Canon S530D S530D Quick Start Guide - Page 64

Troubleshooting Troubleshooting Installation Problem Possible Cause Try This Cannot install the printer driver Procedure followed incorrectly See "Installing the Printer Driver" on page 75. Follow the installation instructions from the Easy Setup Instructions packaged with your printer. Previous or same printer driver version already installed Always uninstall the previous version of the printer driver before installing the new version. See "Uninstalling the Printer Driver" on page 77. Try reinstalling the printer driver. The printer must be turned off before reinstalling the printer driver. If the problem persists, contact the Canon Customer Care Center. Other applications running in the background Other open applications on your computer can interfere with the installation routine. Close any software applications, including any virus detection software, on your computer before reinstalling the printer driver. See "Installing the Printer Driver" on page 75. Installation not starting automatically when CD-ROM is inserted into drive WINDOWS If printer driver installation did not start automatically when you loaded the CD-ROM: 1. For Windows XP: Click Start, then My Computer, then right-click the CD-ROM drive, then choose Explore from the drop-down menu. For other Windows versions: Double-click My Computer on the Windows desktop, then right-click the CD-ROM drive, then choose Explore from the drop-down menu. 2. Double-click msetup.exe. If you install the printer driver by clicking Start, then Run, specify the correct CD-ROM drive and file name (D:\msetup.exe, where D is the CD-ROM drive). MAC OS Double-click the CD-ROM icon on your desktop. 60