Canon PIXMA iP2820 Troubleshooting Guide - Page 45

Make sure that the printer driver is installed correctly.

Get Canon PIXMA iP2820 PDF manuals and user guides View all Canon PIXMA iP2820 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 45 highlights

Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX" appearing in the Printer column is selected for Print to the following port(s). • If the setting is incorrect: Reinstall the printer driver with the Setup CD-ROM or install it from our website. • Printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected: In Windows 8, select My Printer on the Start screen to start My Printer. If My Printer is not displayed on the Start screen, select the Search charm, then search for "My Printer". Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your printer's name. In Windows 7, Windows Vista, or Windows XP, click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your printer's name. If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our website. Check3 Make sure that the USB cable is securely plugged in to the printer and the computer. When the printer is connected to your computer with a USB cable, check the followings: • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details. • There could also be a problem with the USB cable. Replace the USB cable and try printing again. Check4 Make sure that the printer driver is installed correctly. Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver, then reinstall the printer driver with the Setup CD-ROM or reinstall it from our website. Check5 Check the status of the device on your computer. Follow the procedure below to check the status of the device. 1. Open the Device Manager on your computer as shown below. If the User Account Control screen is displayed, follow the on-screen instructions. • In Windows 8, select Control Panel from the Settings charm on Desktop > Hardware and Sound > Device Manager. • In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound, then Device Manager. • In Windows XP, click Control Panel, Performance and Maintenance, System, then click Device Manager on the Hardware sheet. 2. Double-click Universal Serial Bus controllers then USB Printing Support. If the USB Printing Support Properties screen is not displayed, make sure that the printer is correctly connected to the computer. Make sure that the USB cable is securely plugged in to the printer and the computer. 3. Click the General tab and make sure that there is no indication of a problem with the device. If a device error is displayed, refer to Windows help to resolve the error. 45

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX" appearing in the
Printer
column is selected for
Print to the following port(s)
.
•
If the setting is incorrect:
Reinstall the printer driver with the Setup CD-ROM or install it from our website.
•
Printing does not start even though the printer is connected to the computer using a USB cable and
the port named "USBnnn" is selected:
In Windows 8, select
My Printer
on the
Start
screen to start My Printer. If
My Printer
is not
displayed on the
Start
screen, select the
Search
charm, then search for "My Printer".
Set the correct printer port on
Diagnose and Repair Printer
. Follow the on-screen instructions to
set the correct printer port, then select your printer's name.
In Windows 7, Windows Vista, or Windows XP, click
Start
and select
All programs
,
Canon
Utilities
,
Canon My Printer
,
Canon My Printer
, then select
Diagnose and Repair Printer
. Follow
the on-screen instructions to set the correct printer port, then select your printer's name.
If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our
website.
Check3
Make sure that the USB cable is securely plugged in to the printer and the
computer.
When the printer is connected to your computer with a USB cable, check the followings:
•
If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the
computer, and try printing again. If printing starts normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
•
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
Check4
Make sure that the printer driver is installed correctly.
Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver, then
reinstall the printer driver with the Setup CD-ROM or reinstall it from our website.
Check5
Check the status of the device on your computer.
Follow the procedure below to check the status of the device.
1.
Open the Device Manager on your computer as shown below.
If the
User Account Control
screen is displayed, follow the on-screen instructions.
•
In Windows 8, select
Control Panel
from the
Settings
charm on
Desktop
>
Hardware and Sound
>
Device Manager
.
•
In Windows 7 or Windows Vista, click
Control Panel
,
Hardware and Sound
, then
Device Manager
.
•
In Windows XP, click
Control Panel
,
Performance and Maintenance
,
System
, then click
Device
Manager
on the
Hardware
sheet.
2. Double-click
Universal Serial Bus controllers
then
USB Printing Support
.
If the
USB Printing Support Properties
screen is not displayed, make sure that the printer is correctly
connected to the computer.
Make sure that the USB cable is securely plugged in to the printer and the computer.
3.
Click the
General
tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.
45