Guide on-screen manual. The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and check whether the scanning area of his/her fax machine is not dirty. z On the machine, set ECM RX to ON. Refer to "ECM RX" in "FAX SETTINGS" of the User's Guide on-screen manual. z Contact the sender and check that his/her machine is set to enable ECM sending. z If the sender's or receiver's fax is not ECM-compatible, the fax will be sent/ received in the standard mode. z Reduce the reception start speed. Refer to "RX START SPEED" in "FAX SETTINGS" of the User's Guide on-screen manual. Troubleshooting 93